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February 2024 by melvin hile
They are always busy in this store. But they seem to be very efficient.
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February 2024 by Heather Nute
The slowest pharmacy I've ever dealt with I don't understand how they can consistently be this slow
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January 2024 by Megan Harris
Least communicative pharmacy I've dealt with. Twice now I have had my doctor's office refill a prescription for my child with them and twice now they have not communicated they don't have the medication. I have had to call them and ask why it's not refilled. The first time someone there dropped the ball and didn't even get to the order for two days after the doctor's office sent it, and even then they didn't have it, and this time they said "their system" messaged me (it did not) to say they don't have it. I'm fed up with this happening over and over and having to call around to other pharmacies to see if they have it. I'm reconsidering having this be our pharmacy for all our family's medications because it should not be that hard to follow through. I understand the medical field is strapped for staff and can't keep up with demand, but this should not keep happening. The staff are not sympathetic to the problem and don't take ownership of failing to follow through.
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January 2024 by Justin Morris
CVS makes my life a little bit easier since it’s just a few minutes up the road from where I live and is much easier to park at then the local super store.
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January 2024 by Rayshawn Faulkner
I'm not this person at all. But whoever that just called “Mel” I believe her name was, was very rude. I understand that you're trying to transfer my prescriptions over to you, and I appreciate it, I truly do. I get that it's frustrating for you that the number I gave you from their website is wrong, but I didn't know that, honestly. Furthermore, I also haven't had this medication for 3 weeks now, but depression medication isn't something that you can’t just stop like that it’s a chemical balance substance. Maybe take in some kindness about other’s mental health, just saying. It has been frustrating for me also trying to figure everything out on why my insurance just decided not to use the pharmacy that I have been using for a year now. So at this point on, Please take the time to think about others and what we probably had to go through to get where I'm at now, thank you. This kind of makes me don’t even want to go through you guys, to be honest. I didn't ask for the change. I do apologize for trying my best to make it as easy for you.
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January 2024 by Jeff Roderfeld
I needed my prescription very badly so I drove up there.Got to the drive thru 2 minutes before close and waited patiently only to have a lady close the window in my face and locked up for the night.I went around and parked.Walked inside to have them close the grate as I walked up. I told them I was waiting in the drive thru for them and I was there before closing which was 6 pm on a Saturday ?.I was then very rudely told “you can come back tomorrow “These people are very rude and unprofessional.I will be taking my business elsewhere.
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January 2024 by Jeff Rud
Edit*First time going here in a couple years. They seem to be making some really good improvements.Original*Wouldn't step foot into that pharmacy if they were giving drugs away for free.It's rude one word answers to questions, attitude and horrible service.
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December 2023 by Tiffany Logan
Held for 14 minutes for the girl to be so extremely rude and unhelpful!I recorded the entire call too! Sent my daughter to pick upthe prescriptions and the look this girl gave her (which her friend recorded was undeniable rude)then told her it will be at least an hour if we even get to it today.I will Never Give this pharmacy my business! She needs to be fired. Look online to hear and see video.
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September 2023 by Matt’s Ate
They are always out of my prescription. Never in stock. It’s been months since I’ve had my prescription… Guess what the cvs at schnucks down the street has it in a lower mg. The brainless over paid idiots never put 2 and 2 together to offer that instead. It’s really sad to think these people actually make really decent money and act the way they do. cvs should go out of business with how unprofessional they are. Everyone that works at cvs should be stripped of any degree and have to re apply elsewhere. I’ve never felt this way about a specific company but this had been non stop nonsense for 3 years of using them. Screw CVS
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September 2023 by Christy Jenkins
Just terrible! It asks for you insurance information before you can even make the appointment but then when you go to the appointment it doesn’t have your insurance information. Just stupid! Cvs better stop playing with people y’all already don’t get much service keep playing and you’ll be out of business!!!!!!
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September 2023 by Theresa Owens
Why does the whole pharmacy department take a lunch at the same time? This is a customer service business / healthcare business there is no reason sick people wait to get their medication.
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August 2023 by Hannah Green
Horrible. Called to ask pharmacy if they had a medication my usual pharmacy did not have in stock. The pharmacist/pharm tech was so rude!! So much attitude when I asked if they could transfer my prescription.
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August 2023 by Debbie Donovan
I tried calling the pharmacy to see if my pain medicine was in stick called 4 times and all 4 times was hung up on I have been out of my medicine for 4 days now. I'm paralyzed on the left side I'm in a lot of pain and need my medicine. And can't even have the courtesy of someone taking the call. It's 9:30 in the morning.
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July 2023 by My Max
The CVS located at 1550 Wentzville Parkway has the worst pharmacy experience. Every month they screw up my prescription refill. I have to call them to track down an order. They give you some ridiculous excuse why the prescription is not filled. They lay their excuse on everyone elsefrom the customer to the doctor to the insurance company but fail to recognize their own incompetence! I’m going to another CVS pharmacy for my prescription needs unless they all are incompetent!
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June 2023 by Jason Baudendistel
A prisoner of war recieves better customer service. I was in the drive thru when I discovered they don’t have the right card reader for Apple Pay in drive thru. Then to top it off I get inside and no one communicated with front end staff so I had to repeat myself and go through the process all over again even waiting on customers who may or may not have been there longer. Their indifference was deeply disturbing.