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January 2024 by Richard Kern
Excellent and fast service. I had a pipe burst and was able to get a plumber out the same night. Everyone I interacted with was very friendly and knowledgeable. Mitigation crew came out the very next day. Highly recommend.
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January 2024 by Evan Sanft
Update 12/21/23: After posting this review, I was contacted by the manager next day. Although they did not give any specific reason for the delay aside from mentioning a bunch of back-office issues, they sent someone out to re-run the camera and complete the paperwork within 48 hours of my post. I have updated my score accordingly.=====The initial service call was prompt. We needed our sewer line camera inspected underneath our home to check for leaks. The technician did not find a leak under the home, but found roots in the sewer lateral outside the foundation. He also urgently noted that the section of sewer could collapse within months. We paid him to clean out the roots and to run the camera. He also said it would be about $5,000 for them to repair the line and urged us to act quickly. This was on 10/23/23.I called back on 10/30 when we realized the crack would be covered under the St. Louis County Sewer Lateral Repair program. The application requires documentation by the master plumber that found the issue. He said it would be done by the end of the week.As of 12/17, I have not yet received any paperwork. I have called multiple times over the past seven weeks and been met with no response and excuses, and I am out $927.
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November 2023 by Linda Madel
Very fast response time! Clogged lateral was fixed in no time on a Saturday. Second time we have used them (for 2 different problems) and they are always professional, courteous and knowledgeable. Would highly recommend.
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November 2023 by Kathy White
I called several "24/7 emergency service" plumbing companies and could get no help for 2 days. I called Drain Masters in the morning and had two toilets repaired by midafternoon. Eddie was pleasant, knowledgeable and efficient. I will not hesitate to call them again if I need a plumber.Service: Toilet repair
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October 2023 by Kris Wright
Had a issue with my pipes called Marvin came out and took super great care 9f us very friendly
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August 2023 by Colton Smith
Called on a Thursday for a simple job of pulling a shower cartridge I couldn’t remove. Said they would call me in the morning to schedule someone to come out and we’re very nice about it.They never call Friday, so Monday I call back and the plumber who calls me back was extremely rude over the phone, and snapped at me when I asked him to clarify the price: $445 to pull out a shower cartridge that I already had the replacement for and that couldn’t take a professional longer than an hour to do if we’re being generous. It was clear he just didn’t want my business. It is a straightforward job but I will not be using them for anything in the future, listen to the bad reviews.
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August 2023 by Austin Parker
Called in for a quote and the quote was outrageously high. We then proceeded to tell him well go with someone else and Steven Butler (an employee) cussed us out. Highly don’t recommend this unprofessional behavior and they need to learn how to treat customers with a better attitude.
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June 2023 by Wayne Jones
Paul was great. They are very fast very nice and worked really good and fast would use this place. Again.Nicole was very nice in the office and new. Her business when talking to her thank you
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June 2023 by Michael Waters
I was told they would arrive at 10:00 am they arrived 36 minutes late, then they charged me $59 to show up which was never agreed to, nor did they agree to apply that $59 to the service, then they bid me $400 for a service that I’ve been quoted $175.00 by 2 different providers *** Update *** the driver flipped me off as I’m driving out of the neighborhood super professional. Their is a reason their rating is so low
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August 2022 by L Smith
Absolutely excellent service. I called several plumbing services that could not come for days. My sump pump was not working with the record rain. This company tag teamed customers and got here within an hour. I was totally impressed with their teamwork and sense of urgency to take care of people during this weather event. Thank you for still providing good service to people and American products.Service: Sump pump repair
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April 2022 by jasmin Billings
Brad was awesome! We had a leak sat night and there was water everywhere. He was at our home within an hour and found and repaired the leak. Brad was very knowledgeable and friendly. I would definitely recommend this company.Service: Plumbing leak detection
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April 2022 by K Lewis
I am a DIYer and decided to change my half bath from a pedestal sink to a freestanding vanity. Had some issues getting the pipes to line up correctly… and after 5+ trips to Lowes with no success… I called Drain Masters. Brad Davidson was my technician and he was able to come out to my house the next day and fix my issue in under an hour.Would highly recommend!!!Services: Plumbing pipe repair
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March 2022 by Kristin L.
I am a DIYer and decided to change my half bath from a pedestal sink to a freestanding vanity. Had some issues getting the pipes to line up correctly... and after 5+ trips to Lowes with no success... I called Drain Masters. Brad Davidson was my technician and he was able to come out to my house the next day and fix my issue in under an hour. Would highly recommend!!!
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February 2022 by Larry S.
Martin called and cursed at me today. They showed up quoted the job several weeks ago, I paid half up front as required by them. Martin "owner" then says his plumber who bid the job screwed up the job and is demanding more money. I told him that was not possible. Martin then said he didnt need my $8k job he agreed to and then used many profanities and insults. Very unprofessional. Do not use.
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February 2022 by Lisa Dewart Rios
Renee and his crew were courteous, efficient and professional. Reasonable priced and very prompt service,,,, we will use them again and will highly recommend them to our friends and family…Richard and Lisa
