Mobile Phone Accessories in Troy, MO

“Eric Castro is truly the man! Hard-working, kind, patient, and extremely knowledgeable; he is the man to see whether you’re A new Verizon customer or a veteran.”

“The manager, Shelby was SO helpful and knowledgeable. She was friendly and quick and we walked out with a new phone that was fully set up, even with a new case and screen protector. Amazing service!!!”

“They're aren't enough stars to show my appreciation for Scott @ the Troy Boost Mobile store.
For some reason, someone at Boost thought it would be a good idea to move only my wife, out of 4 phones, to the AT&T network that we went to Boost to avoid for network issues. Then, they decided that cancelling my wife's phone was a good idea. When I called to t'shoot, all the rep could do was tell me that *someone* called and said we asked for her line to be removed. I've worked with Scott many times and several times calling 611 the rep tells me "you have to go into a store to do that" only to find out they were lying and that the situation needed to be handled with support.
I conferenced Scott on with the rep, who was nothing less than rude to me, and working on getting me aggravated telling me that in order to get her phone turned back on I would need to pay another month and it will be turned on in 2 mins. My bill isn't due for another 2 weeks. THEY disconnected it. I was furious. Scott jumped on and took the matter in his hands. The rep. respected Scott as Scott explained that this was a Boost issue. Few minutes go by, not getting anywhere, Scott tells me we need to end this call.
Scott followed up with me, made a few phone calls to higher ups and within a few hours her phone was on.
We love Boost Mobile. We live in the woods and it gets great service. I would say the customer service rep could use some schooling.
Thank you Scott for always having your customers best interest at stake.”