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August 2024 by Its Day
Used to always do good work, now its more like a casino where you can gamble with your car. I've been going here for years and every time its either they have went above and beyond or did so poor of work that you feel scammed, no in-between. It seems like they want to do the easy stuff and ignore the hard problems, which is pretty bad; Don't bother telling them what you want done, cause they wont do it anyways or will get cheaper alternative parts when they do. So if you got a functioning brain or a pair of hands you'd be better off taking your car somewhere else or doing it yourself.
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August 2024 by Ben Kov
Get ready for major disappointment.
broke down on interstate. alternator locked up sunday. called Monday morning
t see if they can replace it . I got the part.
the say said . booked for 3 weeks.
its a 2 hour job. i guess they dont need business. I went to Hardy's very friendly and fixed same morning.
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July 2024 by Diana Lopez
Gerry The mechanic is awesome however, for the one star is because the receptionist that answers the phone is ridiculously rude. Can’t seem to be bothered by anybody. She’s extremely hateful is very unprofessional To have an attitude every time you ask her a question. As soon as they get rid of the reception, I’ll be back to get my vehicle fixed until then. I will never come back to this mechanic shop ever again.
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June 2024 by Grace Langford
I had severe damage to my car after a hailstorm. I took it to another place local in Wentzville and when they worked with my insurance they deemed it a total loss. My new insurance contact (was also in the process of switching insurance companies) suggested I reach out to Dennis at Gerry Counts. Dennis went out of his way to meet us closer to my house AND ultimately was able to fix my car without it being deemed a total loss. They did an excellent job repairing it and I could not be more impressed with how they went above and beyond to help us out. Thank you!
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May 2024 by Pat Archambo
Got me in out fast. Very knowledgeable
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May 2024 by Valerie Sitton
Just love the environment, people, service, communication!!
After fixing front end! My gas issue!! It's driving like a dream!! THANK YOU!!
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April 2024 by Toney Leonard
They said when my car was going to be done and they promised on it
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November 2023 by Jeritt Richardson
Took my Bronco in to have the flex plate put in and my Bronco would not drive after they took the transmission out and put it back in and then they didn't want to fix there mess up. Took them 4 months to look at it again and they didn't even try to fix it so now I have s junk Bronco setting in my driveway I can't drive.
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November 2023 by Michelle England
I was on a road trip headed to Texas, when my car started making noises. I pulled over and looked under my car and saw my plastics hanging down,so the noise i heard was them flapping in the wind on the highway. I was nervous that they would blow off and catch on something or damage something under my car. I called Gerry's and they said to bring it in and they would try to look at it within 30 minutes of arriving. As soon as I got there, they pulled my car in to look at it. The people that did my oil change (*cough *cough CarRx), didn't clip my plastics back in. Gerry's put clips on it and secured the plastics and sent me on my way with no charge. They even pet my dogs and acknowledged them, which always makes me happy. If you're in the area, go see them. They are friendly and I had nothing but good vibes from them. They all just seemed like really good people and very professional.
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October 2023 by Jeanette Rabjohns
Had our windshield replaced. They did a great job. Appointment setup and pickup were seamless. They dealt with insurance. Very pleased with the service.
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October 2023 by Jason Poston
Had severe hail damage and this shop had it wrapped up in 2 weeks!
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September 2023 by Belinda Corbitt
Jerry Counts got me taken care of really fast. Had a funeral to plan and nursing home to clean out for the deceased and my gas line got damaged and was leaking gasoline. They put me in front of the line and saved the day for me and the family.
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September 2023 by Teresa Goodman
Excellent!! Thank you!
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August 2023 by Brian Higgins
I have had work done on a couple of vehicles here. Dwane (Duane, not sure of his spelling) knows his stuff. Friendly staff and the place is always busy, which is a good sign.
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June 2023 by Shonda Courtney
My first experience with Dwayne and the shop. I was very impressed with the quality of work,the speed and the friendly staff. Can't see anything on my car now from the accident. Thank you all so much for the great job.
