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February 2024 by Keith Darris
Just got off the phone with the supervisor/lead or management named “Pierre” he told me that his staff had every right to deny my request for opening an account based on my appearance…. He’s a black man mind you.
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September 2023 by Saumel Ahmadi
Always understaffed with long wait times
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January 2023 by Rome Harkin
Staff is always super great when I go to get quarters but I just got my first maintenance fee for my SAVINGS ACCOUNT that no one mentioned. What's the point of interest having savings account if more than i make in interest comes out each and every month.Not a fan of having money removed without being told and if I want to close my account I have to pay an early closing fee, which may be their right but shows a complete lack of respect for the finaces of of their people. Banks are garbage, I let someone talk me into this one, but I'm gonna stick with CUs from now on.
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December 2022 by vmp5hc vmp5hc
I loved the treatment I received. Alfred was amazing and very helpful, I wish we had Alfred at the Webster location which is where I live.
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November 2022 by Cassandra S.
Absolutely terrible service. I came in to get paperwork notarized had called and explained my situation being a part of the safe at home program they said it was not an issue because my drivers license is different. I took an early lunch to come down and of course they refused to help. Manager did nothing to assist even with showing him when and who I spoke with.
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September 2022 by merly chermon
Alfred was amazing and thank you for all the help
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August 2022 by Mitra Afsharpad
I had a very good experience at us bank at BJC. Alfered was very helpful and patient and even came to the atm with me to help me activate my card.
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August 2022 by Marvin McRoberts
It was really easy and the customer service was great.
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July 2022 by Vin Pierce
I loved the treatment I received. Alfred was amazing and very helpful, I wish we had Alfred at the Webster location which is where I live.
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July 2022 by Shekinah Taylor
Very Nice workers. Very fast and helpful. Especially Alfred.
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July 2022 by Shanta Johnson
Alfred was great! He was knowledgeable and kind.
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June 2022 by Amanda williams
Alfred was great got me out of a jam thank you!
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June 2022 by Dimity Curry
Alfred was very helpful to me during a time of stress. Appreciated very much.
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March 2022 by cami johnson
Had a great experience with Alfred and Pierre, they helped beautifully with setting up a bank account, and with understanding more about finances.
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December 2021 by Chang Liu
They really messed up with the check I deposited there. After that, the branch is closed. Multiple US Bank reps were unable to resolve the issue on the phone and kept asking me to go to a branch. I simply don't have the time to visit a branch in person. Problem still unresolved. It is a terrible experience, and I feel as if I am begging them to get my fund back.
