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May 2024 by Abby Zeller
Primrose is an amazing daycare that treats all children with respect and kindness! Both of my kids have been there since they were babies and I wouldn’t have it any other way!
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May 2024 by Emily Zickel
We love Primrose! My kids started just before they turned three and it has been fantastic. The communication is very good. My kids eat better/healthier at school than at home for the kitchen makes everything fresh. They work hard to include all cultures and holidays. And as someone who has a lot of anxiety around storms and tornadoes their FEMA grade storm shelter means I know they are in the safest place and well taken care of.The front staff is beyond fantastic with names and faces. We had a family emergency and a family friend had to pick up as the other contacts we had were out of town. And though she had been there a few times and they still asked for her ID to verify what I told them they immediately recognized her.The peace of mind knowing my kids are in a place that is safe, clean, with staff that loves and cares for them is priceless.
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April 2024 by Jennifer Tabor-Conley
I recently enrolled my child at Primrose, hoping for a nurturing and patient environment for them to thrive in. Unfortunately, my experience with the staff's lack of patience has left me deeply disappointed.During my visits to the daycare, I observed instances where the caregivers seemed overwhelmed and impatient with the children. I witnessed rushed interactions, and a general lack of understanding and empathy towards the kids in their care. As a parent, it was disheartening to see my child not receiving the patience and gentle guidance they deserve.Effective childcare requires a high level of patience, empathy, and understanding, qualities that I found lacking at Primrose. It is crucial for caregivers to create a safe and supportive environment where children can learn and grow at their own pace.I hope that management takes this feedback seriously and considers providing additional training and support to their staff members to ensure that every child receives the care and attention they need and deserve.Overall, I regret that my experience withThis particular Primrose did not meet my expectations, and I would hesitate to recommend it to other parents seeking a nurturing and patient childcare environment for their children.We came from a Primrose in Dallas which was as different as night and day. The teachers their appeared to love their jobs and the children. My son was celebrated and grew by leaps and bounds their. Not every Primrose is the same.
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June 2023 by Sajith Kutty
Our daughter loved Primrose and the teachers. Her food habits improved as well. The school has a nice & safe facility and a kid friendly environment.
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May 2023 by Felicia Z.
I do not post this review lightly or with malice but I feel as a parent I should make sure our experience is represented for others seeking to use this school. Our initial experience with the school was very positive. About 6 months after our start we had both teachers change in our classroom. We didn't think much of it as we were sold on the process and learning paths the school offered were the difference.Our newly 3 year old at this point started receive a lot more "feedback" on things going on at school. These were mostly things around not lining up when coming in from playground, not sitting down when told to during story time and having trouble coming in from outside playtime. Our initial thoughts were that this is something they would work on at school and we would reenforce at home....Then we got requests to come in for "parent teacher conferences" this is something we came in during work hours multiple times to do. We took on our part to try to reenforce lessons from home into school while they gave some activities they would do but we were never provided with any comprehensive plan or any real followup on how they were working in school to help "correct" her. All incidents through these months were all non-violent and only about not following exact instructions around when to lay down or go out. She is only 3 years old. After a few weeks they decided to start sending home a journal of every "incident" forcing the teachers to fill out this daily and checking in on us that we were reading it and bringing it home everyday. At this point they were just calling "leadership" every time she did something they did not like or she was not conforming to the current activity. We had been doing our best at home but these things were mostly happening at school. This came to a head a few months later as we did our best to meet these unrealistic expectations from the leadership of the school for a little human who was only 3 and doing her best to understand their very specific requirements. At this point she started becoming scared and sad to go to school and told us she had been hit by another kid. We brought these concerns to the school and were told that the hitting was "being handled". Once we made this compliant within a few weeks we had been told that suddenly her incidents were escalating and she was crying uncontrollably during activities that had been much easier before, nap, switching activities she wanted to continue and such. This was very out of character for us and we again made very strong complaints about how there had been no followup to the earlier incidents and no plan of action in the class or to her individually to help with this. I guess this was our mistake. After that we were told within a week that they intended to send her home for any incident that they considered disruptive, which they did one day later. So I started going to school 3 times a day to help checkin and make sure she understands what was expected for half a week. The first day I did not go in multiple times (after getting a glowing report from her teacher and positive input about her attitude) I was called and told to pick her up because she had another "incident". This was our last day.I am sure their brand of child education works for some but I put this review out to make sure parents who see these warning signs don't wait as long as we did. Don't have to have a child asking if they are "bad" and start apologizing almost constantly to us. She was put in a new school and after a week of the teachers there helping her get over this she was able to start accepting quiet time and safety rules around the playground with no problems.I want to be clear that we did like our new teachers and think they were doing the best they could. This was a complete failure of what they call their "leadership" team who seem to be more concerned with passing blame to us as the child than leading any efforts to find healthy resolutions to a 3 year old.
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December 2021 by Erin Barishman
We have been very happy with the care at Primrose. Staff are excellent and curriculum is engaging and appropriately challenging for our child. Highly recommend.
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December 2021 by Joe Holleran
Great school; they have been amazing for our children over the past 2 years and have helped grow them into caring, creative, inquisitive young kids. They have a great and caring staff and their meal plan is amazing too!
