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June 2024 by Gary Mangold
We purchased out new furniture at the Valley Park location. We did use the design services, our consultant was Maria. Maria was AWESOME. She has great communication skills, very easy to talk to. Very polite, returns text messages promptly, and has excellent taste with furnishings. Maria also has a great sense of humor which made our shopping experience for new furniture fun. I highly recommend the design service, and especially Maria as the consultant.
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June 2024 by Sara Sears
Was recommended here by my mom after we did a historic renovation of our home and wanted to update our furniture. We chose a couch - couch was nice and delivered within the time frame. That being said DO NOT finance from here. We never received any bills once the couch was delivered, so naturally I called their finance company and asked where they were. Got a run around the first phone call. 2nd phone call they said they had the wrong address (listed our address as in East St. Louis, we live in St. Louis, but also seemed sketchy since clearly they delivered to the right address). 3rd phone call a couple weeks later because we still had not received a bill. They said there were now late fees - again said could we please get a bill - I have never had to try this hard to pay a bill - it's like they want to screw you on late fees. At this point they said they'd send again and waive the late fee - never came still a couple weeks later. Out of desperation, I just decided to login online and pay the full balance (so was a pointless waste for us to finance this purchase with 0 APR and now I'm having to track down a reimbursement for something that was completely unnecessary. I go back to Carol House, calling them. I spoke to Hannah who "looked into the situation" - but was pretty much told oh we never have problems and this is a third party so there is nothing we can do. I'm writing this review as I call this finance company YET AGAIN - wasting my time - and am just on hold not being able to speak to any human being. This has left a poor taste in my mouth about Carol House - if you finance, once they pass you off to someone - it's clear they have no interest in correcting the situation themselves. I would love for this situation to be remedied by Carol House - but as of right now I was told I'm just out of luck. It's unfortunate that I have a brand new home to furnish - but it won't be from here now until they step up and correct the situation. Also can't wait to tell my friends all about it. -definitely written while on the now half hour of hold trying to get late charges reversed that should have never been there
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May 2024 by C W
It doesn't matter how good the service or the prices when the store isn't handicapped accessible. Can't look at anything without going up and down multiple flights of steps. Walked out. Shame on you Brooke and Amy with your veterans banner.
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May 2024 by Lauren Tapko
What a beautiful store with a huge selection. We ultimately went with an amazing flexsteel couch, love seat and recliner. Really enjoyed seeing things in person and appreciated the patience of the sales team.
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May 2024 by Brian DesBiens
We love our Flexsteel sofa we purchased from Carol House. Their designers helped us find the perfect fabrics and the service throughout the process to delivery was amazing.
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May 2024 by Andrew Wendell
I’ve been to both the Maryland Heights and Valley Park locations, and each time I continue to get great service. Extremely knowledgeable staff, and a wide selection of furniture. I was shopping for Flexsteel and they had a wonderful selection of both stationary and reclining, all of which I was able to custom order. Thank you Carol House!
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May 2024 by Brandi W
Valley Park Location!!!!!
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May 2024 by Stephanie Valleroy
I placed a custom order for a dining room table and 6 chairs in January. Received the furniture on 4/23, it was signed for by my son in law bc I was on a Zoom meeting. Immediately following the meeting and after inspection of the table I called customer support to report damage to the table top. I was asked to send photos, which I did on 4/25. I was told they would call me back to let me know about repair or replacement. I sent a text on 5/1 and on 5/3 and no one has ever returned my calls. IF Carol House would call me with status of my new table top, I would change this review from a 1 to a 5, because I absolutely LOVE the quality of the furniture my only issue is with the table top AND lack of customer support.
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May 2024 by Sharon Falloon
Jackie was very knowledgeable and was very helpful.
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May 2024 by Lauralee Coakley
Man was very nice thanks.
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April 2024 by Shari
Ask a question about the price of a glider rocker. You have to order. Won't give out on the phone, and then wants me to buy sight unseen, as well. REALLY
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April 2024 by Jesse P
Working with Maria A. from Carol House Furniture was an absolute pleasure! From the moment we began discussing our living room project, Maria exhibited unparalleled professionalism and creativity. Her attention to detail and ability to translate our vision into reality has surpassed all expectations.Not only did Maria possess a keen eye for design, but she also listened attentively to our needs and preferences, ensuring that every element of the room reflected our style and personality. Her expertise in color coordination, furniture selection, and spatial arrangement created a virtual transformation of our space into a stunning and functional area that we look forward to spending time in.Throughout the entire process, Maria maintained clear communication, keeping us informed and involved every step of the way. Her dedication to customer satisfaction was evident in her willingness to go above and beyond to ensure that every aspect of the design exceeded our expectations.We couldn't be happier with the results this far achieved by Maria. Her passion for interior design, coupled with her professionalism and expertise, truly sets Carol House apart. We highly recommend Maria A. to anyone seeking to elevate their living space to new heights. Thank you for everything, and we look forward to the end results!
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April 2024 by Linda Vawter
The salesman was wonderful. He offered to get a wheelchair since I was having trouble walking. He listened closely to what I said I needed and wanted. He showed me several options to meet my requirements. If I need to buy other furniture, I will certainly go to Carol House and ask for this salesman. The salesman was Phillip Maclaren.
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April 2024 by Danielle Tarazi
Maria at Valley Park was the most amazing and patient designer that really knew what she was talking about. She made redoing my living room a seamless process. I couldn’t recommend anyone better!
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March 2024 by Tatiana Hayman
Ross was extremely helpful in finding us exactly what we needed. Fair pricing and very high quality furniture. Left here feeling great about our new sectional! I highly recommend anyone looking for furniture to support this locally owned business
