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February 2024 by Alex Rich
The experience of buying a bed here is absolutely incredible… The owner and everyone there is so knowledgeable when it comes to different types of mattresses and make picking the perfect mattress, super easy throughout the entire process. They do not try to sell you on the most expensive mattress or anything like that at all and help you pick the perfect bed for you and what you’re looking for!!
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October 2023 by Luz Aviles-Lopez
Great customer service and very educated sales person to me with making the right choice that is best for me and my budget. A five star store!
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July 2023 by Aliyah
I went there today and had the best experience. After the events of last week i kept having nightmares so I was shopping around looking for a new bed and the wonderful attendants Dave and John were very helpful in finding me the bed of my dreams. I also expressed my neck pain to John and he gave me two free pillows. I definitely recommend The Back Store.
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November 2022 by Renee Allen
The managers at the Back store in Frontenac plaza and the galleria are exceptional. They remember prior customers and treat them as family when we return. You are never left alone with your sale. If something is not right, John and Corrine will do whatever it takes to make you happy. We have purchased three tempurpedic mattresses and love them. Don't go anywhere else if you are interested in these mattresses. You will get the best sales and service from these two locations.
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October 2022 by Nathan Adkerson
We found this store while searching for a local massage chair retailer. John was very knowledgeable about the chairs and showed us all the features that the floor models had to offer. We asked about the Tempur-Pedic beds and John proceeded to answer all of our questions and show us the difference between the various options. There was never any pressure to purchase during our visit. We took the information we were given and did our own research. We found everything John told us to be VERY honest. What a relief!!!! We went back into the store for another test run of the massage chair and Corrin was just as helpful as John. Definitely recommend The Back Store!!!!
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May 2022 by Rachel Cosic
Jon and Corren went above and beyond to help us complete our bed purchase. We had some ups and downs and they treated us with the utmost respect and ensured we finished our experience with an outstanding base and mattress. We highly recommend The Back Store to everyone looking to purchase a new bed.
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May 2022 by Jerry Stacks
I needed last minute assistance with an issue I was having regarding ordering a part for my bed and Corren was the absolute best!!! She was very professional, polite, patient, and prompt and she went above and beyond to help me resolve the matter. She is truly the whole package. Made my entire week!
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March 2022 by Jaya G.
Not sure why the business is still blaming ME for the fact that this hasn't been resolved. Yes, I filed a dispute with my credit card company because I had been charged $340, received the wrong product, and your customer service rep stopped responding. I have been forwarding ALL our correspondence to my credit card company. Would you like me to post it here too? I have since returned the incorrect product you sent me, and you have confirmed receipt. YOU are the ones disputing the claim. YOU could acknowledge its validity and settle it. But YOU are fighting to charge me for NOTHING! You're fighting a claim for a purchase you charged a customer for months ago, never had the ability to deliver, never had the ability to correct, and have now received the incorrect product you delivered back. But sure it's *MY* fault for not fighting my credit card company to authorize a charge for something I never received. That makes sense??!
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March 2022 by Jaya Griscom
While I wish I'd had the same lovely in-person experiences in other reviews, my own experience of an online purchase from the Back Store has been terrible. They sent the wrong product, took over a month to even figure out what had happened or what they could do going forward, and have completely failed to figure out how to handle a return. Since Tempur-pedic mattress toppers are typically non-returnable, they're shrink-wrapped and boxed at less then half their normal size. In stead of providing a larger box to ship it back, the Back Store suggested that UPS would pack it for them (I checked, they won't without payment) and the shipping label link the Back Store provided isn't even valid. Jeff at the Back Store then suggested that I should go shopping to find and pay for adequate packaging myself, a completely unreasonable request for me to spend more of my uncompensated labor attempting to rectify their error, especially after months of emailing back and forth with them! They claim the would give me $5 to "cover my costs" for hours of my time to figure out and manage a return process for them. All the while refusing my refund. So frustrating! I strongly discourage shoppers from purchasing from the Back Store online. It's a mess. Pay a little more and purchase from a company that is able to handle shipping and fix their own mistakes.
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January 2022 by The Up and Up Salon STL
The back store was not the first store we shopped at for a mattress, but it's definitely the last.. in other stores mattress shopping is awkward, you lay on a bed for all to see with your sales person staring at you. At the back store, our sales person gave us plenty of space and was loaded with so much information. I instantly felt that I could trust him and in the end he helped us find the most amazing bed. We were told that our bed would come in 4-7 weeks and promised that they would be in constant contact with us regarding the delivery status. I know that these type of things are out of their control, but to my surprise, our bed came in just 4 weeks. Delivery was fast and professional. Our bed came so fast that we didn't have time to grab pillows, so we headed back to the back store only this time we went to the galleria location, same great service and extremely knowledgeable sales associate. We love our new pillows and bed. We are sleeping so good right now!Things that I loved about this store .* Best pricing for tempurpedic ( I really shopped around)*Friendly and knowledgeable sales associates* great communication*Fast delivery and very professional*Consistant serviceI highly recommend the back store and I plan to buy future beds here!
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December 2021 by Erin Mohr
The back store was not the first store we shopped at for a mattress, but it's definitely the last.. in other stores mattress shopping is awkward, you lay on a bed for all to see with your sales person staring at you. At the back store, our sales person gave us plenty of space and was loaded with so much information. I instantly felt that I could trust him and in the end he helped us find the most amazing bed. We were told that our bed would come in 4-7 weeks and promised that they would be in constant contact with us regarding the delivery status. I know that these type of things are out of their control, but to my surprise, our bed came in just 4 weeks. Delivery was fast and professional. Our bed came so fast that we didn't have time to grab pillows, so we headed back to the back store only this time we went to the galleria location, same great service and extremely knowledgeable sales associate. We love our new pillows and bed. We are sleeping so good right now!Things that I loved about this store .* Best pricing for tempurpedic ( I really shopped around)*Friendly and knowledgeable sales associates* great communication*Fast delivery and very professional*Consistant serviceI highly recommend the back store and I plan to buy future beds here!
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October 2021 by Alexis S
We shopped around at quite a few establishments before we arbitrarily stumbled into the Back Store. Not only did the price beat every quote we had received, but we were absolutely blown away with the customer service. Instead of receiving the usual sales pitch, Jon at the Frontenac location, spent ample time explaining the ins and outs of each bed selection until we found our perfect one. The process was easy, the delivery was swift/reliable and the quality of the product was above par but above all else, I want to reiterate that the customer service absolutely exceeded expectations. If you’re on the hunt for tempurpedic, or any high quality bed, look no further than the Back Store. You won’t regret it. We are grateful for a such wonderful experience!
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October 2021 by cassie meyer
Their customer service is excellent. Prices can't be beat. I highly recommend buying from them.
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August 2021 by Mark Reed
Britney was absolutely fabulous. Very knowledgeable and answered any questions we had. She was no hassle and never pressured us into any decision we made in our purchase. Unlike other stores. We will definitely recommend to our friends.
