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August 2024 by Maria B
I have been living here for over a month now (moved here for grad school), and I am beyond happy with my experience! I love my renovated apartment and all the awesome amenities, plus the staff are all so nice! Great location & security. Only complaint is the price of laundry, but not the end of the world when you consider the price of rent here compared to other places
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May 2024 by Nadim Hafez
Here is a sample review:
Title: Unreasonable Landlord
stars
I have been a tenant at The Mills for over a year and have had a frustrating experience with the mills and the condition of the building. Despite my efforts to negotiate a shorter lease term, the landlord has been insistent on forcing me into a 12-month lease, which I feel is unreasonable and inflexible.
To make matters worse, the elevator in the building was broken for months 23 floors on 2 elevators;
making it difficult and inconvenient for me and other tenants to access our apartments. This is unacceptable, especially considering the rent we pay.
I have tried to address these issues with I would not recommend The Mills to anyone looking for a comfortable and stress-free living experience.
Pros: Nice staff, nothing else special tbh!
Cons:
- Unreasonable lease terms; basically they will let you move in and there were then they say oh no more short term lease which just got changed recently!
- High rent rates - go down a bit and you will find cheaper MO GAS IS NOT THAT HIGH
I hope this review helps others make an informed decision about whether or not to rent at The Mills.
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April 2024 by Marlie H
I ended my lease early to get out of this place (and paid a big penalty to do so). Here’s why.
First there is the matter of the broken elevator (one of three in a 22-floor building). It broke and wasn’t fixed for MONTHS despite lots of elderly and residents with disabilities. My partner (who uses a wheelchair) and I waited up to thirty minutes for an elevator at times and on several occasions got to haul our laundry or suitcases down the stairs from the 9th floor. The elevator back-ups also made me late for obligations more than once. It was never fixed while I was in the building.
Second, you have the renovations. Renovations began as early as 7:30 am and sometimes lasted as late as 8:30 pm, including on weekends! Aside from the impact of incessant banging, grinding, and hammering on your general well being, it also makes it nearly impossible to work from home in the building. And after the renovations are done, sounds echo through the newly-laid wood floors because of poor soundproofing — and no one really wants to hear everything their neighbor does.
Third, the management’s email response time is extremely delayed or in some cases nonexistent. When I emailed them during my grad school finals about a noise issue that was preventing me from sleeping, they got back to me after a week. By then, I’d had to go down to the office more than once because I’d been sleeping in my living room. The noise issue did not abate, and they acted shocked when we told them we needed to move out because of it, despite contacting them several times over the course of several weeks about the issue.
The redeeming fact about this place is that the maintenance team is fantastic and professional, and the doormen are kind and helpful. But their professionalism only goes so far when your day to day is as described above.
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January 2024 by Peter Slay
Great apartment but the management has refused to repair an elevator making it impossible to get in and out in a timely manor. Really unfortunate because I really love the space.
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January 2024 by Michael Charles
I have been living here for 6-months and it has been a great experience. The staff is friendly, the views are amazing, and they have the best amenities in the market. They were doing renovations for a few months but recently stopped. I recommend everyone to rent here. I look forward to renewing.
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January 2024 by Sangsuk Jang
I wanted to share the answer from the manager:
She said she sent out an email and is waiting for the smoker to come forward. I was sick with a hoarse voice due to the secondhand smoke, but she told me there was nothing she could do except waiting. Wow.
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Someone has constantly been smoking since June (literally every single day), and the apartment doesn't do anything.
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November 2023 by Anas Gremida
Living in this building has been a continuous ordeal of enduring frustration. Expect multiple futile visits to the management office, and begging for basic needs. In my case, a supposed waitlist for carpet cleaning has stretched on for an absurd 2.4 years with no resolution in sight. Now I am living with a black mold and still no action taken to address the situation.Elevator breakdowns have become an unfortunate constant, resulting in excruciatingly long waits or a forced use of stairs. It seems the priority here is money, not resident comfort or safety. Shockingly, my belongings were stolen from their garage, and to add insult to injury, the security cameras conveniently don't cover all areas. In an audacious move, the garage prices were doubled amid this blatant lack of security.Lastly, a shout-out and appreciation to the skilled and professional maintenance team!
