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January 2024 by Lamar Smith
don’t never answer the phone
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September 2023 by Most High
Customer service is HORRIBLE! They do not really try to help you. I've been with this institution for over 10 years, this location and the west florissant location are the worst. They hire African American women who stay with a attitudes and just flat out rude. We can't get help or good Customer service in our own communities. I have to go to the Big Bend location to get accommodated and like I said I've been with them over 10 years. I agree with the other reviews the heavy set lady at the window on the inside is LOUSY, she needs to find a new profession where she don't have to deal with people because she is no help and giving this location a bad rep.
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August 2023 by Antonette Strong
There is no way should of waited that long at a bank.. At first I loved this location as of now the wait times are way to long. Bank of America here I come. Attitudes way too rude now
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June 2023 by Trey West
06/12/2023 Terrible service they play with your account and by they I mean the workers ? You fill out a slip and they do nothing on the slip an also take there precious time..they lack in communication an following directions doing there job properly mishandling your money.. they go in and out your account as if it's theirs.. None of this would fly at Forest Park Location or Ucity location I should not be white to get proper service this will not fly no mistakes is okay...It really is all about Location Location Location when it comes to service especially when dealing with your money.
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April 2023 by Victoria Farrow
The heavy set girl that sits at the window is so rude. I went in to get a new debit card. I was told by customer service I could receive one in person at this location. Well she proceeds to tell me you need to go to forest park location. Whoever you spoke to don't know what they talking about. So, like I said you need to go there. Nobody should have to deal with her attitude all the time.
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January 2023 by Kim Harper
They are always happy, helpful and professional.
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July 2022 by Nina Garcia
I'm ok with them. Things are changing...so I may have to move on to somewhere with more perks. Been a member since the 12 Apostles walked for Jesus
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June 2021 by Fam Est. LLC St.Louis
Customer service is horrible
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May 2021 by Denese Gaines
Love that they have 2 Drive thru ATM's makes your experience faster.
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December 2020 by Larry White
They lack common sense. They are unprofessional and need training on how to deal with people. They need to fire all staff and collect a better selection of representatives for the branch.
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August 2020 by Mommi&Mi ADVENTURES
Rude and didn’t want to service. I went in there just last week and a lady at the desk told me what I needed with no problem. The light skin heavy set girl that’s sitting in there today of course was telling me to go to the teller, different information then before and trying to rush. I told her I wasn’t told any of the information she is telling me now and she whispered well. You guys won’t keep customers this way
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July 2020 by Chef Spida
There's always a reason for the drive through services to be closed and they never tell you about any got changes or special closings. I would not recommend using this bank service. You'd be better off taking your money elsewhere.
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March 2020 by Derrick Carrawell
Why would i
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May 2019 by The Music God
I have spent thousands of dollar's at Gamestop since I was kid and GameStop became a international gamer business. However I will be contacted the corporate manager on my next day off because me and my family spend to much money at GameStop to deal with the unprofessionalism of the this 1 guy worker. I never got his name but he is a darkskin extra chubby guy with a kinky fro and wears glasses. Please believe this will be the last time he ever speak rude to a loyal valuable customer. If it wasn't for me being mature and older, he would have saw the negative side of me but I will be us both a favor and handle these uncomfortable matters on a professional level.
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February 2019 by latosha gordon
Only help certain people ,you have to have alot of money before they help you with a house are car loan
