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October 2023 by Steven Goodnick
Great friendly service. Car was squeaking a lot as you drove it and they repacked bearings and the ride is improved 100%. They were really helpful and very knowledgeable.
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October 2023 by Kayla Curran
I went to pick up my new car. The staff was extremely nice and efficient. Very happy with my purchase! I'm excited south county location has opened up as well.
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October 2023 by Jacob Blount
They made the delivery experience really easy and pleasant. No issues at all. I will be using them again for my next purchase.
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September 2023 by John Hedrick
Very smooth pick up experience!
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September 2023 by Colton Newlin
Unique buying experience! Buying a Tesla is definitely unlike any other brand out there, and you’ll just have to do it to know what I’m talking about. Ty and Wes were great! I probably bugged them too much before taking delivery of my Model 3, but they were always friendly and ready to answer my questions. I’m a happy, new Tesla owner and am glad I bought it with the help of the Tesla Chesterfield team!
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September 2023 by Dgv11
Unfortunately, the popularity of Tesla has allowed the company to have a mentality that's saying anything is okay even if it's wrong or if the employee doesn't really know the answer. They only sell four cars, how hard is it to know the real answers about those four cars of which just two of them are 90% of their sales? Generally, many of the sales people have been very nice, so it's nothing personal, but you need to do your own homework because you cannot trust anything they say as being actually factually correct. And know in advance you will likely never be able to contact a human by voice on the telephone.I love the cars, but the Salesforce needs to improve.
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August 2023 by Collin Nioi
Truly blown away by how horrible of a service experience I had today. John? And whatever dudes name with the beard and braces are trash at customer service. Hyper aggressive, don’t let you speak, lie, belittle you, and I have no doubt a lot of it was due to my sexual orientation. Horrendous. Can’t for wait for the south county SC to open, I’ll gladly go out of my wait to never go here again.
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August 2023 by Rachel Jackson
I had a horrible experience with a sales guy by the name of Scott, he prejudged me a refuse to send me the information that I requested via email. He finally sent some info after I requested to speak with his manager. I talk to Wesley and requested to speak to the manager and was never able to do so.
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July 2023 by zane gholson
I'm always pleasantly surprised at how nice, professional and courteous the service is here. I honestly didn't expect them to clean the car when they were doing a repair. Thanks guys!
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June 2023 by Charles M.
Had my first mobile service and it was exceptional. The tech was punctual, professional and very efficient. A+
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June 2023 by Brendan Clark
Service advisor was polite and helpful, which is why this isn't a one star review.I spent 10 grand having my car repaired, and when I got it back, not only was it filthy inside and out, it was clearly parked next to a sprinkler for days, and the mineral deposits on the car are so thick they won't come back out and all the paint on the passenger side of the car is damaged now.This is totally unacceptable.I got better service from places like nissan when I was 18 and driving a $5000 sentra.This is totally unacceptable for a brand that considers itself a luxury brand.
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June 2023 by Roderick Nash
The dealership was fine, it was after receiving the car picking up the car. It took over 2 weeks for the update to take place and the features don't always work.
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May 2023 by Brian Regulinski
I ended up getting a Model Y based on my experience with the team and their ability to answer all my questions. We spend about an hour talking about concerns and questions and Wes was able to assist with everything. After a quick test drive we purchased just a few days later. The purchase and delivery process is straight forward, quick, and best of all no one tries to upsell you on things we dont' need. Walking into the finance office at a dealership is pretty low on my list of things I enjoy, lower than going to the dentist. I wish every car buying experience could be like this.
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May 2023 by Andres Bran
A Disappointing Experience at Tesla Chesterfield, MOThis is probably the third or fourth time writing a review. I am writing this review to express my extreme dissatisfaction with our recent experience at Tesla Chesterfield, MO. We ordered a 2023 Model Y LR, and from the very start, this experience has been nothing short of a disaster.On pick-up day, we were shocked to discover that the roof glass was chipped, one of the rims was scratched, and a door needed adjustment. We agreed to take delivery of the vehicle after they promised to replace the roof glass, change the rim, and adjust the door. Unfortunately, we don't have any local Tesla dealerships in Columbia, MO so the first time we drove 230 miles to come back home empty-handed.On the second visit, we rented a vehicle to pick up our brand-new car. We had an 11:00 am appointment on 4/26, but at 4:41 pm on 4/25, we received a call informing us that the car would not be ready.What's most frustrating is that the dealership did not even attempt to make things right. They failed to reimburse us for the rental, offer a simple apology, or make any effort to transform this terrible experience into something bearable. Not to mention that twice we have spent money on insuring a vehicle that was not delivered. Goes without mentioning that we already made a down payment of 30K.Throughout my years of purchasing vehicles, I have dealt with a variety of brands and dealerships, including Toyota, BMW, Skoda, and Mercedes-Benz. This has been the worst experience I have ever had when buying a vehicle. We would much rather spend more money in exchange for good customer service.I cannot express enough how disappointed my family is with the lack of professionalism and customer service at Tesla Chesterfield, MO. I strongly advise anyone considering purchasing a Tesla to consider other dealerships or brands, as this experience has left a terrible taste in my mouth.If it wasn't for the fact that we already spent money on installing a Tesla charger and buying several other accessories, we would take our money elsewhere and perhaps go for the BMW i4 (as they also throw some amazing cocktail parties; Kudos BMW on making your customers feel valued!)We were dying to love our brand-new Tesla! :-( Hopeful that once on the road, our experience will be different.
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May 2023 by Jake House
So far my husband & I's experience has been top notch.We scheduled a test drive yesterday and upon arrival we were greeted by multiple friendly staff members and was quickly checked in right away. Within 5 minutes we were in a Tesla and in our way to test drive!It was an incredibly simple, smooth process with absolutely no pressure to buy.We of course did order our tesla after test driving and it is estimated to arrive friday (May 5th) and I will update this review to reflect the delivery process when it happens!