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November 2023 by Brandon Moore
Your wait is a wonderful time. They have the keosc when you come in. It lets them know you're there and what you need done. Cool things to look at. A lot of charging stations. Before you know it. Your turn to get it over with. You'll be satisfied.
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November 2023 by Joey Reyes
I went to pick up a modem and they signed me up for a TV service that's going to cost me 24.99 a month. Would not recommend spectrum to anyoneUpdate: I did what the generic response on my review told me to do. After spending 45 minutes on the phone (they tried to sell my their phone service, upgrading my Internet, and a TV box with 250+ apps preinstalled) they told me they are unable to refund the charge.Thanks for the advice...
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November 2023 by Roderick Baldwin
Let me tell y'all how every single individual who works in here is pure awesome sauce. Trust me I don't like people, I honestly detest other folks like a freakin' sickness but the folks in here are humble, down to earth, professional in their own fashion, and just relatable folks who obviously are good at their position. Y'all need to bring back surveys for in person workers because these google reviews aint cutting it. It could be the drugs talking but honestly I aint even that high. It's refreshing to see friendly folks in customer service, instead of keyshia with the nappy weave and bad attitude. Thank you for your service got a long time customer here .
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November 2023 by Lindsay Christine
Brandy was SO helpful and thorough. I get a bit confused with new internet, tv set ups, but she helped me and even got me the deals! She is the store manager at this store. I’m very grateful for her service. Thank you so much ?
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November 2023 by Sweet Sensations
Good service most of the time. Would like the cash machine to be up and running to take payments more often
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October 2023 by David W
It could've been a five star review BUT. I just needed 100 mbps Internet service. After the sales person got that set up he said basic TV service was included at no extra charge. I said I don't really watch cable TV it's not important to me. He said it's included at no extra charge. I said well if it's free, okay. By the time I got home spectrum had sent an initial order review and the "free" TV streaming was $25/month. So then I had to call corporate Customer Service and get it removed. Seems like a tactic just to get commission and the salesperson probably doesn't get dinged if it's removed after the sale. I work in IT and spent 13 years working in telecommunications. It's not like I didn't ask the right questions.
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October 2023 by Saif Khan
I was at your store yesterday 09-30-23 and I was treated very poorly and bad by the CSR. I felt discriminated by his behavior. CSR was very arrogant and would not even take time to look into my account. I was there for hardly 2 minutes and had to leave by the main entrance itself after taking only 2 steps inside the store. My issue was unresolved. Very unsatisfactory and poor performance by the CSR. Please train your CSRs to do their job right.
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October 2023 by Stephanie Costello
Every store I attempted to go to had closed before the store's posted hours. Called the corporate number and they confirmed the stores should not have been closed. Unable to reach anyone in the stores directly to ensure what I needed was available before driving over an hour away. Sadly, I was left without a replacement modem until someone could come to my house 4 days later.
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September 2023 by Kyle Neely
Does not accept returns of devices after you cancel your services. “They keep telling people you can drop it off at the spectrum store but we can’t take it”. In fact the website says I can drop it off at a spectrum store. Somehow you can swap equipment but cannot return it? Can Spectrum please get their stuff together? Glad I’m moving to ATT Fiber.
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September 2023 by Binh Nguyen
Long wait and incompetent workers. We already register free mobile service online, I just came there for telling the MEID and the guy cancel the mobile service. My friend waits for the phone service activated and he gave up
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August 2023 by Kriston Bickers
The staff are super friendly,they don't push upsells upon individuals. They shall assist you with every discount possible. I did my research before coming in and the salesperson matched everything I needed.
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August 2023 by Ann Roberts
Going to the store was a good experience with the associate. He let us know there was an outage but still gave me equipment. Spectrum in general is whack! I plan on moving on to another carrier to be honest. Always an outage. Monthly I receive credits because of their bad towers. I didn't need to go in the first place because there was an outage I wasn't told of and didn't update on app at the time.
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August 2023 by Osman M.
According to my previous days experience all they need is to bring the self service kiosk machine and stop wasting people time for advertising their services.Very long waiting time.
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July 2023 by Emily Seiple
A very helpful representative named Kip helped me get new equipment and switch over an account. Have had issues in the past, and this was easy! Already have the Wi-Fi set up.
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July 2023 by Kay L.
I was ready to cancel my entire account until Shanna Hawkins stepped in and was ablme to sort out a lot of bs that was going on with my account. don't call in but go to the store it's a lesson I've learned and will save you a lot of time and even more of a headache. anyway thank you Shanna Hawkins