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February 2024 by Joseph Mackel
Friendly tellers and short lines every time I’ve come here.
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November 2023 by Brody Gormley
Jon is super helpful
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September 2023 by Lou
Now that the Affton branch is closing (closed?), this will be my handiest location.
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March 2023 by Steven F
My wife deposited two checks one for a large amount of money. The teller deposited these checks on Saturday into someone else's account. My wife had to take off time from work to go into the bank to resolve this. The branch manager told well it happens sometimes your money should be available in one to two business days. Now we are without this money for making payments we have to make. Will be closing the account. Customer for 35 years.
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October 2022 by Clara Oldham
There very pleasant and helpful to me wasn't super busy
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September 2022 by Michelle Reddic
ATM is well lit at night. Tellers are friendly, professional and quick!
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September 2022 by Matt Higgins
I went in to meet with a banker to discuss some financial matters and received good service. This was after making an appointment which I would recommend.
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April 2022 by Paulette Brandy
If you get horrible customer service from this bank that means you are a them not USDon't be discouraged that just means there a better bank in your future.
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January 2022 by Toni Poeschel
U.S. Bank .....Just canceled my account with usbank after being with them over 10 years they can suck a big fat D i_k!!!!... how are they going to let someone take money out of my account when I specifically have them blocked!!!!
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December 2021 by Elysia Berkery
I cannot believe how horrendous the customer service is at this branch. I have had so many negative experiences at this point, I have lost count. One time- someone is having a bad day, I get it, but the repeated rudenss and incompetence is inexcusable. My partner and I are moving our account to Regions where I have always banked and had no problems at all. It does seem to be consistent at this location in particular so perhaps US Bank overall is not terrible, but if you have the option to go elsewhere, I would avoid this branch.
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July 2021 by Al Berkery
I cannot believe how horrendous the customer service is at this branch. I have had so many negative experiences at this point, I have lost count. One time- someone is having a bad day, I get it, but the repeated rudenss and incompetence is inexcusable. My partner and I are moving our account to Regions where I have always banked and had no problems at all. It does seem to be consistent at this location in particular so perhaps US Bank overall is not terrible, but if you have the option to go elsewhere, I would avoid this branch.
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April 2021 by Jerry Stamson
No one is allowed in the bank without an appointment, yet the drive through is slower than ever. Even when the drive through is not busy it takes forever. I'll be switching banks after using US Bank for 15 years. Can't go in and have to wait 30 minutes for a to make a deposit with one car in front of you, yea not happening.
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April 2021 by Darlena Ngo
I told some lady over the phone that I haven't been to a US Bank and that I want to make an appointment and make a debit card because I have not been to the US Bank before and that I wanted to get them customized and she told me that I can just show up and that I don't need an appointment. And when I got there I had a hard time communicating with an old lady and how she told me I have to have an appointment to get a debit card and I told her some lady I spoke to told me I didn't have to and then the boss or the person I was going to see told me to go home and make an appointment and come back next time.
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March 2021 by Warren
Almost a year of drive through only, still inexcusably slow. Pull up at 8:58am, opens at 9:00am, one car in front of me. I’m finished with a simple cash deposit by 9:17. Just pathetic.
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December 2020 by Bev Gregory
This is the 2nd time in 6 months, that a US Bank atm has confiscated my debit card. I live in the area, but my bank is farther away, near my previous home. I don’t have any problems with my account and don’t understand why they feel the need to make my life more difficult.
