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November 2023 by Nicholas Todd
Good place to get tools for all work a normal person may need
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November 2023 by Merritt S
None of us are proud to buy the Chinese goods, but it's not like America makes it easy or affordable to buy American made. All the American brands are made overseas as well. At the end of the day, they are good on their warranties, pricing, and harbor freight supplies more jobs to Americans than most "American tool companies "
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August 2023 by Dale Mills
Great store, items and prices. The staff are slowly learning as this is a newish store for West Plains.Only negative is, don't show up right at closing, they will fully ignore you completely. Even if you called before showing up.
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August 2023 by Chr Ap
THE CREW IS OF GOOD HELP.....THE STORE IS NICELY ARRANGED......PRICES ARE SOSO.......OVERALL.....IT IS NICE NOT TO HAVE TO DRIVE TO MTN HOME....
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July 2023 by skyy wolfwood
Friendly service.Had an issue with a device I had bought, they returned it with no issues. It's harbor fright tools, no frills tools to get a task completed.
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July 2023 by John Smith
Pretty nice selection, decent prices, staff not knowledgeable about trades, and also unfamiliar with what's on the shelf.
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June 2023 by Mr & Mrs James
My husband asked a female employee twice about some saw blades and she at first told him in what general direction they were so we looked but still had trouble finding them so he went back to the same girl and told her he still was unable to find them and she couldn't even tell us if the store carried those specific blades nor was she willing to walk with us and help find them. Instead her response was "well, I don't know, that's where all our saw stuff is." My husband ultimately looked online to find out they weren't even available in this store. My husband does a ton of business here for his business and a little interest in your customers could go a long way. This particular visit we just felt like a bother.
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June 2023 by Glen Staton
I have been trying to break tools for 23+ years. These tools are hard to break. I would go so far as to say I am a professional at using the wrong tool wrongly, and I still have a hard time breaking HF tools. The pressure washer still has pressure. The impact sockets are still impacting. The Allen Wrenches are Allening? Who knows, but every thing is still in working order. The rechargeable batteries are still taking charge, also. I have no issues with going to HF first. WalMart sells trash. We all know it.
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June 2023 by candy folsom
Have something we wanted in sale add unfortunate they have been.out of due to clearance and not having any science January and don't think they are getting any more I call that false advertisement
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May 2023 by Holly Booth
This place was more helpful than Walmart! I needed a new scale, shrink tubing and batteries and they helped me without hesitation, answered all my questions to the best of their abilities and interacted with me like a person and not just "a customer" and are always super nice...5⭐
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May 2023 by Ryan Bouse
Liars and thieves. Go find their flagship brand, Pittsburgh, and read the top corner. "Lifetime Warranty" was written on the screwdrivers I bought my son for Christmas. "We don't keep those screwdrivers in stock anymore, so we can't help you" is the bs line they gave a 6 year old excited to get his broken flathead replaced. So, to keep the meltdown at bay and keep my word, I spent $2 on a screwdriver for him.I hope you enjoyed my last purchase, 5 years I've shopped this company, I was at this location opening day. But I was fooled once. I won't be fooled again.
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April 2023 by Rhonda Welchman
Love shopping here, employees could be more helpful though. And heaven forbid you go in 20 min before they close or they remind you their about to close every 3 min on loud speaker and ask for help and they point to an aisle, wow!
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March 2023 by Brian Staack
Ok, we all know the tools aren't the best, they just have the best selection around! Whatever tool you need you can get the job done with one from here.. just know for that cheaper price it will not last as long as most of the better name brands.
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January 2023 by jerryskidx2
I'm not sure if it's a prerequisite for employees to have "SOME" kind of knowledge of tools to work here or not. A person could wander aimlessly throughout the storeS & never get help. If you have to ask them a question, you're just S.O.L. I've found this at WP & MH locations. Just bc a man is running the register, doesn't mean he knows anything about his job. Not to mention, I was taught, "if you don't have the answer to a customer's question, find the answer or someone who can". To, rudely look around or over a customer & completely disregard them is, unprofessional & unacceptable. Shame!
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December 2022 by Amber Jones
I love this place!!! I can NEVER walk out of this store without spending well over $100’s every time. Products are great quality and the employees have amazing customer service!!!