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January 2021 by Erin B.
Our child has attended this school for over a year and our second child will join her this summer. Staff are excellent and the curriculum is engaging and appropriately challenging for my child. Highly recommend.
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December 2020 by Abigail Pagel
I don’t even know where to begin to tell you why I LOVE being a Primrose staff member at the Saint Charles location. This school has given me the opportunity to make a serious difference in the children I teach. The leadership team always makes me feel like I’m an educator and not just some babysitter. They are always providing me with the tools I need to help me succeed at what I love to do. One of my favorite things about working here is that the owner doesn’t just care about depositing money into her bank account every month. She truly genuinely cares about the education and well being of her teachers, parents and children. We are never over ratio, resource room is always stocked, classroom furniture is up to date and our facility is always super clean. I’m especially thankful for the precautions that our owner has been taking during this horrible pandemic. You will never find a better school to work for and that’s no lie. You want to be on this team! You won’t regret it because you’ll also gain some pretty great coworkers.
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December 2020 by Jessica Hall
We sent our son to Primrose for the better part of a year while in town to help care for a family member. We were initially impressed by the quality of the programming and facilities, but what makes this school exceptional is the individualized attention and care we've received from day one. The entire staff is friendly and welcoming, much moreso than most daycares we've experienced. We loved the events they held and the celebration of the diversity of backgrounds of students' families. A really awesome place that we are sad to leave as we return to our home out of state. Highly recommend.
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December 2020 by Missy Lurkins
Primrose has become a second family to me as a worker and hopefully for our students there. The leadership team is a huge bonus as well being very hands-on in the classroom and willing to help with anything that may be needed throughout the day. When my last school closed due to COVID Primrose took me in and give me a new home where I could help teach these wonderful kiddos and know that the work we do as teachers is being appreciated, not only by the parents but also, the students who greet you with a smile every day. This is definitely not a center where people are just there to make a paycheck but a place where people come into work ready to see their class and enjoy spending the day with their students laughing, learning, and playing. Though I may have only started here this July (2020) I have come to love working here and genuinely have never been happier in a workplace thanks to the amazing people surrounding me, you really do get some of the best coworkers out there at this location!
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December 2020 by Abigail Favazza
Working at Primrose has been one of the most humbling experiences! I love being able to make connections with the children and their families. Being able to see the children and their families grow is truly an amazing experience! After working here for almost two years, I feel like Primrose is a large community. I am so grateful and proud to be apart of this family like community!
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December 2020 by Ashley Rogers
I am so proud to be a part of the Primrose school of St.charles family. Every morning I walk in those doors I am greeted with so many smiling faces. As not only a teacher but also a parent at this school I am blown away by the amazing balance learning curriculum they have in place. It is incredible how much my son has learned since joining the school last year. He is always so excited to get to school each morning. Every afternoon when I pick him up he is so eager to share with me all the new things he learned, the classroom jobs he got to help with and the fun activities he did that day. I could not think of a better place for him to be. His teachers send me notes daily and they are always so caring and informative. As a teacher at this school I look forward to coming into work every morning. It is always such a fun, loving and happy environment. The leadership team is always there to provide help and support to the teachers when needed. They go above and beyond to make it a fun place to be each day and to show the teachers how much they appreciate us. The best decision I made for myself and my son was joining the Primrose family.
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December 2019 by Krysta Lemm
Our daughter has been attending Primrose for 6 months and we can't say enough good things! The staff is amazing and it's so clear they care deeply for all the students. They do a fantastic job of communicating with the parents by letting us know how her day was, what milestones they are working towards, and what exciting events are upcoming for the kids to participate in. We moved from another state when our kiddo was 9 months old and daycare was our biggest concern as her last was pronominal as well. Primrose exceed our expectations and we are so glad to have these teachers as part of our "village" to help raise our kids.
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December 2019 by Jeff Cox
I rarely write reviews for the most part goodor bad but in this instance I didn't feel like I had a choice because of our experience. First of all, I think they are nice people as a whole but it became quickly clear that if your child didn't fit into their box there would be issues. Early on our child was recommended a psychologist because of some behavior issues. Being first time parents we were concerned so we decided to go to the doctor THEY suggested. After three visits he sat us down and told us the problem wasn't with our 4 y/o son but rather his school had unrealistic expectations. Keep in mind this is the doctor they suggested. In fact when we tried to schedule another appointment he told us 'I truly don't think it's necessary'. This was after we paid him to have direct contact with the school so he could give them some ideas on how to redirect and improve the negative behavior. He did so, and there were no issues for the whole week that they took his advice. Truth is they are completely understaffed. We paid $1200 for teachers aids to run his class and a certified teacher who floats in and out. If your child requires more of their time eventually they will become an inconvenience to their staffing deficiencies and labeled 'difficult'. Hindsight is 20/20. Looking back we should have never made the move in search of smaller class sizes to make sure he was better prepared for kindergarten. He was at another similarly priced school for 3 years prior and never had anything remotely close happen. It ended up being a huge mistake.I'm sure some will read this and think I'm just being spiteful. I'm angry and disappointed sure, but more importantly, I don't want another parent to have their child come home asking if they're a bad boy when they are just fine.
