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October 2024 by Chris O'Leary
They did a good job. Communicated well. There's a reason they're as busy as they are.
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June 2024 by Conor Kelly
Great place. Nice people. Brought in a Tahoe wrecked with hailed damage. Schaefer took care of everything! This was not an easy job, but Schaefer was still able to make the care look brand new. They communicated with me the whole time with updates. They were very helpful when it came to insurance making sure everything was taken care of. Would go back again.
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April 2024 by courtney malcic
Returned my car more broken then when I brought it in after having it for 3 weeks.
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April 2024 by Shannon Behnen
Schaefer Auto Body does a Fantastic job! I’ve used them a few times for car accidents. They always keep me informed & my car always comes back clean and looking brand new. Thank you to Jessica & the team! I am a Schaefer customer for life <3
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March 2024 by Joe Rubio
Spectacular repair job! Very glad I brought my car here. Mazda's red is notoriously difficult to paint match and these guys nailed it. Definitely recommend taking your car here, Timothy was great to work with!
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March 2024 by Bobbie Brown
Maplewood location - had communication problems for my visit. Reviews said the work they do is fine, I just couldn't get to that point.
Was sent by insurance to have a repair estimate done here. Insurance did the scheduling and sent me an email verification. 1st I was told that Nationwide didn't send them a notification of my appointment. Because I wasn't on the schedule, I couldn't be seen today. They first said this was the fault of insurance.
Afterwards, I called Nationwide to see what happened and had Nationwide speak to the front desk at Schafer. I was then told that they didn't see the notification about my appointment via email and thus they didn't contact me to let me know that there was actually no one was in to do the estimate. So I was unable to be seen. Was frustrating because I planned my day around the appointment.
An explanation of the email was "I didn't know that's [my appointment] what they sent over."
Appointment was 2pm today, a recent notification I was shown was sent yesterday at 3:35pm (they also told me it was sent at 1am day of appointment before looking back through emails). The front desk told me they have an internal schedule that insurance doesn't have access too. Apparently, they take appointment bookings online and then have to match it up with an internal schedule based on personal availability; sometimes they reschedule if it doesn't match. Because this wasn't done, I left frustrated that I took a significant chunk out of my day to get over there for the appointment that never happened.
They offered to schedule me a week away since I couldn't be seen today.
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February 2024 by Robert Bogard
It took weeks to get an appointment to get a bid. When we finally got there we were told they could not work on our particular electric car. We had to start all over
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January 2024 by Jermaine Jones
The best auto body center around!“When you're good at something, you'll tell everyone. When you're great at something, they'll tell you."-Walter Payton.
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December 2023 by Ralph Posley
Went there for estimate on car for body repair. Very pleasant experience
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November 2023 by Flibbidygibbit Sparkles
From drop off to pick up this experience was fantastic! Everyone was so friendly and helpful. The turnaround was so quick and Tim was incredibly helpful and reassuring. I would bring my car here anytime for bodywork in the future! What an easy and stress free experience. Made the whole situation so much easier to handle! Thanks so much!
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November 2023 by Mary Ann Tipton
Schaefer Maplewood just repaired by 2012 Prius. From the time I dropped off the vehicle until I picked it up, the process went smoothly. Jess was helpful explaining the process by phone beforehand. Timothy was helpful and patient updating me on the repair portion of the process. Larry was especially helpful coordinating the replacement of the auxiliary battery. The smooth coordination between Enterprise and Schaefer made the process easier and less anxiety-producing. Thank you to the entire Schaefer Maplewood Team!
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November 2023 by Roger Crandell
Everyone was very helpful, and friendly, and my car looked good as new.
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November 2023 by Kathleen Everetts
Excellent job. Really the only complaint, if I could call it that, was that it ended up taking longer then expected because there was more damage that wasn’t detectable until they got into it and the parts took a fat minute to come in.Services: Painting
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November 2023 by Anne Heath
Twice in 2023 I have had occasion to have my 2018 Corolla repaired by Schaefer Autobody Centers. The initial experience was through Progressive insurance, the insurance carried by the person who backed into my car. The second experience was through State Farm insurance, the insurance carried by another person who backed into my car (twice in one year!! oh, well!!). Both experiences were excellent from a customer service point of view and from a quality of repair point of view. I highly recommend that if you're in need of autobody work that you consider using Schaefer.
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October 2023 by Lindsey Short
Good work, above and beyond service
