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March 2024 by Tonya Baird
Please resolve the staffing issues, or at least give some kind of clarification on what days the store will be open. No one ever answers the phone and it's not feasible to come by every day to see if they're open that day or not.I brought my rings from Zales in for cleaning and replating. The gave me a promise date of when to pick it up, but it wasn't available for an additional 12 days after that.I finally get my rings back and one week later, I put them on and noticed prongs had broken on my wedding band and two diamonds were gone.I've tried multiple times to bring my ring in on different days and they're always closed. I've kept my ring in a Ziploc bag in a pocket of my purse and more prongs have broken and another diamond has fallen out.No one has been overly rude, but it's impossible to get a hold of anyone and the quality of service (whoever they sent my ring to for cleaning/repairing) was abysmal.Incredibly frustrating. Please just communicate when the store will actually be open.
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March 2024 by Jill McCarthy
My husband and I went there to get my ring cleaned to get his ring fixed because it was oval instead of round (after 35 years go figure!). They were so helpful. They did not charge us a dime for cleaning over rings nor for making my husband's ring round again. And they were so pleasant to deal with. When we're in the market for new jewelry, this will be the place we go to. Such wonderful people there.
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March 2024 by Donovan Johnson
Drove all the way from northern Wyoming, and they were not open on regular business hours on a Saturday. We even called ahead earlier in the week to check with them. We waited from 11:15 until 1 and just left.
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December 2023 by Kevin Plubell
Alex was extremely helpful! We loved working with her!!
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September 2023 by Bonnie Charbonneau
Excellent customer service!! Very professional!!
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July 2023 by Morgan L.
My fiance and I first came into this store back in December when we picked out my engagement ring. When he went to order it, he placed the order over the phone. When he called to check in on the order, he was told that the lady he talked to no longer worked there and the ring did not get ordered. He ended up not having the ring when he proposed. After getting the run around from every person we talked to (after we were engaged for a month), we finally got the ring. We picked out our wedding rings at a different store in California a couple of months later. When I came back to Billings to get mine sized, the very unprofessional lady helping me said that there was no record of any of the rings that we had bought. We had bought THREE RINGS in the past 3 months and none of them were showing under either of our names or phone numbers. She simply said there's nothing she could do. After showing her the receipt with the warranty on it, she finally took the ring to get sized. Fast forward a couple of weeks later to pick up my ring, I walked into the store. After patiently waiting for 10 minutes to even be acknowledged (the whole time listening to the employee share very personal opinions on controversial topics); while I was waiting another customer walked in. Finally the employee was ready to stop her story and help the other customers. Before even asking what I was in for, she said "do you mind waiting, she was in earlier so I need to help her first." Annoyed, I said okay. When she could tell that frustrated me, she stomped around, slammed my ring around and helped me. I have never had this bad of customer service for something that is supposed to be so special. I can defiantly say that the employees at this store, ruined my ring shopping experience. I wish we had used a different jeweler and I will NEVER recommend them to anyone.
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June 2023 by Nathan Jeffrey
It's after 4pm on a friday and they never opened the store at all today. Not the first time I've noticed late opens or early closes as wellUpdate: they never opened the entire weekend through Sunday with no note posted.
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June 2023 by Darren Willis
Showed up at 11:05 and not open 11:15 and still not open. Called them to have them just hang up with us standing out front. Great customer service. Avoid at all cost!
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May 2023 by Shannon Washburn
I live in rurally so it's difficult for me to get in to get my rings checked since it's 2.5 hours away. I stopped on my way through and had them checked. Kailee was so friendly and helpful. I hadn't gotten them re-rhodiumed(no idea how you spell that) since we moved, so they were overdue. She was able to send them out to be done and mail them home to me! She called when they were back at the store and verified where I wanted them sent. I received them in 1 day! I am so thankful for the great care she took of my rings and the great service!
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November 2022 by F “F” W
had an amazing experience, everyone there seems happy to help. There is a large selection, and better prices compared to other stores in the mall.
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May 2022 by Buzz M
Picked an item, bought it, and out the door. Great service and since Kays was open at 10:30am on a Monday morning, they got a nice order! I visited the mall with another store in mind but they didn't open until 11am.
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April 2022 by Jennifer Lowe
Stopped into have my ring cleaned and checked, staff was friendly and efficient!
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March 2022 by Ted Hender
We brought in my wifes ring to be repaired and stopped by for the Valentines sale and the manager Jessica was very helpful. The store seemed to have a nice atmosphere all around. We will continue to use them because of their warranties also.
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March 2022 by Ryan Whitaker
had an amazing experience, everyone there seems happy to help. There is a large selection, and better prices compared to other stores in the mall.
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January 2022 by Kimberly Watson
My favorite store in the mall and the customer service is awesome they've always called me by name when going in and buying or looking and because I bought a one of a kind diamond ring 15 minutes after it was in the display case they always bring that day up especially when there is other shoppers or workers that haven't seen it yet it gets past around every time and I love that lol?❤and I will never buy from anyone else or let my future husband if I ever find one ?❤
