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October 2023 by Larry Barnett
Today I bought a pair of Durango work boots. I was treated with respect and given a veteran discount without even asking for it. I was also given a pair of real nice FXD socks with my purchase. I have not a had that good of buying experience in at least 20 years. Big on customer service and small on price. I will buy my next pair of boots and a leather jacket when it's time. Thank you
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October 2023 by Michael DeSchene
Friendly staff tired to help store was out of inventory on boots I was looking for. Bummer!
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September 2023 by Gunnar Barthuly
Cool little bootshop, all high quality boots and the people working there were very nice.
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July 2023 by Tammy Gallant
I debated about leaving a review at all, since I didn't get to physically use their service, but customer service is also an important part of this so I will leave my review. I didn't use their service because I can't get anyone to answer my questions. I have six pairs of Harley-Davidson boots in need of repair and no one will even tell me if they can be repaired or not because no one responds to my messages (sent via their website contact form).My personal opinion is that if you're going to have a contact form on your website, messages should be responded to. Even something like "you'll need to give us a call or physically bring them" in is an appropriate response (though I was honestly trying to avoid loading all of these heavy boots up and lugging them around if the answer is no).Some of the reviews indicate they don't work on heavy boots and the owner doesn't respond to reviews so I just don't know.
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June 2023 by Corina Imper
Great repair service for a decent price! My most beloved booties were all worn through on the soles and now they look like new. Thank you so much!
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May 2023 by Marty Hagemann
Christy, Gary and Kyle are the absolute best!
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May 2023 by Alexander C.
First off I'm sorry to have to leave this review, and fair warning, it is long. I don't write many of reviews and I really expected to leave a glowing A+ one after my initial experience in the store. I also should have spoken up while there and thoroughly looked over my boots before leaving, but I was hitching a ride with someone else and they have a lot of other stuff to do before we leave, so I rushed through my pickup.For that, I apologize to the business that I was not honest while I was in the store. I'm not the kind of cowardly yelp reviewer who smiles in your face, then writes a nasty review after they leave. I'd rather be a good customer who doesn't cause trouble.I also want to say that I have no issue with the store, its staff, or management which is why I wanted to leave 2 stars instead of 1. Everyone in the store is extremely knowledgable, friendly, helpful, and polite. The store is pristine, has an excellent boot stock, and competitive prices that far exceed any other store around in terms of quality, variety, and style. So if you're looking for a new pair of boots, make Al's your first and only destination.That being said, I'm gonna be honest here in the hopes that the repair side of Al's improves. This was my first time going to Al's because I live 5 hours outside of Billings, but I needed a cracked sole repaired before it got worse. I come down here often enough that it made sense to drop them off at Al's. Now, I have had shoes repaired at other "quick repair" shoe places, who usually produce ugly work on resoles. But that's about what I got here and I gotta say that I expected better workmanship from a name like Al's Bootery. I mean, they're a boot specialty store for crying out loud.These pictures were taken right after we left. As you can see, the edges look like they were finished with a wire brush. Unless you don't have masking tape and a bench grinder with a sanding wheel, there's no reason for that. There's polish or dye all over the white stitching (why not just use brown?) There's also a gap between the welt and the sole, glue residue, and the dye looks hastily applied. There was even more glue and wax (polish?) residue before I took the photos, but I peeled/wiped that off because I originally wasn't going to take pictures or leave a review, so that's my mistake. I wore them out of the store, and basically just wanted to hide as much of that stuff as I could once I noticed it.I'm not trying to be unreasonable, but if I handed work like this to someone, no matter how much I charged them, I'd be embarrassed. I make cowboy hats as a hobby, and am very familiar with leather working and how boots are made. So I can understanding how much sweat, time, and hard hand work goes into repairing a pair of boots, while still recognizing clean work. But if I knew the repair job would end up like this, I would have just spent an extra $100 and change and gotten a brand new pair, cuz in the end I didn't really end up saving any money. If the repair was for a pair of work boots, I probably wouldn't be as bothered. But these are my only pair of dress boots. My goal is to have them look sharp for weddings and events and such, so I take care of my boots. I condition and polish them regularly, so I at least expect them to look nice even if nobody else is looking at them because I'm the one who is wearing them out, and I'm the one who is seeing them all the time. Now, I do acknowledge that the turnaround was quick, and that $120 isn't very much for the work done, but that isn't an the excuse to justify poor craftsmanship. And to be honest I'd rather have waited longer if it meant better results. I know Al's is the only game in town because Eiseles no longer does repair, but that is no excuse either. I could see that if Al's wanted the customer to expect better work, then they might charge more. I don't run their business though, so I can't really
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April 2023 by Joe Cunningham
Their replacement policy is nice for those of us who blow through boots at an unprecedented rate.
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March 2023 by Kathi Gonsioroski
Helpful staff and a great selection of composite toe boots. I have "Flintstone" feet and was able to find a pair that will make my feet happy at work. Yabba Dabba Doo!!
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February 2023 by Christina Waters
Good selection of western, hiking, work, motorcycle, and fashion boots. Two stories of options. The shop can order you boots if the store does have your size. And there is a shoe repair shop inside as well.
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January 2023 by Lisa Ullman
Hometown store with a great selection off boots and belts. They are repair and fix up boots.
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December 2022 by Ryan Norris
Staff was friendly and helpful. Quick service nice selection decent prices. Would definitely recommend if you need new boots.
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November 2022 by Dwayne Cramer
Very nice folks and helped any way they could with my questions
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November 2022 by Liv Cashner
Excellent quality and service!!! I can even mail my boots to repair. Only place I trust.
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October 2022 by Amy B.
We took in a pair of super expensive Johnston & Murphy leather shoes my husband had only worn twice before he accidentally dripped some rubbing alcohol on the top. This place was able to get out the stain and repolish them to a slightly darker color so the stain can't be seen at all!! Great work, and VERY reasonable price to bring them back to life! Would HIGHLY recommend them! Thank you, Al's!!
