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August 2024 by Jen B
Great experience with the service depth. Fixed the issue quickly and with minimal charges. Super friendly, helpful, and understanding of our situation of being on vacation.
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August 2024 by Tiffany Spence
Jeff was a dream to work with. He understood my wants and needs in a vehicle and made the process seamless. Above and beyond like always.
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July 2024 by Kevin Meltesen
DO NOT BRING YOUR DIESELS HERE.
Brought in our 2014 jeep grand cherokee 3.0 diesel for a couple recall fixes. Because as you know the only way to complete a recall is to bring it to a dealer. We bought this jeep already deleted. We told them twice it was deleted and don't do anything that will affect the ECM. Well long story short they didn't listen, And reflashed the ECM and set all the Parameters back to factory, Which deleted the tune and now it won't start without being tuned again. Mind you it came in running and driving. (Unfortunately we didn't get a tuner when we bought it because it was a ecm bench tune) and new tune for this cost between $900-$1500 bucks depending what route you wanna go. They claim we never told them and they claim there techs don't know what a deleted vehicle looks or sounds like, (It's basically turned into a huge he said she said) Plus they said you can't tell it's deleted by listening to it, till it's warmed up. They then claim there not even supposed to work on deleted vehicles, As they have a lot full of deleted diesels waiting to be worked on. Moral of the story they will work on your deleted vehicle because they want your money, but if they mess up your vehicle don't expect them to help you make it right. Instead they just blame the coustmer and tell you to get lost. (In a nice way of course). Will never be back to this dealership or any byard dodge for work or purchase a vehicle and will tell everyone we can the same thing.
Update- They just told us they will pay to have it towed to a shop but still won't help any further.
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July 2024 by Harry Klieves
Mike and Jeff treated my mom like family. Thanks guys. Pleasure doing buisness.
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July 2024 by Wes
Stay far away from this dealership, our mail lady has a jeep under warranty at the time. She went there numerous times and totally ripped off by these people ! They learn all the different excuses not to repair something that’s under warranty the hell with them.
Obviously, the owner didn’t grow up around here ?
Parts department has all their items marked up like 200% just go to O’Reillys or AutoZone
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July 2024 by Yancey Smith
I have had the pleasure of purchasing three vehicles from this outstanding dealership, and I couldn’t be happier with my experiences. Each time, I have been impressed by their excellent selection of both new and used vehicles, ensuring that there is something for everyone. The sales team here is nothing short of exceptional; they are always very helpful and courteous, making the entire buying process smooth and enjoyable. Their dedication to customer satisfaction is evident in every interaction.
Recently, I brought my girlfriend in to look for a used vehicle. She was thrilled with the deal she got, thanks to the attentive and knowledgeable sales staff who went above and beyond to ensure she found exactly what she needed. Their commitment to making customers happy is truly remarkable. From start to finish, they provide a level of service that is rare in today’s market.
Their willingness to go the extra mile for their customers sets them apart from other dealerships. Whether it’s finding the perfect vehicle, arranging financing, or providing top-notch after-sales service, they consistently exceed expectations. I am very impressed with the lengths they will go to make their customers happy. Many thanks to the entire team for their outstanding service and dedication. I highly recommend this dealership to anyone in the market for a new or used vehicle.
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July 2024 by Rik Fox
Being an educated consumer is always important, the news is always full of car owners who get pitched by fly by night extended warranty companies who buy your information and you're in their data bases. I was contacted by a company looking to have me sign up my late wife's Jeep protection warranty, and many of these companies warranties aren't accepted by many repair facilities. My wife had brought her jeep to Bayird before and was satisfied with their service. So, I reached out to them and spoke with Steve Bales, regarding this matter, and he explained this matter in more detail and said that he never heard of the warranty company that was pitching me for business and pressuring me to sign up. Having worked in telemarketing, I know the drill, and said I would get back to them. Which I didn't do. Steve offered me a *much* better extended warranty policy at a price that was more reasonable. Not only that, we looked up the possibility of an extended warranty for my 2005 Chevy Tahoe, and also found a policy available for that too. I'm very glad to now have a full warranty coverage for both vehicles. Thank you Steve and Bayird Dodge Chrysler and Jeep Dealership ??
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May 2024 by Beth Bridges
Love the honda! I've already had people try to buy it off me. Actually had a conversation with previous owner who just couldn't stand driving a car and wanted something bigger. I've already ordered a cold air intake for it, much better on gas than my minivan. My kids actually don't mess this vehicle up bc they love it also.
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May 2024 by Chad Collins
Great experience with Baird on recent purchase. Thank You Angela Dobbs for working hard for us. ????
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March 2024 by John Collins
Jeff always takes good care of us. And is the only good thing about this place. They will leave you hanging and forcw you to drive an unsafe vehicle that's under factory warranty.
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March 2024 by Shawn Lane (Community Defense Group)
Good customer service. Service department is great Especially Jeremy Benson he's always on top of everything. Sales also worked really hard to get us in the right vehicle and got us what we wanted.
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March 2024 by 0 9
Showed up with an appointment for oil change and waited 2.5 hrs with a toddler. Should have gone to a jiffy lube.
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January 2024 by Stephanie Wurtz
Just needing a state inspection for the 1st time I called the dealership. Honestly, the woman that answered the phone was rude. We were able to get a 4:30 time slot for later that day. We arrived and the lady working the service counter was courteous and pleasant (not the same person from earlier phone call). The car is taken back and inspection completed. While paying and getting documentation we were approached by a mechanic. The mechanic having noticed our military veteran plates asked whom was in the military. I responded, my husband. The mechanic turned to my husband and in the most sincere and kind manner thanked my husband for his service. My husband and I were astonished by the sincerity. The sincere nature made us both decide that upon needing a new vehicle we will buy from this establishment. Solely because of the mechanic and his sincere and good natured thoughtfulness. It truly meant a lot to my husband.
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January 2024 by Elaine Fleetwood
Did not disclose repair information. Forced into lesser vehicle saying "no other option or vehicle". Vehicle was under recall. Not reputable dealership. Filed case #88619386.
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January 2024 by Debra Wyatt
Kudos for the management! I was helped with emergency headlight replacement just before it started snowing.
