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May 2024 by Anyomo
Great service !. Very, very flexible. Adapts to changes within a reasonable timeframe. Courteous staff through out the process. I would highly recommend U-PACK.
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December 2023 by Caitlen Comis
Ordering the moving container and delivery were seamless, however three out of five pieces of furniture I moved came back broken.
One dresser was completely snapped in half, the bottom half of my bookshelf was torn apart and there is a whole busted in the wooden top of my second dresser.
I wrapped everything with blankets, towels and plastic wrap, put all the heaviest stuff on the bottom and strapped things into place to ensure the Jocelyn during the move wouldn't cause any damage. Mind you, the white dress is a light weight composite board, but was still sturdy enough to not be easily demolished the way that it was.
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August 2023 by Ashley Neyer
The easiest moving experience we've ever had. They truly are customer centered and worked with our needs throughout the process. From everyone in customer service to the distribution centers and the drivers, couldn't have asked for a more pleasant experience! The dashbaord they have set up is easy to use and thorough. If we ever move long distance again, we will certainly use them again! My only headache- the bulkhead and ramp are a beast- be prepared and make sure you have muscle on hand and read the instructions carefully beforehand.
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April 2023 by Shannon miller
Refused to deliver when agreed and we lost $1,000 to the company that was hired to unload when UPack had agreed to deliver but did not deliverIt is now two hours after the time we were promised for the second trailer that they failed to deliver the first time. Our unloading company has been here sitting and just charging us by the hour.
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April 2023 by Shannon Miller
Do NOT USE THIS COMPANY!!!
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April 2023 by J J Ferguson
One of the best moving experiences we have ever had. From start to finish the systems and most important were the employees we worked with from the office and dispatchers were great. The truck drivers were the most accommodating and service oriented you will ever meet. This company walks the talk and cares about its clients as if they were family. Never doubt that this company will relocate your home or business with the best out come available.
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February 2023 by Myra Z.
U-Pack / ABF from Chandler, Arizona to Springfield, Missouri, is the over and above moving company EVER!! My belongings arrived perfectly safe... I was kept informed all the way through the move and the Delivery was a Day early and so was my delivery time early. All of the team from Arizona to Springfield, Missouri should be commended on their high excellence in the coordination in transportation across the USA, and the ABF drivers too. Brad, Matt, Melissa, Warren and all of the rest of the team who help bring it all together, 110+ Rating!!! Sincere Gratitude, and Thankfulness for such a Smooth Move Experience!!! And you saved me over $1000.00 dollars!!!
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November 2022 by Cheryl M.
Very efficient, pleasant to work with, straight forward with pricing. I ended up needing 2, but the delivery guy had an extra one with him. Let me use straps to secure. Mine ended up being in the cubes for 4 months and traveled several thousand miles without any breakage, and very little movement of my boxes.
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September 2022 by Leslie F.
This has been so easy. We moved from WA to MO with no problems at all. We were looking for a company that didn't require us to do the driving and not insanely expensive. Plus we had heard horror stories about companies holding your stuff for ransom basically unless you paid an additional amount then quoted. We didn't have to worry about that here. We had a trailer delivery and purchased the room inside that we would need to move a 3 bedroom home. We loaded it over 3 days, drove 4 days to our new state and called for the trailer to be delivered. We got 3 days to unpack which was great as we didn't have to rush to unpack in a day. Called them to pick it up and it was all done. I can't say enough good things about our experience. Call them if you are moving, trust me you won't regret it.
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April 2022 by Megan Webb
Great company to work with! They contacted us for container delivery on both ends of our trip and were consistently professional and courteous.
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November 2021 by Elizabeth Patrick
Upack was a great company to work with. I was able to call and get all my questions answered. I reserved a whole trailer and it was delivered in their window. We loaded it all and called to let them know to pick it up. We were not there for pickup but my neighbor said it went smooth. The tracking was a nice check up. They called when my trailer was ready and delivered it in the time frame. What part of the trailer I didn't use, they didn't charge me for which was awesome. The trailer was clean and they kept all their promises. I would recommend upack to anyone moving!
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September 2021 by Heidi D.
After hearing about and reading horror moving experiences- I was nervous as I searched for a long distance mover. But from start to finish was happy with U Pack. They were responsive throughout the process and my truck showed up on time with a friendly, helpful driver.
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July 2021 by Jen W
Completely hassle free and wonderfully fast. I love that the containers are metal. All of my items arrived without any damage and customer service was great with any questions I had. Will use again!Service: Interstate moving
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July 2021 by Matt Bruns
Everybody was super polite and professional all the way from my initial phone contact, to my final phone contact, and the three truck drivers that I worked with. Great company,.great program.Service: Interstate moving
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May 2021 by Katie V.
The driver showed up and was amazing I mean hands down amazing!! He was patient and helped me deal with Hoa and waited for it to all be ok with complete kindness I can't say enough about the company in general every time I called they helped with what I needed no hidden anything! It was a rough move and this company made things as easy as they were going to get! Thank you so much