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November 2023 by Taylor T.
My brother Jacob had an outpatient procedure on January 25, 2023, for a regular ENT check-up. We usually go to Cardinal Glennon for every procedure, but Dr. Brinkmeyer, his ENT specialist, moved to Children's and we moved with her. Jacob is a special needs child with CHARGE syndrome and is non-verbal so his family speaks for him. He was very anxious and nervous about his upcoming procedure and we requested for him to be sedated before giving him an IV because he would have just ripped it out. They would not sedate him before giving him an IV because he was considered too old or too big, but Cardinal Glennon always gave him anesthesia before the IV. Jacob was very scared as these procedures and hospital visits are very traumatic for him and he was showing signs of extreme stress and fear. While one of the nurses was prepping him for surgery, Jacob grabbed her arm to prevent her from treating him as he was very reluctant to cooperate. The nurse was obviously scared of him. The nurses first gave him liquid Ketamine through a syringe, but he spit it out, so they gave him a shot of Ketamine through the arm. We didn't know this at the time, but they overdosed the Ketamine and gave him enough for a full-grown man. He was only 14 years old and weighed 104 pounds at the time. They gave him 10 ML, which put him in a catatonic state and he was unable to move like he was paralyzed. It completely terrified us but they told us it was normal. They did not tell us the amount they gave him, and he's never received Ketamine before, so we assumed this paralyzation was normal. We didn't find this out until today November 9th, 2023 when we visited Cardinal Glennon for the same procedure. His anesthesiologist reviewed his past visit at Children's and saw how horribly he was treated and informed us of what they did. She said when she uses Ketamine, it is used for cardiac patients, and she would only use 2 to 3 ML and it was not right to give Jacob 10 ML. She also informed us that the doctors and nurses at Children's gave him medications because his blood pressure was low, which they also did not tell us. Jacob went home that day feeling very nauseous and was throwing up the rest of the day and all through the night. We even specifically asked them to give him something for nausea because the anesthesia makes him sick, but I guess they did not listen to us.Children's did not inform us of the medications they gave him which is extremely unethical, dishonorable, unprofessional, and sinful. Ketamine can be lethal if given too much and your doctors and nurses could have killed him. Your nurses and doctors are untrained in treating special needs children. They were discriminating against Jacob because he was special and believed he was "dangerous" and might hurt them so they drugged him with 10 ML of Ketamine and tried to cover up their mistake because they gave him so much it made his blood pressure go down, so they covered their tracks by secretly giving him medications to lower his blood pressure and not telling us. It wasn't until almost a year later when we went to another hospital that we learned how heinous and disgraceful your doctors treated Jacob. He is now forever traumatized from this experience and his family is incredibly angry and utterly speechless. This treatment cannot go unnoticed or unpunished.
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September 2023 by Kd D.
We liked the doctor we saw (she was nice), but I experienced BJC and Children's to have some issues with transparent costs/billing. They are a business and clearly operate like one. We went for a child's arm and got an X-ray on site as they gave us no other options (note this was not acute or a major issue for the child, so they could have let us go outside for the X-ray). They took an X-ray of one part of the arm/hand area and then the doctor, last minute, sent the child back in for another section - never asking us or telling us a cost (at least what they bill insurance). I thought it would maybe be a few hundred out of pocket at most due to other experiences with imaging. In this case, BJC, Wash U and Children's Hospital billed insurance over 1,000 for one small part of the arm and over $500 for another, so over $1500 total. My first question was, why is there a $500 difference between two areas of an arm? After the co-pay for the visit, other charges for "pro fees" for the X-ray techs, we were in well over $1,000 out of pocket (had they billed a normal rate for X-rays, this would have been far less). If they were transparent, they would list their price sheets for all tests, pro fees, etc. Each insurance company has their own agreed to discounts, group rates, coverage, etc. but had I known they billed this much, I could have made a more informed healthcare consumer decision and gone elsewhere for the X-ray. Watch out for their MRIs too... in-network, it would have cost us $4,000 for a simple arm MRI on site. They knew the cost and never told us - we simply got lucky that the appointment had to be cancelled due to our schedule, and in the end, it wasn't necessary either. I see there are other reviews here with the same complaint about very high costs compared to other centers. BJC is a corporation and they run as such. From my vantage point, they do not apply fair consumer business standards in pricing and billing. This impacts trust overall in the brand.
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December 2022 by greg short
Got in quickly after arriving. All the nurses and Dr was great ! We new my granddaughter was in good hands by there actions.
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December 2022 by Jessica Cook
I take my nephew to therapy when I'm in town visiting and the staff and facility are great!
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December 2022 by Maryna Bukhriakova
Good physiotherapy
