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June 2024 by Jasmyne Morgan
I normally shop here. I felt this cashier judged me by my tattoos. She told me i have too many have them.
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May 2024 by Tia McCartney
Today I was hung up on, four times when trying to call to give them an update on my insurance.
I could literally hear the person pick up and then immediately hang up on me.
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February 2024 by Torian Zinn
Shaunice “the African American manager with the BAD acne” is sooo unprofessional and rude. EVERY encounter that myself or my family has had with her has been unpleasant. I live 3 minutes away and I will NOT go to that store. Shaunice NEVER smiles or speaks! She actually acts like she doesn’t want to be there or you’re bothering her. I’m not sure why she’s so unhappy, but she needs to leave that anger at home! I will definitely be contacting corporate! I should NOT have to travel farther and be inconvenienced! I’m the customer.
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November 2023 by slim dixon
I've been getting my prescriptions filled here for years. On September 29, 2023 I had the WORST experience in the pharmacy dept. I was totally ignored intentionally!! It was a total of 4 people Walgreens manager, pharmacy manager and 2 techs. There wasn't anyone in the drive-thru or in line just me!! One of the techs I'm familiar very nice he got so upset because he noticed how intentional they were behaving!! A huge argument with explicit words was between him and another tech to my surprise this went on for several minutes while both managers said absolutely nothing!!! All my prescriptions wasn't ready or couldn't find them I didn't want to wait after all of that. I returned October 3 same people same situation me being ignored!! I said this feels like Friday. The pharmacy manager said I want give you your prescription ? yes you will that's illegal!! She continued talking aggressive and argumentative I asked her several times lady stop talking with me yet she continued!! The racism and disrespect was too much!! This crazy Karen called the police as I was walking out towards the front to leave once she finally gave my prescription. The nice officer witness one of the tech come behind the counter as if she was going to run up to me saying "here I am what's up ? I said to the officer she better not run up on me!! I called corporate several times to fill a complaint no return call!! I see why management and techs are so racist and disrespectful because corporate allows this behavior!! I transferred all my prescriptions from Walgreens totally people are evil!! You never know what they might do to your prescriptions.
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November 2023 by Dion Duncan
This Walgreens has the worst customer service ever! I wanted to deposit money onto my card, and they were saying they could only do one transaction when I've been to this location before, and a girl easily did two transactions no problem. If you're going to be lazy, get another mf job ?.
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October 2023 by Rachael Soete
Sat on hold to speak with the pharmacy for 45 mins and they hung up on me when they finally answered.
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September 2023 by Albert Usoroh
I could not believe the level of incompetence at this location. I try to have my prescriptions transferred from a different pharmacy. And they literally lost it. And they lied about it to cover up their incompetency, with the manager of the pharmacy backing up their lie. Nicole Evans was who I talk to, and was who the other Pharmacy fax my prescriptions to? She was rude with an attitude like I was disturbing her. What a nightmare.
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August 2023 by jessicca boyer
Monique was a breath of fresh air! Super sweet and helpful at the register. Thank you!
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August 2023 by Yemaya Miller
I needed a passport photo and both ladies working this evening were extremely pleasant. I got my photo done in less than 10 minutes . Great customer service is hard to come by these days so thank you ladies !
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July 2023 by Erica Molton
My name is Erica and I work for Walgreens in Kingshighway and Chippewa in the pharmacy. Ive been with the company for over 6 years and I extremely love what I do. I'm here to help and assist in any means necessary. Any customer that comes to my pharmacy will tell you when I, myself or any pharmacist there we go above and beyond for our customers. There are a few comments on here that don't add up to what I am saying and that's fine EVERYBODY is entitled to their own opinion. We are not working in the pharmacy to judge or critzie anyone that comes and get a prescription filled with us. We work hard and dedicate our time to making everyone happy and making sure we go the extra mile for EVERYONE not some. Take a second to think how overworked we are or how we are working overtime to meet the customers wants and needs. And honestly if we're such a horrible and bad pharmacy or store ask yourself why do you keep coming back? If we are so incompetent why go back? We communicate and tell you what is the issue and let you all know our next steps but if that's not good enough than why come back? Maybe if we all have the common curiosity and be polite to one another the instead of coming in yelling and demanding what needs to happen you'll get somewhere.
