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June 2023 by Zach McGovern
This firm has prepared my taxes for the past 3 years and I cannot recommend them based on my experiences.The first two years were not perfect, but they were acceptable. The communication was good and my returns were filed on time. I had several questions while reviewing my documents in the first two years that resulted in additional review by my accountant that identified errors (the same errors 2 years in a row) that would have cost me thousands each year if not corrected. On top of that, I was invoiced each year for amounts that were more than double what I was initially quoted by Tom. When questioned, they instructed me to only pay what I thought was "fair", which I found quite odd.Despite the errors and potential warning signs over the previous 2 years, I wanted to stick with this firm as I had assumed we had worked out all of the kinks and this year would be smooth. I was wrong.I had sent my documents to the accountant and awaited any update or acknowledgement. After weeks, I received no communication. I reached out via email and phone numerous times. I had called the front desk and had left numerous messages for my accountant with several receptionists, all of whom promised to get back to me with an update from the accountant. It took weeks of waiting with regular phone calls and emails just trying to confirm this person had received my documents and were planning to have the returns prepared on time.I received the first copy of my returns to review on April 17 (1 day before they were due). I identified what appeared to be the same error that I had stumbled across the previous 2 years and I let the accountant know. She had informed me that she would revise the documents and that she would get me new forms to review. I waited all day on April 18 (tax day) and was unable to reach my accountant via phone or email. I called the front desk and they were unable to help me locate her. I called Tom and was only able to reach his voicemail. I spent an entire day while on vacation attempting to track down my accountant so that I could get my tax forms completed on the day they were due. Finally, at 5 pm, my documents were sent to me, and again they did not appear to be correct. She decided to file an extension so that she could review the documents again as she "was unhappy with how they were prepared".After 6 weeks of waiting and after several unanswered emails inquiring about my returns, I finally received the 3rd revision of my tax forms on May 31. The numbers on my returns have changed again, but I have been provided with no information as to why. I would ask for an explanation, but I would likely not receive a response, so I am just accepting my returns for what they are at this point.I returned my signed forms to my accountant on June 2 and asked for confirmation of their receipt and confirmation that my returns have been filed. I did not receive a response. I reached out again on June 9 requesting confirmation and I have not heard anything. Tom has been copied on most email correspondence, yet he has not seemed to provided any assistance with what was clearly a frustrated client.To add insult to injury, when I received my first set of return documents from my accountant on April 17, I was sent an invoice totaling $561 for her services. On May 31, I received an updated invoice for a new total of $1,275. The only change between the two was that I had asked for explanations that resulted in my accountant apparently identifying errors in her previous work, none of which were explained to me, but resulted in changes to my returns and apparently cost $714 to fix her own mistakes.The google reviews indicate many happy clients and 5-stars, which is one of the reasons I gave this firm a shot in the first place, but I did not receive the same quality of service as indicated in the other reviews.
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May 2023 by Molly Dunn Bozada
Tom Dunn CPA has done my taxes and accounting work for many years and they have always gone above and beyond. I would highly recommend their services.
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August 2022 by Ben Reeder
Huge fan of Tom and his team.
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September 2017 by Pamela Tragas
Have known of this guy for a long time. Always has the best financial advice for my husband and I. Hard to trust most people nowadays. I was audited a few years back and Tom helped me through the whole process very carefully. He explained things very well.
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March 2017 by Alex Cruz
Tom is not only my accountant, but he is also a great mentor on helping my finances. Highly recommend everyone use Tom. Easy to work with and get a lot of bang for your buck.
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May 2014 by Emil Peter
Best Accounting Experience
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February 2014 by Ryan McMullen
I don't know how Tom does it, but he keeps everything straight for us so we can concentrate on our day to day business. We've been working with Tom for over two years and he is a big part of the success we've had.
