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September 2023 by Robert Whitfield
Just leaving now. My family and I went into the store all the workers are behind the counter no hello, welcome or anything. We looked around this small store for at least 20 mins before leaving. The workers wouldn't acknowledge or even look at us, but spoke to and engaged the other customers that just happened to be the same race as them....I can and will spend my money somewhere else where it's appreciated or acknowledged.
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May 2023 by John Miller
excellent pplgreat servicealways helpfull
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April 2023 by Mickie K.
I am not satisfied with this resolution. When the claim was opened, I submitted pictures of my flooring. The customer care specialists stated that in her opinion it was placement and not defective product. I have attached in this email pictures from the website of how the floor is displayed and pictures of what I actually received. At that time, she scheduled for an assessment. I had a supervisor out for an assessment on April 7th. He submitted a report to LL Flooring that the plank placement was not staggered properly and with it being a glue down that it would all need to be pulled up and reinstalled. In addition, I went to the store where purchased and the manager opened a box of material that was on the same LOT as I received. Out of the entire box only 2 planks had excessive WHITE DOT MARKINGS. Also to point out, the stair nose was cut wrong. Instead of replacing it with a new trim piece, a triangle was glued on the end. WHO DOES THAT ON A BRAND NEW INSTALL?? They are requiring me to send back an entire unopened box (that I paid for) for testing before they will address the installation. I asked for a refund of the box being mailed off and they said refunds are not done and the box would be returned to me in several weeks. The biggest kicker to all of this terrible experience, is my name was FORGDED on docu-sign documents. There was to be a CHECK-IN document signed at 100 sq ft on install and at completion. I NEVER SAW OR SIGNED EITHER!!! Money was to be held in escrow for the installer payment until I was satisfied and signed off on the project. However, I did not sign a completion satisfaction document and the installation company was PAID! Now that everyone has their money, no one is taking responsibility for the horrible workmanship and/or the product that was misrepresented.
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December 2022 by Joyce Wagner
They were very easy to work with, answered my questions and the prices were reasonable. Can't wait to see what my floors look like when they are finished.
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November 2022 by Kathy Brown
This is a tough review to write. The product I purchased was great quality and nicely priced. The installers however, another story. They made a horrendous mess out of my house, several holes in the walls, dirtied walls, curtain rods pulled down, and sawdust all over my garage from their equipment that I am still cleaning up months after installation. If they had told me, I could've at least covered everything up with tarps! UGH
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October 2022 by Sheila Lindner
No problems with the store. The people are friendly and helpful. I'm very happy with the product. My score reflects the problems with the unsecured load that caused some damage and created a dangerous situation driving home. I'm waiting to hear if they will repair the damage.
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October 2022 by Annie Schulte
Great, friendly service with absolutely no pushy-ness to buy, but then the prices are amazing! Not sure how you beat that combo- check them out if you’re shopping for flooring!
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July 2022 by Kathy B.
I have had a good experience with LL Flooring in St. Peters. I found them very helpful when selecting a product and ordering it, and the quality was exactly what I expected. The issue I have is with the installers. The end result of the floor is very nice, but they damaged a few items including a wall and didn't address it. I contacted the coordinator for the installers and let them know as well and still not addressed.
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June 2022 by mary Goehler
Found the flooring I liked. Friendly staff. Very helpful answered my questions from the moment I walked in and found it almost 900.00 less than the competition.
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March 2022 by Ida N.
I bought my hardwood and till the delivery no big issue. The guy that installed the flooring that was supposed to be installed in 2 days took 14 days. He did not show up to the appointment and every day a different excuse, very unpolite and very dirty. He wasted a lot of hardwood totaling 4 boxes. On top of that, he did don't give me back my key and I need to call his boss it back, the worse experience ever.
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December 2021 by Patrick Freeman
No complaints helps staff and cheaper prices
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August 2021 by Steve Dickson
Very helpful staff, Zac is the man! In and out and didnt break the bank.
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July 2021 by Kira Collins
I can’t wait to get my flooring done! The guys at LL Flooring in St. Peter’s were so friendly and professional. They helped me get the best flooring for my needs and were helpful in explaining everything for me. I can’t wait to do another flooring project in my house soon!
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July 2021 by Brittney Ballmann
Helpful staff. Got exactly what we were looking for.
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June 2021 by Ymani Wince
Writing this review on behalf of my family's experience. This has not been a good experience at all. To start, the company was supposed to install a herringbone shape floor pattern in our home. Instead, it's just boring boards laid in the floor, and not what we paid for or envisioned. We were charged for herringbone and did not receive it. The workers also laid down the flooring, and ended up removing, which was a complete waste of time. Some of my furniture was also damaged in the process. I would like for the company to make it right, and be compensated for the waste of time and lack of quality in service.
