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January 2024 by Marcus Bond
Needed to get an EKG for my son. Called in the morning to check hours and if they would be working that day due to icy conditions. I was told they would be there until 3:30. I arrived at 2:15 and was told they were closing at 2:30 and then they were all gone for the day.
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October 2023 by Rosandra Fierro Zamudio
Receptionist at the Audiology office are so rude and blame patients for their mistakes. Otherwise everything is great, audiology specialist spectacular, and super clean and kid friendly.
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September 2023 by Monica Spaunhorst
Great doctors
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September 2023 by Mae Robards
The Doctors are great, but this is the 2nd time that I get a rude receptionist. Whoever, answered the phone on September 14 roughly 8:30 am. has no business answering phone calls. she is rude, with no hint of empathy on her voice. Its very off putting to have someone with a condescending tone answer the phone and handle your files or even be the middle man between you and your doctor.
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July 2023 by Becky Speckhart
The STL children's specialty clinic does an incredible job creating a bright, cheery, kid friendly environment. From therapy dogs to pet ? right at the entrance, clean well-lit rooms and bathrooms, cafe, automatic train on tracks, big bright art on the walls, tons of windows for natural light, to smiling staff. I'm always so thankful and moved. Excellent. Excellent. ⭐⭐⭐⭐⭐
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July 2023 by Bill Pippine
Be cautious with getting x-rays at this location. Their charges to your insurance company are 4 to 5 times higher for the same item compared to other imaging businesses in the area.
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May 2023 by Ang Robinson
Don’t let these people transition your kids. It is not a doctor’s job to “affirm” your child’s mental illness. They literally just want your money. I’m living proof.
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May 2023 by Heather Hopper
Place is a rip off. Don't take you child here. 6,500.00 for a hearing test. I was referred here by my kids pediatrician.
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February 2023 by Meghan Raab
BJC is absolutely the worst hospital affiliate in St Louis area. And be weary when it's a location partnered with WASHU, you get 2 bills for BOTH affiliations. Sadly, this includes Children's Specialty Center. They even penalize you for paying medical bills EARLY that are on a payment plan and threaten collections if not on a specific date. Even when trying to pay if off faster.The staff we worked with at the specialty center were wonderful, but with the cluster of billing and money hungry of this place, we will not ever use again
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December 2022 by Mary Morrow
I would encourage anyone receiving services through the Washington University Physicians Outpatient Clinic make sure their benefits are clearly explained before any procedures are done. We received a bill in the mail for $945 for an echocardiogram that took an ultrasound tech less than 10 minutes to complete. The front desk took a $75 co-pay from us at the time of the appointment so we assumed that was all we owed. When I called the Billing Department I was essentially told it was not their responsibility to relay costs of services to their patients. This is poor practice and a clear indication of what these large medical offices truly value ($$). It was never indicated to us that the test would not be covered by insurance nor that it would be this costly. Judging by the reviews on this page, it seems others have had similar issues. We will ask our pediatrician to refer us elsewhere for future testing.
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November 2022 by Navneet
Nice doctors and staff and our experience was good during our visit. But when it comes to billing, I felt it is not transparent and their prices are not justifiable. I received a first bill of $220 which I thought is ok considering a specialist visit and some xrays. But they again sent me another bill from BJC costing $768 just for the xrays. After 1 more month I got another bill of $116 just to analyze the xrays. Wouldn't the specialist who had checked my kid analyzed the xrays and already billed us in the first place?Why there was a need for someone else to check it again and bill us? Tomorrow a 3rd person will randomly check our xray report and send us one more bill of their choice? I believe this is not a fair process. I am afraid there will be another bill of some other random charges tomorrow!! Total $1105 after insurance discounts just for a 30 mins specialist visit to check the toe/knee which comes out normal without any follow-up sessions or medicines. Please be aware of them and get the charges and understand the insurance and billing well before you go there. Would not recommend to anyone due to their billing process.
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October 2022 by Tina K
My grandson recently had surgery here and I've never been happier with the nurses and doctor. There is no doubt these men and women care about the children they treat.
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September 2022 by Amy “GlitterZ” Powell
Another joke of a hospital. Stopped at the entrance because of masks. Was told that they are still forcing masks. When I asked why I was told it's their policy.Infringing on people's rights isn't Healthcare, its tyranny. No, we didn't comply and happily walked back out.
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September 2022 by Josiah LoRusso
Don't trust their billing or pre-approval process with insurance. Always double check with your insurance regardless of what they tell you because they won't stand behind what they tell you especially misleading statements
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September 2022 by Ries Hoover
My son had blood work done today and the the lady took so long to find his vain. I felt like she was under experienced.
