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March 2024 by Ben Tahoe OG
These guys did a great job, were fast and nice. Literally my Subaru is running excellent, smooth as butter, quality work, very impressed and will go back
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March 2024 by Kyle Mantz
Never going back there again. They strip my oil drain plug and send me out. I had to go to a different location to have them fix it for me. I'll go back to Waterloo location or Fairview heights location before I go back to telegraph location
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March 2024 by Dado Brkovic
Don’t waste ur time coming to this location, made me wait 45 minutes, then gave me the clear to pull in the tech directed me in and then all of a sudden my car bottoms in the front on their lift. While the tech is directing me in and seeing that happen. They then had me back up and said to wait on the manager, once the manager came out I was told I don’t fit in the bays my car is too low (2012 Mercedes, C 300 no modifications factory height) so I asked if I could just get my top off and that I will go to the location that I usually go to off of South Lindberg. The manager only topped off my washer fluid, even though he stated that I was half a quart low on oil the main reason I came is because last time my wife got the oil change I think they stripped a drain plug or didn’t tighten enough because we have been seeing a puddle of oil in our driveway ever since So I wanted them to take a look and see what was going on Don’t waste your time coming to this location. Overall Valvoline is a good company. I used to be a manager at store 53 off of Hampton The training program is usually good, but I don’t know what’s going on with this location.
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March 2024 by Jim Thomas
They broke my coolant line and acted like it was already broke when I got there
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March 2024 by Devin Tolcou
Pulled parts although I asked for oil/filter only then did not reinstall air box lid correctly. Extremely slow. Hour and a half from arrival to departure. They try to be too many things when they should focus on what they have always been known for, oil changes. Ugggg.
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March 2024 by Gay Ann Lucia
WONDERFULL SERVICE
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February 2024 by Natalie Fisher
One of my tires was only at 22 PSI and after Googling and reading 20 or less is considered a flat and shouldn’t be driven on, I was freaking out. Couple that with being in Oakville visiting family, about 25 miles from where I live, and only 7° outside I was not comfortable driving all the way home with my dog and then to my neighborhood mechanic.I always go to Valvoline for oil changes and thought if they could just put enough air in to get me a larger buffer from 20 then from there can determine what going on at the mechanic the following day and if it’s more serious I need to need to replace the tire. They did better than that!! The guys at this location recognized it was the valve and Eric the assistant manager came outside (both bays were occupied with vehicles being serviced) AND replaced that / filled it to 35 in below freezing weather to get me up and running!! I can’t recommend this location enough- just extremely extremely grateful/ impressed!! I’m going to do a survey with Valvoline but also wanted to give them 5 stars here for the general public!!
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January 2024 by Polk Williams
Management was great.
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January 2024 by JoAnn Mason
Love the service and being able to stay in my vehicle while the oil is being changed.The technician was very thorough, checking all of my lights/signals and topping other fluids off. The technician didn't try to sell me something that I didn't need either. That's always a plus!
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December 2023 by Tom Gonsalves
DON'T GET YOUR TIRES ROTATED AT VALVOLINE. I did and they do not include a balancing of the tires - which they do not offer. My car rode very rough and it was quite noticeable.....I called Valvoline and they could not have cared less. I had to take my car to another place to get this corrected...so don't waste your time and money like I did.
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December 2023 by John Shadley
Michael and crew got me handled quickly and on my way with a smile !
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November 2023 by Carol Beck
Easy in, fast service and out you go. They do make upsell recommendations but aren't pushy about it. Stay in your car and watch them work!
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October 2023 by Frenchie's Lifee
came for a tire rotation & left for not even 15 minutes & i had a missing hubcap. Nick basically was trying to give me a run around as if it was my fault my car wasn't the way i brought it in. The demeanor was very triggering & rude. Thankfully Eric Was More Than Respectful & Helpful & Got The Situation Handled Properly & I Even Was Able To Communicate Through Email . 5/5 for ERIC ! but Nick Shouldn't be so irritated for a mistake that was made on their behalf.Service: Tires
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September 2023 by Matthew Wittman
I've been a customer for years now, always a great experience.
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August 2023 by Big Karl314
I give them 3 stars because when I went there I had driven 5,000 miles without an oil change. Now mind you I have a newer model vehicle but the technician was like your oil is still full and clean which it was and i knew that I checked it before I went up there but I respected and appreciated his honesty. The reason why they won't receive a higher rating is because of their prices I mean $79.99 & 99.99 for a full synthetic oil change 0W20 and recommending you come back every 3,000 miles is unnecessary and uncalled for. I can get the same oil change and tire rotation for $51 at my local shop of choice. I believe in my honest opinion that folks are getting ripped off by this place I mean just because you can sit in your car while they service your vehicle doesn't warrant such an upcharge I mean if you're willing to pay a ridiculous fee for "convenience" this company is for you but I'm telling you that you're being way overcharge!!! Have a good maybe this will help folks make certain decisions
