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September 2023 by Tom E.
I tend to stick to Home Depot for most things, but they don't carry EGO outdoor power tools or Char-Broil grills, so I heard to Lowe's for that. Usually this one. Never had any problems here.
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June 2023 by Tamara Benscoter
I so love the garden center.I find everything I'm looking for and more.
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May 2023 by Charlie C.
I recently purchased a washer from Lowes, and I must say, my experience has been nothing short of a nightmare. Within the first two weeks of using the appliance, it broke down completely, leaving me in a frustrating predicament. Naturally, I reached out to Lowes for assistance, hoping for a resolution to this unfortunate situation. However, what followed was an excruciating series of disappointments and unhelpful encounters that left me thoroughly dissatisfied. From the moment I contacted Lowes, it became apparent that their customer service was severely lacking. Instead of being greeted with empathy and a genuine desire to help, I was met with the frustrating runaround. Every time I called, I was transferred from one representative to another, each passing the buck and shifting responsibility without taking any concrete action. It was a never-ending cycle of frustration and wasted time. To make matters worse, when I finally managed to escalate my concerns to the management team at Lowes, their attitude was shockingly rude and dismissive. Instead of acknowledging their responsibility for selling a faulty product or offering any sort of resolution, they seemed more interested in brushing me off and protecting their own interests. It was clear that customer satisfaction was far from their priorities. What should have been a simple and straightforward process of addressing a broken appliance turned into a distressing ordeal. It's disheartening to see a company like Lowes, which prides itself on providing quality products and service, fail so miserably in the face of a customer in need. Their lack of accountability, empathy, and willingness to rectify the situation has left me deeply disappointed and regretful of choosing Lowes as my preferred retailer. I strongly urge anyone considering purchasing appliances from Lowes to think twice. The stress, frustration, and lack of support that I experienced are indicative of a company that prioritizes profit over customer satisfaction. There are plenty of other retailers out there that value their customers and take pride in providing reliable products and responsive customer service. Save yourself the headache and avoid Lowes at all costs.
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October 2022 by Cassandra S.
They are really short staffed but everyone is sadly! The lines are really long they were three people in front of me and it took me about 30 minutes to get checked out. However that is not the stores fault and they are doing the best that they can it's just hard to find people in the store to help you but again it's not the stores fault. Everyone I countered was still super friendly. There was a manager named Kate running around between customer service and check out and I felt really bad for her because she was trying to help everyone. The store is very clean and everything is well stocked they are doing a great job and customer service but their staff is not lacking highly recommend this location
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June 2021 by Mark Tenholder
Polite staff, clean store, good prices.
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June 2021 by Kevin McKinley
Ordered on line for curb pickup. All went well.
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October 2020 by Dave W.
NOT TAKING PRECAUTIONS TO KEEP US SAFE!! Because of Covid concerns, I ordered and paid on line. I was alerted that my order was ready so I drove to get it. I wanted to do curbside pick up, but there were no directions and I couldn't find the designated spot(s). Against my better judgement, I went inside. The pick-up window is small and positioned next to the very crowded return window(s) The staff member getting my order was new and was having difficulties figuring out the system. I waited 15 minutes for him to figure everything out. No one offered him assistance. While I was waiting, several people came to return items. Instead of taking them to the lady window to space us out, the staff member insisted on using the register/window next to the pick up window -- maybe 2-3 feet apart! When the new employee finally figured it out my order, he told me I had to sign a receipt. The only pens I could find were the ones connected to a chain. No effort to sanitize them at all. I reluctantly signed the receipt and looked for hand sanitizer. There was NONE!! I spotted some on a shelf in the back (obviously for the staff). I asked the gentleman if he knew if there was any for customer use. He said he wasn't sure but then saw the bottle behind him and allowed me to use. It before putting it back behind him. I couldn't believe it!! No hand sanitizer for costumers! Unbelievable!! As this we going on, an employee was coming into the very crowded space to clock in. She joked around with the other employees and made physical contact with one. She had a mask on, but it was under nose. She clocked in and went off to her assigned section. I will say almost all customers and employees had masks except for one woman who wore a face shield (with no mask underneath!!) to make it worse, it only covered down to below the nose. Her mouth was not covered. She was moving about and laughing and talking to everyone. I point this out because I was appalled by the lack of caution Lowe's was taking. Covid cases are continuing to rise in St. Charles County and I believe that management of this store is being Lackadaisical and putting their customers and employees at risk. I will not return until and unless I see some change. Very disappointed!
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October 2020 by Jenni F.
Updated my kitchen, they helped with customizing my cabinets and they are fabulous! They did the plan right there on the computer & helped me make the most of my space, no dead space! Also got the quartz countertop and all I had to do was pick the material, Lowe's did the rest. The guy who measured made mock-ups so I could be sure to love it and then the install on the actual stone was perfect! Everything including the kitchen sink was easy and fun to plan and see come together. Way to go, Lowe's!
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June 2020 by Jill Crites
Bought my plants here
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June 2020 by Debbie
Always a fresh supply of flowers, plants, trees etc., It's convenient shopping for me.
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June 2020 by Peggy Kuhn
All the perinnials were gone or almost dead.
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June 2020 by Mark Ferguson
Staff knows the location of the item I needed
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June 2020 by Margaret James
Good enough
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June 2020 by R Ryan
I went specifically for azalias and I must say they had 3 encore that were on the shelve and they looked Dead.. Needless to say I was disappointed.
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June 2020 by Isabella
The employees really put in a lot of effort into ensuring quality customer service
