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August 2024 by Sandra Garrison
UPDATE: the manager, Mr. Morrison, reached out to me because of the bad review below. He was very apologetic, will speak and try to train the employee to do a better job on future vehicles. He also rewashed and towel dried my car and gave me two complimentary coupons that don’t expire. I do thank him for caring!
Original: If you look at my google reviews I don’t leave one stars or bad ones. But I have to for the Shrewsbury Waterways. I told the young man taking my money in the beginning I needed the door jams, crevices etc cleaned since I had been on vacation, with dirt and sand. Oh no problem, the $45 package will take care of this. I haven’t been there since they redone the place, Now you ride in the car going through the exterior wash, no big deal there. So then I told the man (not a kid) after the wash that I needed the door jams, crevices cleaned. Again oh no problem. In watching them, there is not much effort and no ‘elbow grease’ so to speak of used. I was horrified when I went to inspect my car. One wheel out of 4 was cleaned; The driver side mat was cleaned but not the passinger side. There was still mud on the upper right side of the driver’s seat. No door jam, crevices of the rubber gaskets, around the inside of the back SUV door was cleaned. I pointed this out and he started cleaning these spots but not well so I got a rag and started going behind him myself. I didn’t even insist that eh other 3 wheels or mats were clean, was not worth it. I will not go back and by the way Club Car Wash does a better job of washing the exterior.
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August 2024 by Jourdan Ross
Super friendly staff with great customer service! I had a car rental that way given to me in poor condition with a strange smell. They did a thorough cleaning of the car and checked to make sure i was satisfied!
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August 2024 by Beatris Dls
The guys at the Carwash are very nice we were traveling from Texas and had our traveling basket on the back of our truck and they helped taking it off and putting back on, they are very friendly and helpful.
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July 2024 by Carol Sutterer
I have been coming here for years, but yesterday I was astounded by the rise in prices and limitation of services. Cost me $45 plus tip, for what was the same services at $30 just last year (exterior car wash, interior vacuum and wipe down, tires/wheels). Unfortunately, I can't justify driving 8 miles one way to the Watson Road location and pay that much. Their procedures have changed, with their new exterior washing equipment. On a hot day, one doesn't relish being told to stay on your car while the washing equipment is operating. Not to mention, you have to pay beforehand, making a patron feel like they can't be trusted. This is odd because they have your car as collateral! Lastly, every time I've had my car done here, the windows are always smudged...ALWAYS, and they don't know how to roll down the windows in order to clean the edges of the windows too. You'd think they could at least get that right given the higher cost. I woll find another car wash elsewhere.
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June 2024 by Tyler Canada
Didn’t spray my bug covered windshield before getting the wash
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June 2024 by Tony R
Hard workers great service
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June 2024 by Nicole Lee
Didn’t do a good job. Inside still dirty paid $45 for inside and outside I sat down for about 5 minutes and they said they were done that fast .. will not be back
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June 2024 by Mary Ann Farrar
Price is outrageous
All of a sudden trunk is extra to vacuum. The carmats are Xtra to clean etc
What does full service mean in this day and age. Not returning
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May 2024 by Christel Ludwig
Great visit! The young man did an excellent job cleaning up the inside too.
Didn't give it a 5 because no one came to ask about car wash while I was pumping ⛽
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May 2024 by Kristin M
Excellent service early Sunday morning. Will definitely return.
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March 2024 by David French
Clean car and happy people
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March 2024 by Mark Gould
Everyone who works here is very friendly.
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March 2024 by James Kohler
Great place. Answered all my questions and a fair price for the quality. Left General Grant's car wash as they don't answer questions.
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March 2024 by Shiloh J.
Waterway service has gone down hill...would not recommend any longer.
You can pay $28 for a drive-thru which no longer includes a hand-dry and they won't touch your wheels, dash, or inside doors.
Highly disappointed...mostly about the lack of a hand-dry because the drive-thru alone DOES NOT get your car clean.
You're paying $28 for a mediocre outside clean + mediocre vacuuming, which you can get at many gas stations for less than half the price if you're willing to do your own vac.
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February 2024 by Koh Baugnon
This location used to be my go to car wash. The staff would take your car through and would hand dry the vehicle. Unfortunately, on my last visit I was told that “corporate policy” is to no longer offer hand drying and to add insult, the prices are unchanged and possibly higher. I will not be returning and would not recommend this location any further.
Edit: The Manager reached out to me, but only offered a phone call. When I informed him that I was not available for a phone call due to my work hours, he did not offer any other resolution and was not willing to communicate by email.
