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January 2024 by Jeanne Yegge
U pack services and personnel were all fantastic. We shopped around and they were the most cost effective for a cross country move. From St. Louis to Albuquerque everyone we interacted with was professional, pleasant and on time. We liked that our belongings were secure behind the bulkhead, locked with our personal lock. The furniture arrived quickly and they picked up the empty trailer within an hour of us calling to request removal. It was so nice to have the trailer off the street for the week-end. We highly recommend this company.
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June 2023 by Alex Guo
On-time, professional, and responsive! Drop off of the containers was challenging due to the congested nature of the street. However, the driver did a great job maneuvering across 3 traffic lanes and placing the parking cubes exactly how I wanted them with the doors on the curb. Kudos to you!Whenever I had questions, the call service center answered all my questions.Pick up was also a breeze.
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April 2023 by Rose Terry
They recently handled my move from KY to WA, when my large load got stuck in ID in the snow, customer service handled things with exceptional service putting my travels at high priority getting me my possessions at the fastest possible date! I SO APPRECIATE their customer care person "Kendall" who kept me up with info up-to-date who went out of his way helping me! Thank you!
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April 2023 by Marnice D.
U-Pack does an excellent job of taking care of your belongings as well as moving them across the country with no issues. They're awesome !
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December 2022 by Cheyenne Brown
We used u-pack to move states and I cannot say enough good things about them. The trailer was clean when we got it. I called customer service because we had some trouble with the bulk heads. I had to change the delivery location twice (life is crazy) and the customer service was amazing and they were so nice and helpful. Once we finally got our trailer delivered we couldn’t get to our stuff because the bar locking the bulkhead to the trailer had been bent. I called and they sent someone who was there within an hour to help us. I recommend u-pack to everyone!!!
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September 2022 by Kayde Adair
Just moved from the West coast. I had to call twice (once for general questions and once to change the payment method on file) and the customer service people were great.I paid exactly what they estimated (no hidden fees tacked on out of the blue.)The drivers for both pick up and drop off were professional and courteous and communicated well I'm advance so I would know what to expect. They both handled the forklift very well so I was never worried about property damage.
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August 2022 by Katie McMahon
Upack was the best decision I could've made in regards to my interstate move from STL to Chicago! They delivered my ReloCube within the window of time I was initially told and the drivers couldn't have been more pleasant! Pick up and drop off were seamless and this option is much more affordable than using a full service moving company or PODS. I had to pick up my belongings from my relocube at their service center in Chicago and the process was quick and easy. Taking only one star off because I did have some furniture items that were decently damaged (tv shattered, desk broken) but understand it's all in the way you pack it!
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August 2022 by R. D.
I had a very good experience with UPack moving from STL to PHL. It's amazing how much you can cram into one relocube if you are intentional about planning - I used apple boxes from the grocery store, they stack really well and are sturdy. Keep an eye out on the quotes even after you book - use incognito mode on your browser and sometimes the price drops after your quote is locked in. You can call them and they will price adjust your locked in price if that happens.
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July 2022 by C Baker
U-Pack was a good option. They delivered a trailer on time. Cost was reasonable; better than PODS or Pack-Rat. Wish the trailer was lower to the ground, of course, but it came with a ramp so we could load. The trailer is 28-foot, and you can use the appropriate amount or even use the whole trailer if you want to pay for it. We wrapped all our items in packing blankets (that we own) and we also used shrink wrap, which if you don't already do, you definitely should. We even wrapped our mattresses in heavy-duty mattress bags (6 mil you can get at Amazon). The trailer was pretty dirty when delivered, however. We swept it out before and when we packed but it was not swept before the drop for offload. This caused everything to have a black, dirt film on it. The trailer also was not swept out when it was delivered for our offload. U-Pack has you use part of the trailer, then they use the unused part at the back end for LTL shipping. Smart on their part but causes lots of dirt and wood bits that come from the pallets they load and unload on the back. Trailer was picked up efficiently and the drivers on both ends were very professional. We'll use U-Pack in the future but again, we'll be sure to wrap everything tight, so we keep our stuff as clean as possible.
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June 2022 by Bob Lail
We used U-Pack recently to move from MO to WA. The ABF drivers we met were punctual and friendly. The dispatchers at their Service Centers were flexible about delivery and pickup. (One day we asked them to delay pickup 2 hours so we could finish loading and that was no big deal.)I would use U-Pack again! But I got the impression at both ends of the move that if you hire loaders or unloaders, you get their B Teams if you're hiring just labor and not the whole move.
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June 2022 by Madeline Thompson
If you are reading this review to decide whether to book U-Pack or PODS, stop right now, block the PODS website from your computer, and book U-Pack.I truly cannot recommend U-Pack enough. My fiancee and I had to move across states at two different times this year. For the first move we used PODS, and had endless, and I mean endless trouble and stress (you can see my review for details). For the second move, we said "anyone but PODS". We chose U-Pack and the experience was flawless from end to end. Scheduling was easy and the person on the phone was kind, detailed, and helpful. On the day of loading, I called ahead to the location as requested and she said they've have it waiting for me. There is was! We backed our truck right up and loaded it in. I got notifications for every step of transit, and then the staff at the location for pick up was just as helpful. No waits, no run-arounds from help-lines, everything was just as expected. Easiest move ever.Two tips: U-Pack is owned by ABS shipping, so if you're driving to the location, looks for ABS signs, not U-Pack. You will also need two locks for the ReloCubes, one on each door.Bonus: Hot tip from the scheduling guy on the phone. You can schedule your ReloCube for the date with the lowest price. Then the price is locked in and you can change the date without changing the price.
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April 2022 by Heather Bonilla
Upack was a good company. And ABF is a great trucking company.But don't allow them to use moving staffers as your loaders. They damaged almost every piece of furniture. They are unprofessional. And charge extra fees without your permission. So if you use UPACK recommend any other company to move besides moving staffers.
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March 2022 by Jennifer Marsh
Just moved from the West coast. I had to call twice (once for general questions and once to change the payment method on file) and the customer service people were great.I paid exactly what they estimated (no hidden fees tacked on out of the blue.)The drivers for both pick up and drop off were professional and courteous and communicated well I'm advance so I would know what to expect. They both handled the forklift very well so I was never worried about property damage.
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March 2022 by Craig Risdon
It's like they went offroading with the trailer.Took 2weeks to figure out how to get it to our house.Everything inside the trailer was covered in a thick layer of dust. How does this happen?And the money back for not being on time is a joke, when there are multiple drop off hubs. ?
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December 2021 by Robert Satre
Superb from beginning to end in every way.....could not bemore pleased!!!!!!........Thank You U-Pack; You're the BEST!
