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June 2024 by Malcolm Couch
My parents purchased a 10k whole life insurance policy for me back in 1981. Policy was to be worth death benefit at age 65, 28K.
I was informed by State Farm Headquarters that this policy upon my death today is $4,200, forty years of premiums. I have repeatedly ask for all paperwork on this policy to verify what could have happened for this policy to be regressive to this extent. Smith's office and State Farm Bloomington say documents lost. Reviewing posts by others concerning Smith State Farm Agency and State Farm have and continue to predatory. My parents trusted him and State Farm to do right. His office Mgr. actually told me, "you can still get a nice funeral at some of these discount Funeral Homes or Cremation" GTFOH.
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May 2024 by Michael Roth
Doesn't like white people. He had our accounts for 22 years and we never met him. He once scheduled a meeting with us to review our policies and then arranged to be out of town on that date. An office assistant read us the coverage limits from the face of our polices—something we could have done ourselves—while wrestling a toddler on her lap. That was all the "review" we got.
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May 2024 by Diane Smoot
My ONLY insurer since 1994 for car and rental insurance. Absolutely ? wonderful!
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March 2024 by Vivian
Harry always helpful
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February 2023 by WEAPON XVII
They need to be shutdown they’re no good. They don’t help you when you receive damages to your property they try to lowball you the best way they can. I didn’t realize how horrible they were until I received damages to my property and it’s been 5 months and I’m still waiting to get my damages repaired.
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December 2022 by Marti Pearl
We've been with State Farm and John Smith for over 35 years. Always good service from his insurance rep, Harry. John is a little bit of an enigma though. But I guess when you have established a successful base with good employees you don't have to be around too much. Good for him. I'm sure he worked hard to build his business.
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March 2022 by Rena Johnson
Very nice and patient customer service
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November 2021 by Wilma Scott-Warren
This agent and his office manager are totally non professional and have NO integrity. They are very sneaky and do not treat long time customers withany dignity. STAY CLEAR of them.
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July 2021 by C Michelle
I called to make sure that my insurance policy was what I needed. Ms Townsend answered all my questions and even told me about an add on that I need for my apartment.
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June 2021 by Charles Nelson
Very easy an professional best quotes for what I needed
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March 2021 by Carla Conley
Staff always professional and friendly. When I call my questions are answered and problems solved. I've been with John Smith for 31 years now.
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October 2020 by Jason Furman
Debra Townsend writes reviews about her delivery drivers while she should be working. She tried to get me in trouble because she "had to ask me to come back and close the door" after i left. Honestly Debra, its a public building. How was i supposed to know you even wanted the door shut? Don't people need to get in? Was it really worth it to write that review? Keep your dollar-eighty cent tip next time
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October 2020 by Jacqueline l Scott
Best insurance ever
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September 2020 by Dawn B
Very helpful and friendly. Have been coming here for years and never had an issue.
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August 2020 by Dawn Bracy
Very helpful and friendly. Have been coming here for years and never had an issue.
