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January 2024 by Michelle L.
First time in this store even though it opened 18 months ago! How can that be? Anyway I am an REI member and have been for many years. Today I was here for one specific item, the YETI Rambler Tumbler Straw Lid - Medium. I could buy this a lot of places but I chose REI because I am a member and because I was going to the Whole Foods next door. I did a circle around the store just to see it and then found what I needed and got in line. The cashier was super friendly and got me to donate to whatever and gave me a sticker. Of course I'll be back!
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December 2023 by Jake L.
Great day to shop around for camping and hiking gear. We had wonderful customer service from the time we walked in the store, until we left with our goodies
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December 2023 by Allan Cordes
Ladies that helped me in the bike section were outstanding. I was looking for a helmet that was on sale. They went out of their way to help.
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December 2023 by Michaela E.
I went to REI today to get a Christmas gift for my husband! The employees are SO nice and super helpful. I went in the middle of the day so there were not a lot of people in there, but I am sure the evenings are probably more busy. I feel like the employees are very knowledgeable and are eager to help the customers!
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November 2023 by Ryan M
I hate to see people taken advantage of…. The majority of REI products are rebranded. Do your research. Most items can be purchased for less than 1/2 of this price. REI relies on lazy & gullible customers to make their money. Remove the vale. We're in the internet age. Customers should wise up.
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September 2023 by Nicole Goswami
My young son son and I went in to REI to purchase a bike for him - first bike! Jeff provided us with great customer service and advice on purchasing the bike. We took a lot of time and he was so patient with us and especially with my son. Thank you so much for your great customer service!
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July 2023 by E C
Top of the line store for the outdoor enthusiast. Their clothing line is also top quality. Very pleased with the staff and the store.Bring your own recyclable bag to take home your purchases.
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July 2023 by Caleb Henderson
We scheduled a roof rack installation with the bike shop at this location. Susie already had everything built and ready to go. The installation took no time at all and Ross was extremely helpful loading our kayak onto the new rack.I’m not sure if he still works there, but Tyler the cashier is always a riot too. Hands down best REI we‘ve been to.
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July 2023 by Cody
I enjoy having an REI closer to me than previously before. Most of the staff that I met was great although I was irritated by witnessing a staff member offering incorrect and dangerous climbing advice to a stranger.That’s a one off situation though and I realize that with the employee shortage it’s probably hard for REI to get truly seasonedstaff.
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June 2023 by Cody W
I enjoy having an REI closer to me than previously before. Most of the staff that I met was great although I was irritated by witnessing a staff member offering incorrect and dangerous climbing advice to a stranger.That’s a one off situation though and I realize that with the employee shortage it’s probably hard for REI to get truly seasonedstaff.
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June 2023 by Chirag Patel
Awesome staff and amazing store. Highly recommended!
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May 2023 by Laura Kaempfe
I came here for the first time this past week with my mother. One of the associates, Judy, helped us. She was so so sweet. She really listened to my mother's needs and spent a decent amount of time working with us to find the right product for our needs. It was clear that she loves her job and the people she works for a with. Someone give this lady a raise. <3
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May 2023 by Drew Bonnett
REI is known for their customer service. I was reminded of this on my visit yesterday. There’s no question, they are legit.I want to give Eric a shoutout. He went above and beyond to look up my membership and chatted with my Sister and I about our shared interests in Utah recreation. Thank you Eric!
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February 2023 by Mark Chapman
Ross the store manager, and his entire staff, were extremely helpful in assisting with 4 items that I will be using on an upcoming 500 mile pilgrimage on the Camino de Santiago! They first asked questions about my trip and what my needs were and then offered advice and options for footwear, men's apparel, men's outerwear and a sun hat. I will definitely shop at REI in Town and Country, MO in the future!
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January 2023 by Justin Wooten
The staff are always so friendly and helpful. They have such a great selection of all things out doors. If you can't find what you are looking for, just ask. I bet they'll know.