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October 2024 by D'Na Hankins
I was told I had a zero deductible for windshield repair and that this location was an approved vendor. I left messages and text with out reply, then finally get the service after a month. We get hit with a 500.00 deductible or 450.00 outside the claim. I never had a person answer a phone call. And when they said they would call me back-they just showed up for the apt. I guess this is post covid service.
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October 2024 by Dave
They need to teach these people how to drive!
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October 2024 by Ashley O'Bryan
This is my second time using this company and they do amazing work. Was very accommodating and was able to get me on the schedule pretty quickly. I highly recommend this company and will be a returning customer if needed.
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October 2024 by Shelby Herbst
Quick to respond to inquiry. Quick install. Nice clean job.
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September 2024 by Lynnette Davis
Did a great job! Was able to get scheduled quickly and was great with communicating any updates and further instructions.
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September 2024 by Jennifer Carson
Unfortunately, my experience with this company was so bad that I would leave 0 stars if I could.
I originally called and scheduled a back glass replacement with this company on 8/21 for the following Monday (8/26). When the technicians showed up, it turned out that whoever I spoke to to book the appointment input it incorrectly as a front windshield replacement, so they had the wrong part and could not make the replacement.
They called back later that day and ensured me that they could get the correct glass in by that Wednesday night 8/28, and make the repair 8/29. Thursday 8/29 rolls around and they call to inform me that the part never arrived and they have no idea where it was. How you lose a part coming from your own warehouse contacts I have no idea. They said if they tracked the part down they could potentially come the next day. So at this point I have rearranged 3/5 of my workdays to be home for them to come make this replacement for me. Shocker that the 3rd attempt at an appointment never happened either.
When speaking with one of their employees on Thursday, she did kindly share the tracking info for the glass with me, so I could see exactly what she saw for info. I kept an eye on the tracking info all weekend, and saw that on Monday the glass had arrived in Earth City, and would be delivered to them Tuesday morning.
At no fault to the company, apparently the glass was damaged in transit, and UPS disposed of it and informed them of the disposal. This is where I have the biggest issue. I have not heard from this company since Thursday 8/29 when the tracking info was shared with me. They never called to inform me of the botched shipment, or make any attempt to nail down a new appointment date.
Due to their constant broken promises of appointments, I had to book rental cars twice to be able to get to work and other commitments throughout the week. The only reason I booked with this company initially, was due to them ensuring the earliest appointment of anyone in the area. I have spent hundreds of dollars that could have been avoided if I used a different servicer.
At the end of the day, I will say that I understand a lot of what happened was not necessarily in their control, and everyone I spoke with was generally kind. However, they had awful communication throughout the entire ordeal (I was typically calling them for updates not the other way around). Oh, and the cherry on top is that they ended up ghosting me after the failed delivery. Safelite made the replacement in the end.
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September 2024 by Ike
Very helful website. Looking forward to the business end
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September 2024 by Jenny Slagle
Quick scheduling. No surprise add on fees. Efficient work and cleaned up well afterwards.
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September 2024 by Larry Opinsky
Excellent service. On time, courteous, clean, and thorough. Highly recommended.
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May 2024 by Jason Jones
Initially scheduled for a Friday at my residence, he moved me up a day since it was going to rain that Friday.
Prompt, fixed my small windshield crack in less than 10 minutes and did it for $170 less than what a certain red logo corporation quoted me.
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May 2024 by Jackie has H8TRS (CRAZY H8TRS)
This company responded to my refuu
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April 2024 by emrah Jugovic
Did not use them, glass needed repair before they could get to me but very professional and great prices. Easy to work with and communication was very good.
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March 2024 by Theresa Parisi-Jones
Awesome work! Had a rock chip in our 2023 Dodge Challenger TA and Brian made it almost transparent!
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February 2024 by Ryan Downey
Was quoted over $1200 to replace my windshield. After talking to st louis windshield repair, their mobile team met me at Echo Park in chesterfield and had my windshield replaced at. Literally half the cost of other estimates, in 45 minutes.
Very professional and they did a fantastic job
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January 2024 by Ray Schmidt
Brian did a great job fixing a chip in my windshield. Thank you Brian!
