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August 2024 by Max Montgomery
I can't say enough good things about my experience here. I just picked up my Jeep after extensive work and it's practically like new! Schaefer Auto Body is the best in town. They texted me a couple times a week with updates and called to always keep me informed of the progress. And when you pick up your vehicle, it's like it's brand new. My contact there is Michael and he's the best there is. Thank you Schaefer for the amazing work and customer service!
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July 2024 by Kara SWM
Rude. Worst customer service I have ever experienced. Do NOT work with Michael. He is combative. Find another body shop to use.
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July 2024 by Joshua Poletti
I was not a priority. The person who was supposed to help me walked by me several times without even an introduction or even saying he had to finish something up before he could get to me. I waited for 30 minutes before I left. I also had to wait 10 days to even get an appointment.
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June 2024 by Corie Wyhs
Had my car towed here and they are telling me it will be a WEEK before they can even LOOK at my car. It might be totaled so didn’t think it was hard to figure that out real quick but apparently it will take a WEEK…. And the lady on the phone had an attitude with me because I am unfamiliar with what happens in this situation and she was definitely not helpful and seemed annoyed I was even asking questions
Having my car towed to another auto body shop that will assess the damages IMMEDIATELY.
Highly DO NOT RECOMMEND
Edit to add:
I never needed to tow the car away from the facility because my insurance was able to look at pictures and see My car is totaled and these people want to give me the run around about how they THINK its not even though my insurance already confirmed it is.
I still HIGHLY DO NOT RECOMMEND this place…
Also they charge 100$ per day for STORAGE
If you are in an accident and have no idea of an auto body shop to tow your car to PLEASE PLEASEEEEE do not have it towed here….
Go any where else
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May 2024 by David Williams
My #1 choice for my auto body repair needs. Elliott is superior with his knowledge and service.
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April 2024 by Britt DeZeeuw
It has been over a month from when I brought my car in for an estimate assessment and I still have not received the estimate. After weeks of avoiding phone calls from my insurance company to send the estimate, I contacted the estimator. He lied and said they were waiting for the assignment from my insurance company (the receptionist had my assignment on her computer when I checked in for the estimate appt). And then he used the excuse for the delay was that dog passed away. He said he would send the estimate by the end of the day. That was over 2 weeks. I had to reschedule my first repair appointment because of this and now my second appointment has passed and still no estimate.
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April 2024 by Rocky Wright
Micheal Wehmer made dealing with the insurance and shop easy. Helpful, knowledgeable, friendly. Work was completed as estimated with little hassle, and it looks great! Thanks, Micheal and thanks to the techs for a job well done!
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April 2024 by Vince
Horrible service!!!
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April 2024 by Steve Chodes
My grandson's car was dropped off at Schaefer, St. Peters, on January 5. We were told that it would take up to 2 weeks before they'd be able to work on it. My grandson was without a car so we waited a week before he got a rental car. Insurance would pay for the rental for only 30 days. There was very little communication with us to keep us informed. I tried calling a few times and did not receive call backs. Eventually the 30 day car rental expired and we had to return it, leaving my grandson without a car again. We finally picked up the car on March 15, almost two and a half months after dropping it off.
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March 2024 by Katie Crowder
Very impressed with this shop!! Our mini van was hit by someone on the front driver side and after getting it back from this location, its possible it looks even better than it did before! You can't even tell anything happened, it really looks great! We worked with Tony and he was so helpful and truly did such a phenomenal job keeping us updated on the progress of our vehicle throughout the entire repair process. And the people at the front desk were so accommodating and friendly too! Highly recommend this Schaefer location!!
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March 2024 by Jacob Braddock
Great experience dealing with them getting an estimate, they got me in fast and Hunter talked me through the whole process and was very helpful.
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March 2024 by Emma Seiler
Very satisfied! Hunter was so great with updates throughout the process. He is knowledgeable and kept me informed throughout the nearly 2-month long process! He made a difficult time more bearable knowing I had an employee I could trust who provided regular updates as needed. When I picked up my car, he was very thorough and made sure that I was pleased with the end product. Hunter is awesome!
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February 2024 by Daniel Duncan
Awful service my car was not even completely fixed when returned to me and they are unwilling to help
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January 2024 by Lady Kenny
They were absolutely wonderful! Great customer and car service.Micheal and Holly ROCK!!
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December 2023 by Anviksha Busa
The BEST staff and service I have interacted with in a very long time. I was recently in a collision and went to Schaefer with lots of questions and looking for both advice and help.Holly and Michael are so incredible! They made really great recommendations and answered all my questions patiently. I’d say they truly went out of their way to help me with my car, in record time too.Michael had extremely helpful advice for me, which I really needed.What I appreciated most about my experience here is- in addition to their technical efficiency and knowledge, their kindness, and intent and approach to help me out. Especially Holly! I absolutely love her!! And I’m sure you will too.Coming out of the collision feeling extremely unsettled, wary and not knowing what to do next, the Schaefer team did a superlative job of attending to my needs and making sure I get all the help I can.This place is THE BEST. I highly recommend it and insist you go here! :)
