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September 2024 by B Beeler
Needed help with a bad tire. Shop was closing for the holiday weekend and was not interested in providing assistance of any kind.
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August 2024 by Jason Holthaus
4200 miles into our trip two of our bikes had bald tires. They got us in first thing Monday morning. They got us in and out of the shop before noon.
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August 2024 by CJ Janz
I am very thankful for the parts (Aaron) and service (Jake & the Tec) guys here at Beartooth HD. I'm sorry I can't recall my tec's name. I wrecked my front wheel on a rock coming down Beartooth pass. This team found a new wheel for me and had me back on the road in short order. I know most dealers will help you get back on the road quickly, bit every single person I interacted with actually made me feel like they were stakeholders in my misery. The work they performed on my bike was pretty straight forward but the way they operated is what instilled confidence in the final results. Made my ride back to the Socialist Republic of Washington in good form. Thank you for taking great care if me!
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August 2024 by Mark Cobb
Great staff. It was a pleasant stop on our way, too, and from Sturgis.
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August 2024 by Lori Bremer
My husband and I came in to get new helmets. Kelsey D. was nothing short of amazing! Her expertise helped us choose exactly the right helmets. She was patient, extremely knowledgeable, cheerful, and honest. She is a gem! Definitely recommend shopping Beartooth with her assistance!
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August 2024 by RD
My wife and I limped in with a fuel delivery problem on the way from glacier to Sturgis. The service writer was prompt friendly and knowledgeable. We were taken care of quickly and the bill was fair. The store is clean and comfy. 100% recommend.
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August 2024 by Gavin Sandher
We are on way to sturgis from Canada and had issue with one of our bike.we drove and and talked to TYLER in-service. He was fully booked but still went overboard to help us. He got us in 20 minz and had our bike rollin in less than 2 hours. He did not had part which failed and part were on back order untill Oct. He somehow got part from one of his mecanic so he can have us rollin. TYLER ,JAKE if you read this , guys great service. Highly recommend this location.
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August 2024 by kevin austin
I recently flew into Billings and rented a bike from Beartooth Harley Davidson.I couldn't of been happier with Greg Paulson and his staff. They were quick and thorough. We road the down the Beartooth highway into Cooke City. The next day road into Yellowstone down through the Grand Teton into Jackson Hole. The next day back up through the east side of Yellowstone into Cody. Then back up the Bear tooth back to Billings. Beartooth Harley Davidson is the perfect location for this trip if you only have 5 or so days. Thanks again to Greg and his staff, it was the perfect vacation!
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August 2024 by Franklin P Sloan
Traveling through Billings last week on a several thousand mile trip stopped in and asked about getting a new back tire. Thinking with luck they could do it the next day! Service department asked me how about now? New rear tire and brakes. It was muddy from rain and a dirt road while visiting friends in Helena. They washed it for me and I was back on the road in two hours! 2021 CVO Ultra Limited!
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August 2024 by Charlie Shipley
I have had experiences with dealership service departments that have given me cause for trust issues. So, when an electrical problem finally got the better of me, I reluctantly brought it into Beartooth. Well, this is only one incident, but this service department was different. They were patient, helpful, polite, and did not talk down to you. I was having issue getting the bike there and was worried I would not make it by closing. I came in hot, but the guys were there and expecting me and ready to go. They communicated the issue and resolution and then got er done quickly. This department will work with you if you let em know you would really like to have the bike for an upcoming event, if the request is reasonable of course. They even washed the bike and reset the clock! I will bring my bike back to this dealership. I recommend ya'll trust em, they will do right by ya. They did me.
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August 2024 by Jilly Jillson
My trike broke down at the Beartooth Rally and I had to have it towed to Billings. The service department (Jake) was great and helpful. The store gals (Faith and Jocelyn) were amazingly helpful and knowledgeable. The whole dealership is beautiful and even though I was there because of a breakdown, I enjoyed myself because of the people and the atmosphere. Highly recommend Beartooth Harley Davidson!!
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July 2024 by ryan rogers
Had to get a tire along the trip. Service team is top notch and friendly. Good experience overall
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July 2024 by jay h
People were great
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July 2024 by Mark Bowers
I'm from the Yukon and my 2008 Road King broke down in Red Lodge, about 55 miles from the dealer. I had it towed in and Beartooth Harley got me right in and diagnosed a couple things and got me fixed quickly. I really appreciated the quick and quality service, especially for someone over 3500 miles from home.
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July 2024 by Travel With Trey
Awesome store with loads of accessories, bikes, trikes, and apparel. Came in from the East Coast and knew I wanted to stop here to take a look. The store is absolutely huge and the associates were friendly and helpful. The Beartooth branding is awesome! Definitely stop here if you are in the Billings area.