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December 2023 by Tina H.
Sounds like others have experienced the same troubles I have had at Zips. Loved the car wash and decided to join during a promotion. I signed up then went through the car wash. Lots of bugs still on the windshield but I thought they'd come off using a black towel and spray. No more towels or are being provided. Used the vacuum. It had good suction but the hoses were filthy and sticky. I was then charged 45 dollars for the membership. Called to cancel and they refused to give me a refund. So I guess they think it's okay for me to pay 55 dollars for one wash!Don't be surprised if you have the same issues.
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December 2023 by Will Shaner
Was not able to cancel my membership because their website was broken and then customer service was no help and if you look at how they respond to low reviews you will see how little they value customer satisfaction
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December 2023 by Christine P.
Terrible wash job! Dirt, bugs etc were not washed off. The car wash gets your car wet but that's about all it does. Zips is expensive as well. I don't recommend Zip's.
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November 2023 by Diania Starchman
18 for basic wash. . . Not a great job on my car. Vacuums not working. Waste of money, will not go back.
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November 2023 by Raz Neni
I bet you loose money with unlearn car, unfriendly staff, unfriendly machines in and out less than a minute. Guaranteed.
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November 2023 by Vennessa Nichols
I the customer was never informed of any future payments so how could I cancel a payment ahead of time within your cancelation policy if I customer was not informed of any future payments. Currently your company has taken $45 of my earned money that I did not consent to. Your employee did not give proper information.In addition to the information I just provided the paper that I was provided to fill out by your employee the grey box that states employee use only was not filled out until after he had me write down my information and sign it. Until today I have not had any contact from your establishment with information in regards to that transaction. And now no refund is being issued
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November 2023 by Sydney Beasley
This place sucks! I went there to get a carwash and they were running a promotion. I was told the first month would be $10 and after then $28/month. I went twice. The first time, the vacuum fell on top of my car! When i tried to put it up, the other side fell off! The second visit was similar issues. The cherry on top, I was still willing to give them a chance but they charged me $45! And non refundable.. DONT GO TO THIS LOCATION!
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November 2023 by J N.
First impression of this new ZiPs location was FANTASTIC! But after paying for a 1 mos service, it not working, being yelled at by the male manager or owner, denied access to the wash when I could prove I had paid for it because somehow my account was "not in their system".... I've had enough.If you want people to spend $$$ with you, make it EASY for them to do so.I didn't care for the aggressive nature of the wash machinery, the scratches it put on my brand new car and the way I yanked my side mirror around, even tho I had folded them in as instructed.I'm gonna stick to my manual washes with wands and do the job myself. It's far more peaceful than my experience with this Zips. I won't be back to any Zips, EVER.One more word to the wise: Don't EVER say "God Bless You" to someone with anger on your face, and with a tone and body language thay suggests you are REALLY saying that the customer is the problem. That exchange was about as unGod-like as it goes and is condescending and lacks mindfulness to the belief systems of others. Quite frankly, your religious beliefs dont belong in the workplace, unleas of course, you are working in a church, and somehow I dont rhink a car wash qualifies in that regard.
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October 2023 by MrTattooed33 Thurmond
Really gone downhill. Membership canceled. Both locations are either closed or broke down. Vac had no suction, no towels or bottles and no employees to be seen.
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October 2023 by Steve Barnett
This car wash never has any towels to wipe your car off after washing. The excuse is always they don't have a washing machine! Pretty obvious how to fix the problem! Take your vehicle elsewhere! They advertise towels but rarely have any!
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October 2023 by Gary Ladd
Generally fairly good experience. But I went go thru to use the $5 wash and was told it was for cars only they didn't do pickups.
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September 2023 by Michael K.
Sign out front says $5.00 wash today, pull up to the gate guy says washes start at $18.00 and highest is $40.00...the old Nate and switch. Car wash was ok, sign RIGHT before you enter the wash, AFTER you have paid, says not recommended for vehicles with antennas! I'm surprised mine survived. Brushes areAGGRESSIVE! The slammed my power fold mirrors all the way forward, I though it may have damaged them...but they are ok. I won't go back.
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September 2023 by Shawn Maredith McManus
Don't use zips they broke our mirror and said it was our fault, I WOULDN'T TRUST ZIPS CAR WASH.Service: Car waxing
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September 2023 by Reggie Lashley
Sign says $5 car wash. Gal comes out, tells me it’s just water. Said only option was an $18-$24-$30 single wash. Told me it was expensive soap. Either this place is a joke. Or your employee is intentionally pushing business away.
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September 2023 by Katy Nickols
amazing staff! hannah helped me and she was super patient and great manners, would definitely recommend going here to get a wash!!