Cell Phone Stores in Troy, MO

“Eric Castro is truly the man! Hard-working, kind, patient, and extremely knowledgeable; he is the man to see whether you’re A new Verizon customer or a veteran.”

“The manager, Shelby was SO helpful and knowledgeable. She was friendly and quick and we walked out with a new phone that was fully set up, even with a new case and screen protector. Amazing service!!!”

“They're aren't enough stars to show my appreciation for Scott @ the Troy Boost Mobile store.
For some reason, someone at Boost thought it would be a good idea to move only my wife, out of 4 phones, to the AT&T network that we went to Boost to avoid for network issues. Then, they decided that cancelling my wife's phone was a good idea. When I called to t'shoot, all the rep could do was tell me that *someone* called and said we asked for her line to be removed. I've worked with Scott many times and several times calling 611 the rep tells me "you have to go into a store to do that" only to find out they were lying and that the situation needed to be handled with support.
I conferenced Scott on with the rep, who was nothing less than rude to me, and working on getting me aggravated telling me that in order to get her phone turned back on I would need to pay another month and it will be turned on in 2 mins. My bill isn't due for another 2 weeks. THEY disconnected it. I was furious. Scott jumped on and took the matter in his hands. The rep. respected Scott as Scott explained that this was a Boost issue. Few minutes go by, not getting anywhere, Scott tells me we need to end this call.
Scott followed up with me, made a few phone calls to higher ups and within a few hours her phone was on.
We love Boost Mobile. We live in the woods and it gets great service. I would say the customer service rep could use some schooling.
Thank you Scott for always having your customers best interest at stake.”

“Received excellent customer service that far exceeded my expectations from CJ, and the Asst. Mgr, I believe his name is Devin. They not only helped us to save money with options we didn’t know about, but they were extremely knowledgeable and helpful to our many requests in changing plans, upgrading phones, buying a tablet, and setting up home internet service.”

“About a week ago, I was pleasantly surprised and thankful for one of your employees. It's been my experience they usually aren't very helpful. But you have a young man, I wish I had his name. He was in the front of the store by the self check out. I recognize a lot of your employees, but I can't say Ive seen him before. Anyway he is a good man. I was having some heart problems. Chest pains really bad. I wasn't sure I was going to make it. He came and checked on me. Brought me an electric cart. He restored my faith. I wish Walmart would promote this type of caring ( for lack of a better word). Anyway I wish my head. Would have been able to retain his name. But you can and should commend your crew up front. Sincerely Thank you. James S”