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April 2024 by Tessa Davis
VERY rude staff.
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March 2024 by Ann B.
This location was no help in refilling a prescription. The day before running out, they tell me they are out of stock. Their only solution was for ME to call around to try and find another pharmacy that could fill my prescription. It took me 3 phone calls to do so. Thanks for your subpar customer service Walgreens.
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January 2024 by JB
It is so hard to get a prescription filled at this pharmacy. Every time I submit a prescription on the app, it says, “Action Needed” and I have to call the Pharmacy to fix it and push the prescription through. Then my prescriptions are never ready when the app says that they will be ready. I always have to call and ask for them to be filled or they just sit in the app saying “Processing” for days. I understand that they are busy this time of year, but people can’t go without certain medications. They could stand to hire more staff. The 24 hour Pharmacy at Hwy K & N has much quicker and smoother service. It is also frustrating that a good portion of their medications come from a distribution center now and take multiple days to arrive.
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January 2024 by Stephen R.
I stood in line to pick up a prescription for my wife and was told that the pharmacist had to bag the prescription and it would be ready in two or three minutes. Fine, and I sat down to wait immediately across from the counter. Forty minutes later, one of the people behind the counter, a nice young African American lady, noticed me and asked if she could help me. She retrieved my wife's prescription, and who knows how long it had been sitting back there, but I was finally able to pay for the prescription. My wife had suggested I transfer my prescription to this Walgreens, and I can tell you there isn't a chance of that happening.
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November 2023 by Laura Matheny
I have been a loyal customer for decades. However, given the horrible experiences I have had the last few months, I am seriously considering giving up on Walgreens and finding a new pharmacy. They are repeatedly losing my filled prescriptions and have either required me to wait until they filled again, or a controlled substance most recently that they refused to fill again despite them having lost it. I had to circle back around to the drive thru repeatedly for almost an hour and a half to pick up 2 prescriptions today. If you want to get your prescriptions timely, don't go here.
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October 2023 by Nazarii Kushniruk
the worst employees ever, do not give information about anything.
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October 2023 by Hal Hupert
I made an appointment for me and my wife to get vaccinated with the latest booster. Arrived early for 10:30 Appt. Did not get checked in until 11:00. Said it would be $185.00 not free. Still waiting for shot 30 minutes later, this place is a joke. Will never return.
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October 2023 by Bre
Pharmacy is INCREDIBLY slow. There is always a huge line and they often make mistakes on insurance and prescriptions. Also, your prescriptions are never ready or available on time. Had to go multiple days without my heart meds, which are kind of important to have. Could definitely use more competent Pharmacy Techs. And if you need to call the pharmacy to ask a question or for any reason, expect to be put on hold for at least 15 minutes. Also, be aware that they get their prescriptions from a distribution center, so your medication may be out of stock and take extra days (or over a week) to be refilled at this location. If you need your meds quicker than that, use a different location to be safe. Overall, this location is understocked, understaffed, and the pharmacy is a disaster.
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September 2023 by Ty
I was just trying to reload cash on to my debit card and the lady put in the wrong number, I requested 135.05 she put 138, so I would've had to pay 141 and some change, I will not be back to this location, I've never had this much trouble at any other Walgreens
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September 2023 by Mike M.
The pharmacy at the Walgreens at 94 and Muegge rd are nuts The pharmacist,Irene, changed my prescription. Not only would she change my doctors prescription, but when Irene disagreed with my doctor, she would deny my medication completely!! She even stated "I have the right to override the doctor" I am also reporting her to the state licensing board I ow get my prescriptions at CVS They are excellent and they don't question my doctor
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August 2023 by Anneliese Wood
Been going to this pharmacy for a few years now and I think it’s finally time to switch. Every time I pick up my prescription I have the pleasure of dealing with Cassandra who is less than thrilled to be working. Today after I waited 25 minutes in the drive thru i finally made it to the window where Cassandra was taking her time wiping down her headset (mind you the line is still 6 cars deep behind me). When she was finally ready to help me she just blankly stared at me, no “hello”, no “how can I help you”. I give her my info and she walks off silent and disappears for 10 mins. When she returns she states she couldn’t find the prescription, no biggie. She rings me up and the total was more than usual and I kindly ask “are you sure that for the right prescription?” Where she not so kindly responds “you gave me the address and phone number correct?”. Ok then. I then ask if I can pay with my express pay like I have for the past 2 years, response..”nope, no card on file”. I state that that is odd and I asked how could the card have been deleted and of course she has no idea and she blankly stares at me.Moral of the story is customer service is terrible here, lines are slow, prescriptions get delayed constantly and I’m pretty sure Cassandra hates her job. Take your business elsewhere and save yourself the headache.
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July 2023 by D Santos Herrera
I came in after being at the ER and a gentleman by the name of Mark went out of his way to assist me.. even though he was busy.. so the service was Excellent!
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May 2023 by Mary Renaud
Ordered online, but they didnt fill the order.
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April 2023 by Google user
Zero CS skills at pharmacy pickup window! On three separate occasions, during second shift RX pickup, I pulled up in front of window and was ignored while Tech sat in front of PC screen for several minutes. No acknowledgement, or I'll be right with you, no smile. The Tech clearly, has no business dealing with customers.
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April 2023 by Polecat
Zero CS skills at pharmacy pickup window! On three separate occasions, during second shift RX pickup, I pulled up in front of window and was ignored while Tech sat in front of PC screen for severalminutes. No acknowledgement, or I'll be right with you, no smile.The Tech clearly, has no business dealing with customers.
