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September 2024 by Wilma Jean
Ra'chel Hozion is very professional and courteous. Always goes the extra mile to help and answer all questions. Highly recommend her @ State Farm.
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August 2024 by Joke Joke
Mr. Jermaine Cohen was the agent that I worked with and he was so great. He got everything going so quickly and efficiently. He's did great customer service skills Jermaine and I can't think of his last name right now. But he's at the Morgan Ford location. In St. Louis Missouri and he made everything very easy. And I got my policy up and going and I gave them 5 stars for great customer service skills.
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August 2024 by Lizeth Spedale
Why I left to another State Farm Insurance Agent
If I could give less than one star I would. To make a long story short, the team is inexperienced and unprofessional. During my transition from Liberty Mutual to Bradford O’Neil-Statefarm has been a disaster. Giffin the agent along with Kelly the Account Manager Provided poor customer service. I was suppose to get reimbursed over $2000 that StateFarm accidentally had taken from my escrow account. While I was making monthly payments for my homeowners insurance, Kelly the Account Manager kept giving me the run around for 3 consecutive months stating that they were going to reimburse my mortgage account and NOT SEND the check directly to the homeowner (unheard of) Kelly didn’t return my calls for updates, sent me unprofessional text messages from her PERSONAL PHONE that she was busy, with other clients and that they were short staff. After 3 months with no reimbursement, I was beyond dissatisfied with the service. I decided to transfer agents, which was the best decision. David Oberwise- Statefarm team was amazing. The Account Manager made the transition smooth as possible and was able to rectify the problem and I was reimbursed my $2,000 Directly to ME. Glad I Transferred to a professional team that cares about their customers.
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August 2024 by viet nguyen
I went in to the office and Griffin helped walk me through coverages for my cars and my home. He gave me a great price for the coverages I selected and I ended up switching to State Farm from geico. He even helped me cancel my policies with geico to make sure I got it done properly. Thanks Griffin
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August 2024 by Silvia Navia
Ra-chel, was extremely helpful and supportive, professional and efficient. Solved all my questions and paperwork smoothly and efficiently. Thank you so much!
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August 2024 by Dung Le
Griffin helped me understand how my insurance policy worked while giving me a quote and helped save me money! it was great working with him and JC in that office was also very knowledgeable with helping answer questions. Great office!
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August 2024 by Hannah Wood
When it comes to insurance I honestly don't like dealing with it, however I had an excellent experience with JC setting up my auto, renters and life insurance. He made the transition to State Farm quick and easy. He was very knowledgeable about each policy and explained all the details of each policy he set up for me. He saved me $40+ each month with better coverage. I highly recommend doing business with JC. ?
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August 2024 by Anna Jennings
I gave State Farm a call and Griffin answered all of my questions for my renters insurance. Give him a call for your insurance needs.
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August 2024 by Joseph Iliff
I started by requesting a quote online, and I got a good price for good coverage. But, then hit an error I could not correct alone. I asked for help, and Sales Rep Thalia Cruz contacted me right away. I didn't have to start over, Thalia just helped me finish the process and it was done in minutes. This is the kind of service I didn't think places offered anymore. Pleased to find out it still does.
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August 2024 by Yolanda C
Thalía is simply the best! She helped me get my car insured and at the correct rates for my state.
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August 2024 by Matthew Odishoo
Ra-Chel was incredibly kind and helpful in updating my renters insurance address. She made sure that everything was taken care of and that I received excellent customer service.
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July 2024 by Molly
Thalia was very polite, patient, responsive, fast, and helpful. She was a pleasure to work with and I feel confident she will be there if I have any questions. I can’t recommend her enough.
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July 2024 by Laila Mc Ghee
JC was fantastic! I highly recommend him if you are looking for an insurance professional. He is knowledgeable, efficient, and will take great care of you and all your insurance needs.
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July 2024 by David Bryant
We moved from OH to MO and I needed coverage pronto. It’s a one step process. Call Thalia and she works you through the whole thing. She followed up multiple times to answer questions and made sure we were covered from day 1. Just the best service. Great office, thanks!
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July 2024 by Patrick
Thalia was very easy to work with and very responsive for our auto and home insurance needs. Highly recommended.
