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December 2023 by michael rays
A very good experience getting my new refrigerator. Michael Baker quickly helped me find a model with the dimensions I needed, and delivery by Dalton and Yader was top-notch: quick, friendly and professional. Well done!
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November 2023 by Shayley Simanton
I worked with Jordan, and he was awesome. I came in person and then ended up ordering over the phone from out of town. Everything went smooth and was very fast! Thanks so much!
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November 2023 by Greg Samano
OUR SALESMAN,BOB WHITLATCH, HAS ALWAYS BEEN SO KNOWLEDGEABLE, COURTEOUS, AND HELPFUL. WE HAVE WORKED EXCLUSIVELY WITH HIM FOR MANY YEARS AND ONCE AGAIN,WE WERE NOT DISAPPOINTED. HE IS AN ASSET TO YOUR COMPANY!
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November 2023 by Lindsey Jones
Carl, the sales expert assigned to assist me with my appliance purchase, was very helpful in getting me the right model of washer and dryer set, with the features I was looking for. I really appreciate how he took the time to look into what it would take and how long I would have to wait to get exactly what I wanted!Update 1: It had been a month, or 6 business weeks, since I purchasedon 07/17/23 my washer & dryer set. Apparently, my washer STILL hadn't come in, so the delivery could not be coordinated. I had called multiple times and twice been told, "The dryer is in, but the washer is still on its way. It should be here no later than next week." Today, (9/2/23) I called to ask, yet again, what the status was on my washer, I was then told that it should have been here by 8/25/23, implying that it STILL had not arrived and I was promised a call back from the original associate I worked with. I was VERY unhappy.Update 2: posting 10/18/23My washer finally came into the store on 10/12/23 and was originally scheduled for delivery in November, but Carl did his best to bump me up on the list for delivery sinceI had already waited so long. Both machines were delivered and installed 10/17/23. They work wonderfully. Thank you, Derrick and Alex for a quick install and clear instructions before first use so I didn't ruin any of my clothes!
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November 2023 by Joni Oswald
Delivery guys were friendly, efficient and on time. Very careful moving old washer out and new washer in. Doubled checked new washer for any water leakage before leaving. Very satisfied with delivery service.
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November 2023 by Connie Buttman
When we were shopping for a washing machine and dryer. We were looking for a machines that could have the doors switched. We informed the staff of the need to change the doors. They said this would be no problem. We purchased a set of front loaders. When the day came to install the machines the delivery staff said they were not told about the door change. The olddryer had an exhaust held by 1 sheet metal screw. The Freds delivery crew said that it would considered a house modification to remove the 1 screw and take the exhaust tube off. They also did not want to do the door change. This was pure nonsense. Laziness. From this point on we will never buy again from Fred's. Very bad deliver.
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October 2023 by jay lastusky
Very personable customer service. Great sale price and no pressure salesperson. This was my 3rd purchase from Fred’s and it was a great experience!
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October 2023 by Becky Todisco
Holly was amazing and helped us with a dishwasher. Then, we appreciated her knowledge so much we decided on a couple more appliances. Bravo, Holly????
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September 2023 by Bill B.
This is the worst appliance store I have ever shopped at. They are only interested in sales and once that is accomplished, there is absolutely no customer service. They lost the appliance order for my new construction, delivered the wrong appliances and delayed getting one of them for weeks. When that one had a functioning problem, they gave half-hearted interest and passed it on to the appliance manufacturer.Customer service is absolutely non-existent as evidenced by the weekend when there is no manager available for problem solutions, no deliveries and no appliance maintenance......but they have a full staff of sales people!!!!!
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September 2023 by Susan Roise
They were easy to work with and had the appliance I wanted in stock. My disappointment was that a delivery could not be scheduled very quickly as they were very busy. We came up with an alternative plan so all is fine.
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September 2023 by Sean Sakach
Wow Mike at Fred’s Appliance was so friendly and easy to work with. I worked with Mike over the phone because I live in Wyoming and didn’t have the time to visit the store. I told Mike what item I was after and he locked it in for me. I would highly recommend Fred’s Appliance to everyone.
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September 2023 by Wendi Wilkinson
Recently shopped in Fred’s Appliance and was assisted by Joe. Joe was very knowledgeable about what I was looking for, was able to answer all my questions. I was so happy with Joe’s assistance, that I called and requested to talk to Joe for another product. Joe promptly called me back when he was finished with a customer. Joe knew what I was looking for and was able to get one on order from the warehouse. Again, Joe was very helpful and so far, everything has been flawless with orders. I especially like that Joe didn’t try to sell me a much more expensive item, but something that has a good performance history and was able to be delivered to my home. Fred’s is a great place to shop with knowledgeable sales representative.
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September 2023 by Leslie Wilson
Joseph was excellent to work with! I ordered a microwave on the website since our last one decided it was going to catch on fire. Joseph called and informed me it was a discontinued item and their store no longer had any in stock. He gave me an option for an in stock item that was the same brand and finish to match our existing appliances. The entire process with Joe was excellent!
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September 2023 by T Im Bartholomew
I recently purchased a dishwasher at the Billings Fred's store. Bob was the salesman. He was very helpful and knowledgeable. When I installed it I had a leak. I called Bob who came to my house and helped find the problem. What Great service. Shop Fred's and ask for Bob you won't be sorry
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August 2023 by Chelsea McKenna Hollender
Great place. Friendly, helpful, beautiful store and selection. Even stored our new appliances for our new build until we were ready for them. Thanks Mike!
