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November 2023 by Erin Northcutt
I could not have asked for better help and would give more than 5 stars if I could!Shearon Koby is a wonderful personal banker - helped me get all my accounts in order and helped me change my accounts to make more money for me. It was a lovely experience!I appreciated her thoughtfulness when dealing with my husband who has early onset dementia as well. Job well done!
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August 2023 by bam bam bam bam
Us bank is the worst bank of all the choices you'll never get paid early nor will your money be on time on payday either . Everyone else will get their paychecks at 1201am you won't see it until the next morning. Don't choose us bank .
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February 2023 by Felicia Merkel
Pulled up to one of the drive up lanes and no one came to the window. So I decided to drive around and pull in the commercial lane thinking they may see me then. The older black lady asked what I needed and I said I needed a withdraw. She was rude and told me she couldn't help me until I moved to one of the regular lanes. I explained I was already over there and she insisted I moved. There was literally no one else in the drive through so there is no reason she couldn't help me.
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January 2023 by Joe Blyth
Even though they could not help me with everything I needed. No fault of theirs I received excellent service. Give your tellers a raise because you don’t get that treatment at your competition.
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November 2022 by Johnny Bravo
I have been on the phone over the past several days with customer service, mainly with the 24hr "after hours" line. Kept getting transferred to the branch location that was closed. Over and over and over... looking for a different bank now. It has been an okay bank but this has been ridiculous and my problem is still not resolved
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June 2022 by Martin Walker
Very empty branch. Large drive thru and a long walk to enter the branch
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April 2022 by Brad Haight
Extremely rude. When I requested a manager apparently they don’t have one! You can Guarantee I will be removing my money from this Bank and going elsewhere! I wouldn’t recommend this bank to my worst enemy!
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January 2022 by Dina Presseau
One if the ATMs would not take a cash deposits
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January 2022 by Lamar Turner
My wife and I were suppose to get new cards in the mail never got them we are on our third time of them sending out cards been waiting for months.Then on top of that I can't even cash my check with them even though I've done it before with this branch. Horrible service.
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June 2021 by Andrew
Horrible costumer service, I set up a phone appointment and never received a call from them called up there to see what went wrong and the had no clue what happened, they called me back later that day to get more information on why I set up the appointment told them it was for a car loan and they told they would call me with in the week to give me information on what I would be pre approved for and I never got that call it's been 3 days there really need to figure out what is going on up there
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November 2020 by Inside Magic
Patty and Anthony are an amazing team! Definitely worth the wait if you have any needs!
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March 2020 by Lenore Jennings
Slowest branch ever. I cringe at having to walk inside because I know it's going to be a slow process with or without a full lobby. They do have fairly reasonable representatives thought.
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November 2019 by S Burnett
I've been to this location a few times and they never have enough bankers in duty to handle the flow of traffic.
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September 2019 by Chelsey Manatee
I have a personal account and they couldn't give me change even when they had done it previously the young guy was not very nice and said I had to have a business account but I've been to other locations and to this location but this time they wouldn't so it. I really hate banking with them time to move on.
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March 2019 by Kelsey Heimburger
By far the worst branch to go to. Their so slow whether you go inside or go through drive through. I went to the drive through sat there for 5 minutes while a lady just kept staring at me. I hit call she never responded just stood there talking to her co-worker. Then she finally came over and said Hi, I said Hi I just want to deposit but the depositor drop is closed she rolled her eyes opened it and walked away. So I drove off what a waste of time. I went to us bank in schnucks took me literally 1 minute. Us bank is the worst!!!!!
