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August 2023 by Mark Andrew Good
Staff is very friendly and courteous. They have a wide variety of products to suit your flooring needs.
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May 2023 by Matthew Sobleski
Only went there 2 times looking for flooring on a Saturday and they're never open.
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June 2022 by River Inn
The sales man and owner are the most un trustworthy individuals in the business! They over charge for their products hire really bad install contractors and do not back their products and then try and blame the home owner! Do not have this company do anything related to your home!
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December 2021 by Morwenna Schifter
Just in the beginning stages of picking out a new carpet. Large selection and knowledge staff.
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June 2021 by damian Lewis
I had water damage and needed new flooring throughout my kitchen/dinning area. Rich's flooring was supposed to either tear out the rest of the hardwood through the rest of the living room, hallway, closets or fix the bad area, sand and stain everything to match. They took it upon themselves to only fix the water damaged area and stain that area. Now our floor has 2 different color stain and charged us for 300 sq. ft. when it was only 230 sq. ft. max. When I talked to them about it they said they charge for the product that they buy but they don't leave the remaining flooring they did not use and charge us for it. I would highly recommend taking your business elsewhere if possible.
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February 2021 by Royce Rossi
Very welcoming very informative after the any questions we had are more than willing to work with us overall I think it's a great place
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June 2020 by Don Parvin
Nice friendly
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November 2019 by Ryan Hostetter
Great selection and helpful people. Very knowledgeable!
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May 2019 by Karen Chapman
Excellent service and had the products in stock. We got a carpet and vinal flooring
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December 2018 by Stephen Boster
Very nice to talk with. They are patient when asking questions. Will let you check out samples to see how the flooring works in your home.
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October 2018 by Andrea Mears Noreen
I special ordered some turf from these guys and they were so awesome! They will definitely have my business in the future!
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March 2018 by Kimberly Fightingbear
If there were no stars i would have picked that!! This company is the WORST!! My landlord ordered new carpet from them. The landlord listed my name as the contact for setting up the install. For some reason the terrible sales person put the order in my name. She never took the landlords number. They sent me a few statements and each time i called to let them know the landlords info. They said they would get it fixed, however yesterday I received a letter from a collection agency saying i owe for this still. I called Rich's Flooring AGAIN, and was told that because i did not call them that they assumed it was my dept. I never signed anything with them yet still they just decided that because the sales person did not do their job well it is not my fault. When i was explaining this to the billing department. The lady tried to tell me a story about her son being miss billed. I let her know this has nothing to do with me. She then hung up on me. I only wanted an apology from them instead I was blamed for their mistake!!!!
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December 2016 by Shonna Grinn
Sales people are all so helpful and patient with our indecision.
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June 2016 by Marcella B.
Thank you Rich for donating the carpet squares for our entry way and Director's office. With new paint and carpet the place looks refreshing. Belgrade Senior Center appreciates you being a supportive community member.
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March 2016 by Lisa C.
Customer service is non-existent. I thought I was doing something positive by patronizing a local business as opposed to a large corporate chain. I was WRONG! Maybe they deal with contractors differently but Ive never felt so undervalued as a customer