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July 2023 by Jackie Elliott
If I could give them negative stars I would. They made a mistake with my medication and will not correct it. They don't scan the pill bottles, they just scan the printout so they don't even know if they're giving you all the meds you're paying for. I picked up 5 medications, went home, put away my meds and went on with my day. I realized later that I was missing 1 med. I've spent 3 days trying to correct this situation. I keep getting different stories as to what is going on. I was told they watched the camera and saw I did not get all my meds and they would refill it, today I'm told something totally different and they will not fill it unless I pay out of pocket since my insurance won't cover it again as it's too soon. It was human error, it happens. Someone forgot to put the pill bottle in the bag with the other meds. Instead of helping me with this situation they treat me as if I'm just lying. It's a medication for acid reflux! It's not a controlled substance, which I do take 1 every day. If I was going to "sell" my meds I'd sell the one people can misuse. Who is going to abuse an acid reducer?? I'm treated like a criminal because they made a mistake. I've worked customer service for over 20 years and the service I received was deplorable. All they care about is the bottom line, not the customers. I've had nothing but problems since I started using Walgreens 11/2022. Incompetent staff.Never again.
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June 2023 by Google user
My name is Erica and I work for Walgreens in Kingshighway and Chippewa in the pharmacy. Ive been with the company for over 6 years and I extremely love what I do. I'm here to help and assist in any means necessary. Any customer that comes to my pharmacy will tell you when I, myself or any pharmacist there we go above and beyond for our customers. There are a few comments on here that don't add up to what I am saying and that's fine EVERYBODY is entitled to their own opinion. We are not working in the pharmacy to judge or critzie anyone that comes and get a prescription filled with us. We work hard and dedicate our time to making everyone happy and making sure we go the extra mile for EVERYONE not some. Take a second to think how overworked we are or how we are working overtime to meet the customers wants and needs. And honestly if we're such a horrible and bad pharmacy or store ask yourself why do you keep coming back? If we are so incompetent why go back? We communicate and tell you what is the issue and let you all know our next steps but if that's not good enough than why come back? Maybe if we all have the common curiosity and be polite to one another the instead of coming in yelling and demanding what needs to happen you'll get somewhere.
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April 2023 by Ronald Dellubama
I felt safe being though a security guard is there right up front and at all times. The area is not really a good spot in the city due to high crime and just very run down but I was impressed with the establishment and the items were reasonable and it was also very clean and the employees were very friendly and helpful. They offer lots of other services, pharmacy, Western Union, photo development and in store shopping for groceries, health and beauty, seasonal items and more. I would definitely go back to this particular Walgreens.
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March 2023 by Kristen Bushko
Pharmacists here are not good at communicating with customers. I called to get some at-home covid tests billed to my insurance in January and the person on the phone told me her system was down and couldn't check my benefits.I proceeded to call other pharmacies and no matter what day I called they said I couldn't bill until tomorrow. The problem was that the first person I spoke to at this location billed them for me and never notified me.Today I called back to repeat the process for February and a different pharmacist told me I could only bill at-home tests through the app. This clearly isn't true - you can do it in person, on the phone, on the app, or on the website - but if I had known I could do this online in January I could have saved some time and sanity.
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February 2023 by Nina Scalise
What's the point of 3 registers if your going to have 1 cashier only because another employee is sitting on a table wasting time chatting with the police officer who was on guard supposedly. Anyone knows you can't guard a whole store if your just going to be having a whole conversation for over 10 minutes? Then I ask if they had help at the register just to get confronted by the officer but not only did he come up to me but he came from behind me while I was checking out and under his breathe said if your in so much of a rush go to a different walgreens. Apparently it was wrong of me to ask if there was help to a walgreens employee but it was okay for the officer to come up to me with a attitude on a conversation that he was not in. He tried to say he would stop my transaction and i would have to go else where. The cashier was nice enough to hand me the milk. As I walked out the officer said Yeah that's what I thought! I don't know if this guy is still in a teenage mind or has no respect. But there is no reason to try and start problems if I was already leaving. ABUSE OF POWER...
