-
August 2024 by Chloe Howell
I went to have a replacement key programmed, which was covered by my extended warranty. Customer service was poor when I went in, on a Friday. I was called the following Monday, by Dawn is the Service Department, and told that my warranty did not cover the replacement key and that I owed $100. I explained that I was told at the time of ordering the key and when I had it programmed that my deductible was $0. Dawn was very rude and extremely unprofessional, complaining to me about having to deal with my insurance company. I was told by Dawn that I could no longer bring my vehicle to Toyota West Plains because my insurance company was “too difficult to deal with”. When we called to file a complaint, we were told that they didn’t have a customer care department only to later receive a call from that very department. Overall a very poor and unprofessional experience. I will never take another vehicle there, and I suggest you don’t either!
-
August 2024 by Brian Scurlock
I broke down and being from out town of made it a real hassle I gave them a call and they got me in and out and back on road within 24hours which rarely happens I'm forever grateful for service rendered in a timely manner and the friendly staff made me feel welcome great place to do business keep up the great work
Part 2 after cleaning my car after service I notice my fm/am transmitter gone and my portable battery charger gone so I called service to see if they had cameras covering service area which they stated they didn't which I'm pretty sure the workers know so that can do as the please with no repercussions ,then the receptionist had the nerve to be rude when it's my stuff that was stolen.
STAY AWAY AT ALL COST
-
May 2024 by Joe Sacket
Have purchased 3 vehicles from Toyota West Plains. Easy to get to bottom line pricing! Service scheduling and prices are fair. Always pleased...
-
May 2024 by Douglas Melton
Great sales department and finance department. Came in and was short on time, done everything fast and efficient. Very satisfied.
-
May 2024 by bobcat Cobb
okeydoke
-
May 2024 by l taylor
Professional and quick service!
The whole staff at Toyota of West Plains is fantastic.
-
May 2024 by Rex Berry
I ordered parts here for our car. They were very helpful, and had my order in by the next morning!
-
March 2024 by michael omara
The sales staff was a tentative not pushy they didn't charge you as soon as you pulled in very informative and ready to answer any question you have good place to go
-
January 2024 by Crystal Miller
Great experience, went looking at vehicles wasn't even planning on buying one that day. Couldn't pass up the deal!
-
December 2023 by Karen Craig
Had to take my car there Monday to put in a battery that was purchased at a local auto parts store last Saturday .I slept thru the alarm and didn't even get it there until after 9am. They were fast and put it all back together for me even though I didn't have an appt. Thank you Morlan Shell Toyota and Thank you Jake and Rick. I'm so happy with my new to me Ford.
-
December 2023 by scott brown
Helped my wife with a 23 highlander hybrid. Great people to work with. This makes our 6th toyota, 5 of them have been bought their. One was bought from different dealer during Covid only because they didn't or could not get at time. Great service for us
and my family that have bought there too. Great outfit to do business with.
Scott Brown
-
October 2023 by Melanie Whittaker
Service was amazing. Walked in and was greeted. Found the vehicle we were looking for. Eric was great and Eric in financing was fast and very friendly. Will definitely go back.
-
October 2023 by Linda Jirka
Very nice service and sales.
-
September 2023 by Dirk Hicks
I bought a new Sequoia from Josh Adams. He was very friendly and down-to-earth. I really enjoyed the laid back vibe at this dealership. It is rare for me to feel comfortable in a new car dealership. Thanks, Josh!
-
August 2023 by william halcomb
Excellent service.
