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September 2024 by Tim M
I'm so impressed with State Farm! Carmen and her team are top-notch, and I feel confident knowing I'm in good hands.They were incredibly knowledgeable and helpful in finding me the perfect insurance policies for both my truck and bike. I don't feel like I'm calling a business when I call and speak with Dino. I highly recommend them.
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August 2024 by Sheila Rosson
Carmen & her team have been very very helpful to me. She has given me Great insurance advice that is best for me. Her & her team have always been helpful especially with my deer accident. She was on point with what was going to take place. Carmens team as well. I would refer her & her agency team in a heart beat. She must be 5 star or I wouldn't have been referred to her office. Thank You STATE FARM FOR HAVING SUCH A GREAT TEAM AS CARMANS IS. SHE'S THE BEST.
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August 2024 by Larry Simonds
This agency has been wonderful to work with. Dino Manhal has been incredibly patience, thorough and honest. And he got us a great rate! Couldn't ask for a better partner to help us with our insurance needs.
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August 2024 by Hicham El Afia
Very poor customer service……. Waste of time to tell details but the good customer service need to be seen in the bills and not taking advantage to increase once need to make change in the policy.
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July 2024 by Aliabbas Kaleem
My wife and I have been doing business with Carmen for many years now she was very helpful when I moved to the states as I had no clue how things worked and she was very patient her and her staff are very friendly, they helped me with all aspects of insurance and explained how things work very well I highly recommend her and her team amazing people
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June 2024 by Daphne Lin
Please take down any personal information regarding any personal matters (who passed away, when this had occurred, what cities certain addresses are located in) that you have included in your public comment under "Fawn Lin"'s review. I personally do not care what has transpired between you and Fawn, but I am surprised at how open you have been on a public site with personal information, especially as an insurance agent such as yourself.
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June 2024 by Fawn Lin
I’m very disappointed at the way I was treated by this agent. I called with a concern and a missing statement. Instead of being helpful, the reply was that my concerns couldn’t be the truth. Then after I provided proof and waited a week because the agent never responded back to resolve the matter. The office proceeded by saying it was my lack of diligence that the mistake has occurred. The agent will not take my call and only willing to correspond with email. The responses were so rude and unprofessional. First was not knowledgeable and gave me wrong information then claim I was not telling the truth. Have been a Statefarm’s client over 25 years, never had dealt with such an unfit agent. Carmen doesn’t understand it’s not about the reason of the address situation but about how she treated her customer. Claiming the statement being sent to the wrong address wouldn’t have been possible in the first place, and that address change was done months ago, then switched her story to that I have never changed it correctly proves she didn’t know what she was doing. She told me she can’t just take my word to change the address without I provide legal documents from an attorney to convince her! Which was later confirmed is not the case by statefarm headquarter. I wished she would try to figure out the reason of the problem and work with me instead of accusing me. When I asked her to stop blaming me and just take care of the issue she told me to go to the head quarter and she has nothing to say to me. I was so shocked by her response I never contacted her or her office again and have since switched agent as suggested by the Statefarm customer service representative. She has no idea how unprofessional her demeanor is and it makes Statefarm look very bad by association. I have always been very satisfied with Statefarm, that’s why I’m so surprised by this agent’s way of handling a simple problem and escalating it to involve attorneys and headquarter is baffling.
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May 2024 by Richie Motz
Friendly service, great rates. Dino is the best agent to work with. Highly recommended.
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July 2022 by Maddy
GREAT experience with Carmen & her team! they are very attentive, kind, and patient, and always provide the best service. I wouldn’t hesitate to recommend them!
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October 2021 by andy g
After getting a new car and a new driver - my insurance rates went through the roof. I do not like insurance shopping at all - no offense to the good people at the State Farm office. Carmen, Grace and the team made it so easy - I knew nothing about them too much since we just moved to the area but took a chance on the agency with the great google reviews even though there were offices closer. Wow am I glad that I did since I just needed my current insurance and info and a couple pieces of information to get a real quote vs. a comparison engine. Everything went through in less than a couple days and I saved about $150 per month from what I had which is significant. They also pointed out a couple spots where coverage could be improved. They have been great to work with from day one and I hope it continues. It was probably the least painful and most impactful comparison shopping process. With 4 drivers and 3 cars - they made the payments within reason. Do yourself a favor and call them. You don’t get professional, reasonable, and responsive often but I feel like Carmen’s office provides all three.
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September 2021 by Carly Schott Stirtz
Very kind and friendly - truly helpful and took the extra time to explain everything and help me understand all the options, coverages, etc. They make something that can be overwhelming very easy!
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April 2021 by Abigail O'Leary
These ladies are fabulous! Talk about inviting and kind people...if you're looking for information about any type of insurance policy, the gals at Carmen Wilson's State Farm office should be your first call!
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December 2020 by Annemarie Konz
Great agency, very informative!
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September 2020 by Erik Perkins
Ellie was so helpful in setting up my car and renters policies, super professional and very knowledgeable! My best experience dealing with insurance companies!
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September 2020 by Lea Hasenjaeger
My family could not be happier to be a part of the Carmen Wilson Agency. Ellie and Carmen are great to work with and always make me feel comfortable with my insurance decisions. They go out of their way to provide excellent customer service and always respond quickly. I highly recommend stopping by or calling them for your insurance needs, as they make you feel a part of their family!
