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January 2024 by wishin uwereme
I was a little nervous to go in and have my taxes done after last years experience but Catrina made up for the bad experience last year in every way! She was extremely helpful and patient with all my questions. Even with my kids running around screaming she was super attentive to them and awesome as heck with them, all while remaining on task. I was in and out within the hour and very satisfied with the service I received! Will most definitely return as long as she is a part of the Jackson Hewitt staff! Definitely recommend Catrina hands down!
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April 2023 by Lisa Christine
I basically dropped it off which was nice. I was shocked floored mad devastated when she told me what I owed her. It was basically a nightmare. I couldn't wait to pay her the money and get out and never go back. There were so many awful things that went wrong I should have picked up on them before it was too late. From the beginning to the end it was so so unprofessional, chaotic, and a complete mess. It was too late by then. I would never never never recommend that place ever in a million years. The help looked right out of bed and the accountant looked like she just jumped off a farm and didn't know what year we were in. The receptionist was unprofessional and looked like she just woke up. Noone went over my taxes. This all happened yesterday. I'm still in shock and so upset I can't even talk about it now. All I can say never never go there. I don't even trust their work. I'm thinking I should get it redone. The worst experience I ever had filing my taxes.A nightmare in full color.
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April 2023 by Ty Bon trager
Cy was very helpful, patient and thorough with me during my entire appointment!! She not only took the time to answer all my questions but squeezed me in same day. I would definitely recommend and will definitely go back!!!!
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April 2023 by Pablo Reichert
Lynn Kauffold is the best tax preparer! You will lose a lot of customers when she leaves. Your management of your Co. in this state is horrible! Jackson Hewitt is the absolute worse. Your fees are way to high. We will never file with your Co. Again!
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April 2023 by Heidi Creekmur
My tax person was great. Just wish she would have let me know in advance about the cost. It was double what I paid last year somewhere else.
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April 2023 by Tracy Blazo
Kelli, Ethan, and Si, are the absolute BEST!!They explained every step, very professional. Their TEAM WORK was amazing!! GREAT JOB!! Very Recommended!!
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March 2023 by Tita Martinez (Thonta)
The gal that helped me tonight (appt was at 6pm on 24th st W) was the best. She was thorough and answered any questions I had. Im only giving them 4 stars because they wanted to charge me $700+ dollars to file my return. Never in my life have I been charged tht much to file my returns. So Other then the price, the young lady was great and was very understanding when i about fell out of my chair when she told me the price. Lol thanks for having such an awesome sense of humor. It was much appreciated
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March 2023 by Kara Rampy
Do NOT. I repeate DO NOT file taxes here. I made a drop off appointment only to have someone sit us down at their desk and start filing our taxes. I ask them "Is there something we need to sign to drop this off? Reply "Oh this is a drop appointment"? Almost an hour later we were able to "drop off" our documents. Fast forward, I schedule an appointment to come and sign our taxes. I get a call the same day of our appointment from the manager asking us to call to schedule an appointment? I called their 888 number then, "I just got a call to scheduled an appointment when I should have one this evening to sign my taxes". They say "Oh no I see it was ment to be a confirmation of your appointment, your appointment time is fine". I show up to simply sign my taxes at my appointment time. I am told I need to fill out more paper work. I ask why? Our appointment had apparently been entered incorrectly by the manager as a tax filing not a tax signing. We wait for over a half/hr to be helped as the manager sits in her office eating a cheeseburger talking on her cell phone. Which the entire lobby can see through her office window. I am not still sitting here unable to sign my taxes due to them not knowing how many documents they should have filled for us. The manager has now come over and started debating with me as to why something as advertised by Jackson and Hewitt as quick and easy has now taken hours of my time. She is now "finishing" our taxes...fast forward our taxes were never completed or even entered. I have now decided to since they have not even bothered to start filing my taxes after telling me they were going to charge me $500 that we are leaving. I asked her to delete all of my information from her system she stated she couldn't. That it would be here if i ever came back. I let her know i would NEVER be coming back. She offered a discount to stay, I opted out and have asked for her managers contact information. I will be calling Alexandria Shadoan, her regional manager; tomorrow morning as someone should be aware to the horrible, inconvenient, and rude customer service people are receiving at this branch location. I hope with this review I have saved someone else the headache.
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February 2023 by Aisley M Vice
Our tax situation this year was pretty different than what we were used to. Between adopting two children, having a baby last May, and starting new jobs we were pretty lost and didn’t want to do TurboTax ourselves like we usually would. This place has been SO supportive of us and helped us IMMENSELY! We will definitely be coming back!!!
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February 2023 by Kara Nave
Do NOT. I repeate DO NOT file taxes here. I made a drop off appointment only to have someone sit us down at their desk and start filing our taxes. I ask them "Is there something we need to sign to drop this off? Reply "Oh this is a drop appointment"? Almost an hour later we were able to "drop off" our documents. Fast forward, I schedule an appointment to come and sign our taxes. I get a call the same day of our appointment from the manager asking us to call to schedule an appointment? I called their 888 number then, "I just got a call to scheduled an appointment when I should have one this evening to sign my taxes". They say "Oh no I see it was ment to be a confirmation of your appointment, your appointment time is fine". I show up to simply sign my taxes at my appointment time. I am told I need to fill out more paper work. I ask why? Our appointment had apparently been entered incorrectly by the manager as a tax filing not a tax signing. We wait for over a half/hr to be helped as the manager sits in her office eating a cheeseburger talking on her cell phone. Which the entire lobby can see through her office window. I am not still sitting here unable to sign my taxes due to them not knowing how many documents they should have filled for us. The manager has now come over and started debating with me as to why something as advertised by Jackson and Hewitt as quick and easy has now taken hours of my time. She is now "finishing" our taxes...fast forward our taxes were never completed or even entered. I have now decided to since they have not even bothered to start filing my taxes after telling me they were going to charge me $500 that we are leaving. I asked her to delete all of my information from her system she stated she couldn't. That it would be here if i ever came back. I let her know i would NEVER be coming back. She offered a discount to stay, I opted out and have asked for her managers contact information. I will be calling Alexandria Shadoan, her regional manager; tomorrow morning as someone should be aware to the horrible, inconvenient, and rude customer service people are receiving at this branch location. I hope with this review I have saved someone else the headache.
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February 2023 by B M
The gal that helped me tonight (appt was at 6pm on 24th st W) was the best. She was thorough and answered any questions I had. Im only giving them 4 stars because they wanted to charge me $700+ dollars to file my return. Never in my life have I been charged tht much to file my returns. So Other then the price, the young lady was great and was very understanding when i about fell out of my chair when she told me the price. Lol thanks for having such an awesome sense of humor. It was much appreciated
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February 2023 by Violet Alsip
Cyamber was the best and made sure I had everything in order and filled quickly. I would recommend her to anyone. Thank you Cyamber
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January 2023 by Lydia Morrison
Lynn has been doing my taxes for the past few years and has always been awesome! She’s fast and makes the whole process comfortable. She responds right away for any questions or concerns through out the tax season.
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July 2022 by Deangelo
Stopped in with an IRS letter and my rep got right on it. There's no way I'll go anywhere else. Keep up the great work, see you next year.Yeah so my taxes were flagged. I dropped back in and my agent began the process of contacting the IRS witch never easy. That's why u pay an professional. I'll keep you'll updated. It'll then 2 stairs.
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May 2022 by Kelsey Ehlert
They were able to get us a last minute appointment and help us get everything we needed done. Lynn took a great deal of time with us to make sure the paperwork was done correctly! We look forward to using their tax services next year.
