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May 2023 by Vince M.
Barry did an excellent job handling A new car that I recently purchased which was very difficult to get because of demand. He was very transparent and patient with my eagerness. Great personality as well and delivered !!
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March 2023 by Steve H.
Always good service and knowledgeable sales staff, a good place to do business with.Always good service and knowledgeable sales staff, a good place to do business with.
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February 2023 by Zac M.
Let me start this off by saying this was easily one of the best dealership experiences I've had. The salesmen Tim was very knowledgeable , & he answered all my questions. He got me a great deal , so we went ahead and got a new car. Overall great experience, we will be back to see Tim for my next car!
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February 2023 by Brett D.
Dakota is a great guy really great person to buy a car from doesn't ever make you feel like he's trying to over charge you highly recommend guy
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February 2023 by Madison C.
Not sure if I would go back to talk with another sales rep. However I do know, if I do, I will stay far away from Barry. I've never met a more unprofessional, cocky, egotistical, creep of a sales rep. He mentioned multiple times to me and my bf how he found me attractive. It got to a point I was visibly uncomfortable. During the discussion on financing he calculated wrong by a few thousands, luckily the mistake was caught right away. Last but not least in order to hear back we had to call, which a co worker of his had to answer his phone to tell us he'd find him. He then text us what we were approved for which was an stupid high number. Jokingly respond with a who has that kinda money, and he responds "me." If that's the way he does business I can see his career ending sooner rather than later. Hopefully they have there standards in salesmen set a little higher because Barry has the bar on the ground.
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November 2022 by Kyle S.
I went in with a car to trade in and ended up waiting with Tiny Tim. Nice person and helped me how I needed. While waiting some other gentlemen working there were boisterous in their insults for "someone trying to trade in a Tesla". Me. They were quite literally talking s*** about me as I went to trade a car in and attempt to get one of theirs. I've never heard of a sales team so immature and unprofessional. How someone, very likely a manger as well with how confident and loud he spoke, could sit there and knowingly talk down on someone who's clearly in their facility is beyond me. What an embarrassment to this dealership. It seems like they have a culture where it's completely acceptable to talk down on people and make fun of the very people who give them their business. Why? Why would someone be so openly cruel towards a customer just for driving a different brand of car?
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November 2022 by Jill H.
Got a 2021 Ford f150 from them this weekend. Easy and awesome experience. Beautiful truck for a good price!
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November 2022 by Joe W.
I went in for 3 things 2 of which I figured would be covered by my warranty and left getting none of it done. The main reason I went in was for a tune which they only told me they wouldn't do after the $100 service charge. The speedometer also was off but they said they wouldn't fix it unless it was over 5% off which 4mph at 50mph is over 5%. Overall I felt scammed since everything I asked for had a reason they couldn't do it after I already paid
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July 2022 by Camila M.
Great customer service... superb vehicles... clean business. Clean drive and the car looks better than ever.
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June 2022 by Jojo E.
We have had no dealing with the service department, which appears to be the major complaints on Yelp, but we did buy a used car for our daughter last Saturday from salesman Neil Smith and he was very helpful and kind. He showed us a couple cars in our stated price range and one a bit higher. We ended up buying the one a bit higher. Much safer vehicle and less milage. It was in great shape, and he told us later that he wasn't going to push it (because it was more than we wanted to spend) but he was glad we decided to go that route. And so are we. Neil was great and when we went to talk to Brett Bales, Finance Manager, to write the check, he was great as well. Nothing but good things to say about our experience.
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June 2022 by Stacy W.
I purchased a car from Pappas Toyota last week. It was a pre-owned Toyota Camry. I worked with an excellent salesman, but my overall experience is one that deserves less than one star. I typically finance my vehicles through my own lender and have never had a problem purchasing a car that way. In fact, it is very easy and convenient for me, the car buyer. However, I was informed that due to the shortage of used cars Pappas would not sell me a car if it was not financed through them. I thought it odd, but they got me a little lower interest rate than my lender so I continued with the purchase. I was pre-approved after a quick online application and told I would need to come in to sign paperwork (it would take one hour). Mike Weaver took me through the paperwork. Everything was going fine until he got to the extended warranty, key replacement insurance, gap insurance, and extra window protection (Crystal Fusion Window Protection) sales pitch. I declined all of the extras. Then the bullying began. I might mention I am a woman and I was by myself. He said, "Oh, you are a gambler are you." "So, you really don't want any additional coverage." "You need to be realistic, this car is likely going to have some sort of problem." "OK, well if the car breaks down don't come crying to me." "Why do you think we have over 125 technicians on staff, because cars break down." "There are cameras in the windows of this car and if one of them breaks it is going to cost you a lot of money." He shook his head in disgust at me and then made sure he pointed out with a nasty tone that the ONLY thing I was getting was the "free" warranty. After I refused a second time, he offered to make the warranty "cheaper". I still refused. He slammed around papers, sighed and acted like I committed a federal offense. I appreciate someone who gives me information and allows me to may an informed decision. He was being a bully. I left the dealership feeling like I had been in the principal's office. I should have walked out instead of staying and putting up with the verbal insults. It won't happen again.
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May 2022 by Vicky T.
I dropped my car in at 2 pm, the service advisor Drew told me have to wait for two hours, by 3:30 he came out and said sorry to me for waiting and promised my car will be ready at 4 pm . Mostly people don't care for your waiting. But Drew was explained to me about what my car needs to be done. I am appreciate about his caring for the Customers. Great jobs.
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May 2022 by Chis S.
I've been getting my Toyota's serviced at Pappas since 1999. I've always been impressed with them. Recently I had an issue with my vehicle and my vehicle was out of warranty for a couple of months but Pappas took care of it anyway. Perfect example of a dealership being loyal to their customers.
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March 2022 by Deirdre Diani
My family has purchased 3 cars from Pappas over the past 15 yrs. The excellent service department keeps us coming back.
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March 2022 by Elliot Goldfarb
We have bought 2 cars there since 2012 and always get our Prius's serviced at Pappas. Our adult son has a Pappas Toyota and loves his car and the service too. We find them very trustworthy and only recommend work that needs to be done. Their pricing is competitive. Elliot G. O'fallon, Mo.
