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June 2023 by phil rheubottom
I recently had the displeasure of purchasing a dryer from Johnny's Appliance in Four Corners, and I must say that the experience has left me utterly frustrated and regretful. Not only did the appliance fail to function right out of the box, but the subsequent customer service I received was nothing short of abysmal.After discovering the faulty dryer on Saturday, I promptly contacted the store on Monday, hoping to find a solution to the problem. However, instead of being met with a helpful and accommodating attitude, I was met with indifference and excuses. The store's representative callously informed me that there was nothing they could do for me except put it on their schedule for an eventual repair. To add insult to injury, they also informed me that I would have to contact the warranty technician myself.Attempting to resolve the issue, I diligently called Johnny's Appliance twice again on Tuesday, desperately seeking assistance. Much to my dismay, my calls were blatantly ignored, with no effort made to return them. It is simply unacceptable for a business to disregard their customers' inquiries, especially when they have purchased a faulty product from them.To exacerbate matters, when I inquired about any potential alternatives or compensations, I was met with an outright refusal to take responsibility. The store callously stated that once the sale was made, they washed their hands of any further obligations. This complete lack of accountability is both disheartening and infuriating. It is appalling to witness such a callous disregard for customer satisfaction, particularly in a small, locally-owned establishment.I initially chose to support Johnny's Appliance in an effort to contribute to the success of a mom and pop shop. However, based on this woeful experience, I can confidently say that the level of service provided by this store is a far cry from what one would expect, even from larger chain stores. If this is the extent of the service one can expect from Johnny's Appliance, then it is clear that they have failed miserably in their duty to their customers.In conclusion, I urge potential buyers to steer clear of Johnny's Appliance in Four Corners. Save yourself the hassle, frustration, and disappointment that I have endured. Instead, opt for the more reliable service and accountability offered by big box shops. It is a regrettable realization that in today's world, even small businesses are failing to deliver the level of customer care necessary to build trust and loyalty.
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November 2022 by Emma Sparboe
We have had Johnny’s appliance come a few times over the years. They are always very kind and personable. They do a great job!Services: Oven repair
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September 2022 by Wayne Mickelsen
Jonny's was great to work with. Scheduling was a breeze, and the tech (Matt) showed up on time with a great attitude and was a wealth of knowledge. He was quick, professional, and fun to chat with. I really enjoyed working with everyone involved. Highly recommended!Service: Dishwasher repair
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July 2022 by Hudson H.
This company refused to take my warranty repair. Patty in the warranty office was extremely rude and very unprofessional. I would highly recommend using a different appliance repair company or appliance company for that matter.
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July 2022 by Tom Glatts
They care for the appliances for my rental properties. I’m very happy with their work. My tenants never have to wait long for a repair.Services: Household appliance installation
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June 2022 by Carl W.
Johnny's appliance came to service our refrigerator within 5 hours of calling them. Johnny repaired our refrigerator/freezer and serviced it so that it is running like new, I recommend them very highly.
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May 2022 by Tim Jenkins
After fighting Lowe’s warranty for months to fix our broken dishwasher, I finally gave up and called Jonny’s Appliance. They quickly got me on their schedule and were able to get the parts within a week. The tech was very friendly and professional. I will definitely use them again if I am unfortunate enough to have another broken appliance!
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May 2022 by Andrea Amanda
I reached out to Jonny’s because I’ve been having dryer issues. I previously had someone come out to clean my dryer vent, and was still having issues. Jonny showed up and was extremely kind and professional. I explained the issues I was having and he said it sounded like a clogged vent but that he wouldn’t leave until he was sure. He checked all necessary things, and ran his tests to confirm the my dryer vent wasn’t cleaned correctly. He was apologetic even thought it wasn’t his fault and even helped us out on the fee we paid for him to come out, even when it wasn’t his issue. Would highly recommend. They had compassion and understanding for our situation.Service: Dryer repair
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April 2022 by Tyler Goff
I called Johnny's appliance a couple weeks back to have my dishwasher replaced or repaired. The lady I talked with asked for my model. I was at work and informed her I would have to look and call her back. She told me to just text this number I called and someone would be with me that same day. It's much simple that way because of how busy they have been. I understand my assignment and followed the instructions. That conversation was March 7th, 2022.
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March 2022 by Jim Robinson
Had the parts in stock,very helpful and knowledgeable about parts and great customer service.
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February 2022 by David Eubanks
We recently bought both a washer/dryer set and a dishwasher. The entire process from sales to scheduling to install went great. We like buying from a friendly smaller store, and in our case the prices were similar to other stores. There were also no "supply chain" issues. The washer/dryer were in stock, and the dishwasher (black, a special order) only took about three weeks.
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February 2022 by Daniel Uter
Very good service and quick to come for an appointment. Getting anyone within a week for appliance repair in Bozeman is great. Would definitely recommend.Services: Oven repair
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January 2022 by Terek B
Jonnys appliance is amazing. They have always had the parts we need. My wife stopped by one afternoon as they were closing up and they cam to the door. She told them what she was after and they invited her in and got the part for her. She did not feel as they were annoyed or anything but very nice! Love small businesses that take great care of their customers. We appreciate you guys!!
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October 2021 by Cathy G.
After days of trying to speak directly to someone and many left vm, I finally connected with someone in repairs. Scheduled a time (2 weeks out) for them to provide a warranty service - day of scheduled repair, the time came and went...after over a dozen attempts to connect with someone, I was told that the part did not come in and they would not be servicing our appliance. They went on to say that they "accidently" wrote down the wrong number and that was their failed attempt in making their not showing up okay; after having to take time off from work, for them to do their job. Worst customer service I have ever had to deal with.
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September 2021 by Alex binkley
I don't recommend their services.Requested services because the dryer was turning on, then cutting off after a few minutes.The repair man came and STARED at my dryer to see if it was working correctly. I requested the Lint trap be cleaned out, again, he just LOOKED at it, said it was a short run and didn't clean it out. Came back inside continued to watch the dryer, dry, because it decided to start working again, then concluded its working, and left.He didn't attempt to see if there was something inside the machine causing a blockage or if it was excess Lint caught in areas I can't get it out, due to the drum needing taken out to confirm that there is or isn't excessive Lint build up in the machine. He only looked at the dryer and charged me a service fee for literally doing nothing.If I'm paying for a service, I want a job done.Lesson learned, go not go with the cheapest place in town to get your appliances fixed.Service: Dryer repair
