-
December 2023 by Whitney B.
Best customer service I've had in a LONG time. Yes, at a paint store. Highly recommend!
-
November 2023 by Paul J Viano
Great products… best paints I’ve ever used. Staff always helpful and knowledgeable .
-
October 2023 by Philip Castaneda
I typically save reviews for positive feedback. However, I feel compelled to share.10/02/2022 11:30amMike, the store manager, answered my initial call to inquire about replacement filters needed for my greyco sprayer. I will admit, not having a vast amount of experience with these sprayers, I was having difficulty answering some of his questions. He seemed very busy and impatient. I was unable to finish my questions before interruption. Upon expressing that this particular phone conversation was very uncharacteristic of prior dealings with sherwin Williams (I typically shop ballwin with outstanding service), Mike hung up the phone while I was still speaking.It does not matter that I am a contractor. Or, that I have an account. This is unacceptable and unfortunate to the rest of the staff at the rock Hill location.Even after walking into the store shortly after this phone call (11:48), Mike was still lackluster, expressing zero remorse or professionalism. Perhaps, even a bit of proud sass.VERY IMPORTANT:Orlando answered the phone shortly after my call with Mike and immediately began remedying the situation. He encouraged me to come in and He would help me find a solution. Thank you, Orlando. 6 stars for you and the other gentleman present after Mike scurried away. We are currently on site a cruising along thanks to you.
-
August 2023 by Lauren Sapenaro
Gina was so kind and very helpful! I will definitely be coming back in the future for other projects!
-
July 2023 by Darvin Crumble
I love sherwin Williams but Mike at this location was very rude. He seem very upset and annoyed idk why but I will not return to this location to deal with an angry worker.
-
May 2023 by Mary Wurtz
Gina! Was so very helpful! Love our painting outcome!
-
November 2022 by Michael Beary
The store manager, mike. Is a total D
-
October 2022 by Kevin O'Linn
Excellent at color matching.
-
January 2022 by Michelle L.
I needed one gallon of Sherwin Williams Safety Yellow paint for a work project. We had used the same paint a few months before and I wanted all the yellows to match. I'm picky like that! I called this store and read the numbers off the old can and sure enough, they had it in stock. I swung by on my way home from work and was able to get the gallon and be on my way. Sometimes I'm thankful when things are really easy because usually they aren't!
-
October 2021 by Paige A.
I hate to leave negative reviews....however...I am shocked at the rudeness of an employee named mike, who I think might be the manager. The store was very busy. I'm sure mike was stressed, but that really doesn't excuse how snappy and dismissing he was. As i was leaving, two ladies stopped me and told me they couldn't believe how rude he was. The first employee I dealt with, named Orlando I believe, was very friendly. What a shame that one nasty man can ruin the reputation of the whole store.
-
September 2021 by Lisa Dolan
Huge shout out to Tyler! He saved the day when I accidentally purchased the wrong shade of white and was in a pinch. I got to the shop 3 minutes before close and he got it all matched and delivered it out to my car for me! Not all hero’s wear capes! Thanks Tyler!
-
September 2021 by Erin Sullivan Hall
Great selection, safe environment, AMAZING service!
-
May 2021 by Chuck G
I've used a number of SW stores in the St. Louis area for years now. This store is hands down the best managed and operated of all them. Strong product line, well stocked, great customer service, and great technical support.
-
May 2021 by Boyd Dunn
Great service. Everyone is real nice. In and out with 4 different colors and 8 gallons in less than 20 minutes
-
April 2021 by Sejo Dzananovic
Glad to do so. The girl that helped me was very helpful and professional.
