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September 2023 by Mickeya Moore
Not open!!!!!! I needed cash for my event!!!! Update your page!!!!
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August 2023 by Foghorn Leghorn
This branch was the best when Jasmina, Tom, Kristina and others were there. The management today is horrific. Unhappy people who enjoy making everyone around them as unhappy as they are. Misery loves company seems tobe how they operate. Don't believe anything they tell you as they don't follow through with what they say. Very small pathetic unappealing people who should not be dealing with customers. They should be working in a factory where there's no customer interaction, or better yet., a haunted house, that's pitch black, and nobody would have to see how ugly they are.
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March 2023 by Larry Eaton
This is a small branch and everyone gives fast and courteous service. This is my favorite branch for my banking needs.
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August 2022 by Melody Whalin
Randomly suspended my debit card while I'm out of town, leaving me stranded. When I called they gave me an invalid number to call about it being suspended. They would not answer when I tried multiple times to call back
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May 2021 by Darr's Tree Service
Great bank Great place Great. People
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March 2021 by Krishel P.
This is honestly the worst bank I have ever used. I just set up an account there and after a week of having my card declined, they just let me know that the bank account was set up incorrectly by the branch and I now have to go in to the branch in person to have it corrected. My own money is unable to be accessed until tomorrow morning because this location was haphazard in the process of setting up an account. I would recommend any other bank over this one.
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November 2020 by Tiana Glass
I am very much so disappointed in this branch and their workers. They are completely unprofessional and very lazy. To be honest I do not want to bank with U.S Bank anymore because of this experience. This branch does not know how to treat customers or do their job in an efficient manner. She questioned me in a disrespectful way about me opening an account after I explained the situation to her. It seemed as though she did not want to do her job and take the time to help me open an account because it was a long process. Even though this is a service U.S. Bank offers! I also contacted corporate and customer service and they agreed that she did not do her job or upheld US. Bank mission and values or treated me as the highly valued customer that I am . I would like a follow-up with a manger from this branch to discuss this further. Very Disappointed.
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August 2020 by Tyrone Austin
I use their ATM at the Schnucks branch on Grand and Gravois and got a $5 bill in my $50 bills when I use their ATM machine
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July 2020 by Chad Barnes
Terrible customer service involving this bank branch. I needed the notary to sign something for work. Instead of explaining the proper procedure, first he had to ask me if I even knew what a notary was, and when I responded yes, he stated then why did you sign this.
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June 2020 by Koko Anthony
The worst customer service I've experienced in my life!!!!! Extremely racist and unprofessional behavior from the client consultant Mitch Dawdy. His branch manager Jon L. Storey did nothing about behavior, completely unacceptable!!!!!!!
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April 2020 by Dee Rivers
On their website it states that this lobby location is open 10-4 today. I was just there at 10:30 they have a sign up stating that this location is temporarily closed. It was a waste of time. The website needs to be update to reflect that it is temporarily closed.
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March 2020 by Kevin Childers
So convenient being right inside Schnucks South City. These mini banks in grocery stores are more or less convenient but so many are just a half step up from an in store ATM. I have to say that US Bank has stepped up their game. All of the minis can offer full services, but few really pull it off. But I've found that US Bank can. They have staffed their minis with fully competent personnel. My kudos to them for making my life so much easier.
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February 2020 by Kenye Charles
Good Customer Services could use more help on busy days like the 1st of the month and holiday taxes ect..
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January 2020 by Haji Mohammad
Poor service
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September 2019 by Eddie George
Had a horrible experience here. Brough a small cup of coins to deposit and was told they must be rolled. Even though I have deposited coins at this location in the past and others, the gentleman helping me absolutely refused to help me. Really looking forward to switching from US Bank to Chase once they open in STL.
