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October 2024 by Remington Jackson
Be sure to call before you go. They are apparently closed on Sundays and Tuesdays.
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October 2024 by Frank Moon
Update your store hours
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October 2024 by Michelle Ann
Update your hours on google. Arrived at store 2 hours prior to listed close time and store has different 'temporary' hours listed on door listed. Waste of time and Spectrum will only let me cancel Tumo by returning the equipment. Very frustrating and waste of an hour of the day.
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October 2024 by Jeremy Packer
Two days in a row this location has wasted my time. Communication is key and they don't touch their online stuff. "Temporary" hours... Smh.
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October 2024 by Octavia Newson
Yall should update yall store hours on the site I wasted Uber money coming here to see yall closed it’s not like yall have a direct line for someone to call and figure that out plus I can tell one of the workers has an attitude problem horrible look got me ready to cancel the service I just got
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October 2024 by Mohamed Abdi
Expect 5hrs wait time
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October 2024 by Ed Rosner
You need to change the hours on your site to show that you are closed on Sunday. There were 5 people came up because they thought you were open.
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October 2024 by Larra Kelly
Hours are wrong and even Spectrum’s customer service wasn’t notified. As of today 10/6/2024 they are totally closed Sunday/Tuesday and open only 10am-6pm every other day. Very frustrating since I drove 20 minutes to get assistance only to find the store closed.
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October 2024 by John Macbeth
Extremely slow staff
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October 2024 by Crystal Taylor
Drove 15 min for nothing google said open and they are closed on Tuesday and Sunday fix it on Google
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September 2024 by Don Fox
My internet service went down 5 times this month 10 times last month and I had enough so switched to AT&T fiber which was installed in two hours and much faster for the price. Spectrum would not pro-rate the bill nor give me any discount for the 5 days of service I did not receive..even though I canceled the service less then 5 days into the billing cycle. You can have my $94.95 but I will never be a customer again and make sure to tell all my friends and family about the terrible Spectrum service and experience
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September 2024 by Yolanda Johnson
It's all right I'm going to pay a bill and I go about my way.
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September 2024 by Joseph Brown
Grandma was slow, but she was old. I should’ve gotten there right at opening time of 10:00 a.m. But nooooo….like an idiot I stopped by a coffee shop first. On the morning of 8/15/2024, I walked in the door at 10:25 a.m. With three agents busy with customers and only two others in line, I thought this wouldn’t take long. Oh, how wrong I was! Just to swap out a bad router for a new one, I walked out the door at roughly 11:00 a.m. When I asked if there were any special instructions needed to use my new router, the customer agent said no – except for using a new password printed on the back. Again…wrong!
Back home, reconnecting a home Wi-Fi wasn’t as easy as “plug ‘n play”. Instead of a steady blue light on the new router, I kept getting a pulsating red light followed by a pulsating blue light, and back again. It kept rejecting the new password. Via a phone conversation, a customer service agent stated it indeed needed to “warm up” for a while. Once online, it seemed slow & intermittent. The customer service agent looked up the model number I had and stated there was a Firmware Update needed – which she could do from her end. Bottom line…phone customer service was faster and more knowledgeable vs. that of my in-store experience.
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September 2024 by Mike Richey
Walked to the store in the rain with a new phone they shipped my sick mother. The phone came with another number than hers attached to it so needed to get correct number associated with it. Brandon came out from the back and scooted around talking with co workers then 5 or so minutes later calls my name to assist and tells me he can not activate it and i have to call the activation team? Bummer for me as he doesn't even try to help just says no. I tell him my mother's story needing g a phone as she is not well he then says hey if it was my mom I'd do it FML. No service at all or even attempt to help. This is exactly what the work force has and is becoming. Not even an attempt thanks Spectrum and Brandon!!! Thanks for a response but you have gotten enough from me and my family. I am gathering my mom's bill for the info to switch her to our plan for all her services. That was ridiculous!!! So enjoy her paid services for a few more days$$$ then she will be with ATT. All her other kids and grand kids as we share this story.
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July 2024 by TechRescueSTL
Great service center.
