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December 2023 by Juliana Alexander
Everyone in the office is friendly and helpful.
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November 2023 by Arvic Macapagal
Very easy to work with and never tried to push a service I didn't need. They were also willing to provide documents when I move out of state.
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November 2023 by Paula Barbeau
Tracy Bibb is the most egotistical arrogant person I've ever had the displeasure of having to deal with. She acts entitled and in my opinion isn't completely honest
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November 2023 by Jeffrey kapusniak
No communication. My rates were raised 25% with no warning. I don't count the same email that I get in a weekly basis for no reason. So no I dont look at them. Called and nobody returned my call. So fast forward 3months. It goes up again 15%. No warning again I called no explanation of why it happened again. Nobody knows why or cam answer. I canceled and then they can't explain why I don't get my unused portion of my policy back. Terrible service never available
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September 2023 by D G
Spoke to someone earlier in the week at office about rental car coverage and explained the scenario. Was never told it would not be covered under these circumstances. Called back after getting rental car and paying for it out of pocket and was told it is not covered.
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September 2023 by J Noble
Always satisfied with the Bibb agency. Would highly recommend their services. Big thanks to Tracie, Courtney and the rest of the team!
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July 2023 by christopher sanchez
I never chose you as my agent. I think your agency is trash and you should not be in the insurance industry.Run from this lady she is the worst person I've ever had to deal with.
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July 2023 by Kristain Gerik
Tracie and her team are awesome! Best team in the biz and area!
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June 2023 by Codi Gamble
All-State is the worst to deal with. Yes I sure am a client I go by codi my middle name
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May 2023 by John Lazar
My wife and I used this agency for our Home and Auto insurance for the last 6 years. In the insurance industry, we understand that rate increases happen all the time. However, a +20% rate increase over the course of 6 months is unacceptable. Their “it is what it is” attitude doesn’t necessarily help the sting either.We noticed that over the years, our spotless driving records and on-time-payments only netted us more rate increases. This recent increase was the proverbial ‘last straw,’ and after AllState told us there is nothing they can do to help lower the rate, we reached out for quotes from competitors. All of them came in substantially lower for the same coverage.Over the years (much to my regret) I convinced 3 of our friends to use this agency. I was such a fan that I didn’t even use the “Referral Program” that offers current customers $20 for each new customer. Just wanted to spread the word. I am now spreading the updated word.If you are considering this agency, please know this:1 - The honeymoon phase wears off in about 2 years.2 - Your rates will probably be doubled by your 3rd year with them. And that is with a perfect driving record. I shudder to think of their rates if I had a bad driving record.3 - You will hear some form of “It is what it is” or “Oh, it’s happening everywhere” or "We hate rate hikes as much as you." (yet every 6 months, there it is)Personal Experience:Below are 2 email communications. One is from AllState addressing the quotes I received from Competitors. The second response was from the Competitor addressing AllState’s questions.1st email - AllState's response to Competitor's quote:-----------------------“Hi John,I appreciate you getting these quotes over to me. Across the board, these do look like a good deal. You would lose the $10,000 death indemnity coverage you have here at Allstate.Do you know if these are firm numbers with all reports ran?”-----------------------2nd email - Competitor' response when I asked about this "extra benefit:"-----------------------"Hello John,I have added that coverage to your auto insurance quote. It increased it less than $1. The numbers are firm."-----------------------I should mention that AllState told me that the $10,000 death indemnity coverage is not removable from their policies. It’s always added. So, asking if the competitor has that coverage, as if it were some AMAZING benefit, is laughable. If they just made it optional, then maybe their rates wouldn’t be so insane.AllStates ‘concern’ that I would lose a policy coverage that only costs an extra $1 shows how little value AllState can really offer you. Especially if that was the only response they had to equal coverage at a MUCH lower cost. It also shows that they are proud to highlight lackluster ‘benefits.’We will be moving our policies. From my experience (and shared experiences) I highly recommend anyone reading this to look elsewhere. Current customer or not.Pros to AllState:I should note that they were very polite with their unhelpfulness. So that is a plus, I guess.
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March 2023 by Vania Myatt
This agency is great. I had some issues with my previous policy and they helped to resolve the problem. They are always very quick to communicate and respond to any questions or concerns that I have.
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March 2023 by Richard Hively
Overall a great insurance company. Takes to long for a claim to proscess claims.
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February 2023 by Corey S
Ive been a customer for years but lately every year they have an excuse to raise premiums. No notice of the increase and don’t seem to care when you try to talk to them about it. Its already frustrating buying insurance and these guys don't make it any easier…Id go with someone else.
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August 2022 by Kevin Ayala
I’ve been a long time USAA customer but they’re a little too expensive in Missouri. I tried a few other companies but no one has covered me like Tracie and her crew!
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July 2022 by Matt Riley
Tracie and her staff are excellent to work with. Tell them what you're looking for and they will handle everything from there. Huge savings compared to my prior insurance provider and would definitely recommend them to anyone looking for new insurance.
