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January 2024 by Mr. Train Guy!
Good quality bags with a lifetime warranty, BUT if you do have to make a warranty repair, you must ship it to them, and PAY THE SHIPPING!!! That's absolutely ridiculous since it was a manufacturer defect, they shouldn't expect us to pay to ship it there and back, PLUS they keep your bag up to 3 months!!! Do yourself a favour and get a different bag, because after a while, it will need a repair of some sort and you'll have to pay even more to get it fixed. Unreal.
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June 2023 by C.W. Holeman III
Seemingly very durable bags, excellent warranty. Friendly and helpful folks.
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April 2023 by Kirsten Olszowka
Sturdy, American made bags. Worth the price
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January 2023 by Ronnie Moore
I've been a Redoxx customer since the early 2000s when I found them online. At one time or another, I have owned most of what they sell, so this is more of an overall review instead of specific bag. I've never had a bag that had as much of thread out of place much less an actual defect. You can buy these bags for life. I switch bags occasionally as requirements or moods change. The bag I used the longest was the Skytrain in coal color. I used it as a carry on for international travel for close to 7 years. Due to inflation and the high residual value of Redoxx bags, I was able to get my initial investment out of the bag when I sold it. Can't beat that.I've always said I would go by the store if I'm ever in Montana. This last summer I rode my motorcycle on a western loop from Alabama and decided to drop in to the store. Just so happens Jim Markel the owner was in the store. I had the opportunity to chat with him for a while, great guy. We spent some time talking about my Moto Guzzi motorcycle and bags until he needed to actually work. I ended up buying around $500 work of bags since I could see the bags and colors first hand.
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January 2023 by Norm Weishaar
With the lifetime guarantee being a railroad family we find the bags that we need
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December 2022 by BW
Carrying bags - not as amazing as a roller bag.I sent mine back to have a faulty zipper repaired. After 12 weeks they finally sent it back to me with a signature required for delivery.I was going to sell it after the repair.I’ll send the address where you can pick it up to the first person to reply.
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July 2022 by jon miller
I love theses guys.I've been going to them for over 20 years.They make great stuff with a lifetime no question warranty.I went in there for something a few years ago for something l forget but l had the fanny pack they made for me.Without me even needing to ask they made a new 1 for me since the bag was on borrowed time
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June 2022 by Deborah Edelman
great bands, ice cold beer, pizza and BBQ. come down now!
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June 2022 by Josh Benson
Great place, great concert venue, super cool for the city of Billings.
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May 2022 by Joe Krzizike
I stopped by on a business trip to Billings and I’m glad I did. What a great shop and an awesome product. I was enthusiastically greeted by Lisa who proudly showed me Red Oxx’s newest products. I’m a United 1K passenger that flies on 50-70 regional jets a year. On these small planes, my Red Oxx bags always gets the call. After 100’s of thousands of miles in the air, my Red Oxx bags look almost brand new. I appreciate that they are veteran owned with only made in USA products. I’m an old paratrooper and proud to use Red Oxx bags.
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March 2022 by Thijs G
Bought a product ($20), product got lost during shipment. Upon notifying them they IMMEDIATELY sent a replacement package, using FedEx something, which made the package arrive in sub 3 days! I'm talking crazy fast international FedEx shipping here. Around $60 in shipping costs!Eventually both packages ended up at my doorstep. However, I'd only be having a use for one, so they told me I could keep the second one for free.Absolutely marvelous company. Hope they will make non-waterproofed luggage in the future too. Or some goretex variant.
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January 2022 by Mike Cotta
Great staff and super nice owners and luggage is best I have ever seen well worth stopping by or order online
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November 2021 by Rob Krauss
I bought a C-ruck Rucksack approximately 8 years ago for work. I work in the northern part of Alberta Canada in the mining industry and my pack takes a lot of abuse unfortunately. I finally blew out a zipper and called Oxx and without hesitation the No Bull lifetime warranty was applied no questions asked. Not only is the product amazing but the customer service was so easy to deal with and it was nice to get a voice and walk me through the warranty process. I highly recommend Red Oxx and you will not be disappointed. Keep up the great products, great service and know you have a lifetime customer. High fives all the way around.
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October 2021 by Greg Hammond
Superb build quality. Varied color palette. Excellent customer service.
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September 2021 by rick feller
Had a great time ☺