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November 2023 by ray althoff
This past year has been a complete nightmare. Many times we do not have a door person, the laundry room has many machines that do not work and it takes weeks for them to be fixed, and the broken elevator situation is horrible. This place is a disaster! People need to contact the owners and Mills and fix major problems rather than spending money on redoing apartments. I have lived here for 19 years and never have I experienced such a complete mess!
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October 2023 by Henry Matus
The apartment itself is great...amazing view and plenty of space. Where my experience has gone off an absolute cliff is that I have lived here for 3 months and have not experienced a single day without constant interruptions from hammering/sawing/drilling/etc from construction on the apartment units. The construction will also go on most days until 8 or 8:30 at night (that has included almost every Saturday and Sunday as well). There have been numerous occasions where I had to purchase a day pass at a co-working space just so I could conduct my remote work in peace. If you have any concerns to raise with the Mills Management team, you will receive a 'that's the first time I have heard of that complaint' type of response.
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September 2023 by Emily Lower
This apartment started out wonderful, until the renovations came. I am currently trying to work from home but am constantly interrupted by hammering coming from above my unit. This has been the norm for the past 5 months. It started with the gym, which wasn’t actually renovated in any way that improved the function of the gym (no replacements made to the broke treadmills and no added equipment). Then it moved to the lobby, which they renovated to look more luxurious just so they could raise rents hundreds of dollars a month. Now they’re moving to the units, which once again is disturbing my day to day and making the place I pay to live an annoying place to be during the day.I am truly so tired of the construction noise and it is clear the management company and leasing office does not care.I would say you’ll probably have a fine experience if you move here in a few months, once the renovating is complete, but the plan is clearly to renovate all units. This could be going on for quite a while, as more apartments are vacated and able to be turned over to cheap vinyl flooring that looks more “luxury” in pictures so new tenants can pay $600 more than what I’m currently paying a month.
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September 2023 by Robert Dreher
A great area with great views and very nice staff. As others have mentioned, it started off well but the new management company is definitely letting residents down. If you have zero issues during your time here, it will be a great apartment. For me, the constant lack of communication has become extremely frustrating and is the biggest problem this residence has.
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September 2023 by Matt Carroll
DO NOT RENT HERE. As others have pointed out, the management is simply awful. Mills Properties is a joke. Everything was fine here until they bought our building earlier this year and since then it’s been horrible. One day in April they decided to start noisy construction work as early as 7am. They did not notify residents this would be happening. I woke up to a loud drilling noise that sounded like it was in my apartment. I thought it was my upstairs neighbor and nearly knocked on their door until I realized it was maintenance people working on the gym two floors below. Since then, countless mornings (including weekends) have started with LOUD drilling, hammering, and other noises that last the entire day. We were told it would only last a few weeks. Six months later, it’s still happening. It’s happening as I write this. I can’t tell you how many times I’ve called Mills to ask about their schedule, when it will be finished, why it starts so early, etc. no answer, no callback. I’ve left countless voicemails and have called during alleged business hours. No response. I’ve emailed them. no response. They started this invasive construction without ever telling residents and only gave an update here and there when informing us we wouldn’t be able to enter our mail room or that the gym (which we pay for) is closed. Speaking of the gym, they spent weeks “renovating” it but there are multiple machines that still do not work. All they did was put a bunch of fitness buzzwords on the wall and update the bathrooms. The equipment is the same and it’s not functional. Obviously, all of these changes were to raise rent, which they did. If I re-signed here, I’d be paying an extra $400+ per month. Without sounding mean, I’m not sure what the in-building management does other than give tours. They don’t return calls from residents. They don’t make their emails known and there is not even a leasing office email on the website. You have to fill out a text box in the resident portal. They don’t respond to this either. During construction, there has been dust and debris everywhere, amenities closed off, constant noise, and an unstable living environment. My sleep and work schedule is completely at the will of this company who doesn’t communicate. I’m awoken when they begin and I have to leave the building entirely to take any calls. It’s pathetic. I could go on for hours about how bad this company is. They could cut my rent in half and I still wouldn’t renew my lease. There are many other apartments around here you should pursue over this place. Just make sure they’re not owned by Mills Properties.
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September 2023 by Wilmer Planchez
They are excellent I like their work
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September 2023 by William Gandolfo
One of the most magnificent structures in the US.
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September 2023 by Brenton Lee Winters
beautiful structure
